Operations Manager Customer Service

DAN BALLOR

Las Cruces, NM • **************@*****.*** • 661-***-**** • LinkedIn

OPERATIONS MANAGER

Distribution Processes – Production Management – Process Improvements – Team Leadership

Accomplished and results-driven senior operations manager with expertise in supply chain, procurement, inventory management, order fulfillment, logistics, customer service, and account management. Resourceful and strategic planner who implements continuous improvements, introduces new technologies and applies Lean/Six Sigma solutions to increase operational efficiency, boost productivity, streamline workflow, reduce costs, ensure quality, and maximize safety. Dynamic leader who fosters a positive and collaborative work environment while mentoring cross-functional team members to consistently deliver on time and budget, ensure client satisfaction, and advance organizational objectives.

— CAREER HIGHLIGHTS —

Increased order accuracy to 99.7% and fill rate to 90%.

Decreased turnaround time to three hours.

Reduced obsolete inventory to 1% of annual sales.

— KEY QUALIFICATIONS —

Production Management

Scheduling & Planning

Supply Chain Management

Warehouse Operations

Quality/Safety Compliance

Facilities Management

Team Training & Leadership

Coaching & Mentoring

Performance Management

Project Management

Root Cause Analysis

Logistics/Distribution

Process Optimization

Strategic Planning

Inventory Management

Communication Skills

Effective Issue Resolution

Continuous Improvements

PROFESSIONAL EXPERIENCE

INGRAM MICRO, Operations Supervisor, Mira Loma, CA, 2019-2021

Lead a team of 35 associates on 2nd shift inbound receiving and stocking in support of processing in excess of 1,000 pallets daily in an 800,000 square foot Advanced Logistics Center. Conduct regular staff reviews and performance appraisals for the team and monitor key metrics to drive continuous improvements.

Selected Accomplishments:

Implementing two Lean Charters, potentially saving the organization $650,000 annually.

Selected as “Leader of the Month” for February of 2020

Received a lateral promotion from Full Case outbound shipping to Inbound receiving/stocking during my first 6 months following Peak Season

ANDREWS/PTS, Operations Manager, Valencia, CA, 2016-2018

Oversaw all aspects of daily operations, including staff recruitment and training, scheduling, procurement, inventory management, vendor relations, customer service, account management, order fulfillment, supply chain, and distribution.

Selected Accomplishments:

Increased sales on major accounts 85% by developing new inventory strategies to improve supply based on demand.

Boosted gross profit margin of the largest account 11% by creating a new pricing strategy.

Reduced order turnaround time 300% by opening a second warehouse.

Transitioned office operations and 20 employees with minimal downtime.

Optimized team performance and increased productivity 28% through ongoing training, coaching, mentoring, and incentives for leaders and staff.

Reduced IT expense by $200K by personally handling legacy system processes in-house.

BEST BUY ANDREWS, Senior Manager, Operations and Services, Valencia, CA, 2012-2016

Led a team of eight leaders and 75 team members to handle all warehouse and office operations for two distribution centers. Conducted regular staff reviews and performance appraisals for the leadership team and monitored key metrics to drive continuous improvements.

Selected Accomplishments:

Increased order fill rate from 85 to 90% and reduced order turnaround time by four hours by reviewing demand forecasts to estimate peak delivery and streamlining workflow to implement process improvements.

Decreased inventory discrepancies 95% by improving cycle counts and enforcing best practices to ensure accuracy.

Reduced overhead 40% and inventory cost by $500K, decreasing line items from 25K to 6K, by spearheading a space reallocation move.

Boosted staff retention and teamwork by improving employee survey scores 7% by facilitating regular staff meetings and targeted action planning.

EDUCATION & CREDENTIALS

Bachelor of Arts in Biology

California State University Northridge - Northridge, CA

Bachelor of Science in Fire Protection Administration and Technology

California State University Los Angeles - Los Angeles, CA

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