New Patient Scheduler

Robin L Kester

***********@*****.***

Ph: 503-***-****

Professional Summary

Extensive customer service-oriented background in the Dental and Healthcare fields. Capable to work independently and in a group office setting. Handling tasks with accuracy, efficiency, and compassion. Efficient in learning new computer programs, duties quickly and effectively. Ability to grow and nurture existing relationships with patients. Always representing the establishment with a friendly and professional demeanor. Dedicated work ethic, attention to detail and true team player. Strong desire to learn new skills, grow and maintain current skills, along with cross training in other aspects of the office

Skills

Native English speaker

Active Listening/Learning

Proficient in Time Management

In person along with phone customer service

Service Orientation

Cashiering/ Money Handling

Strong written/ oral communication skills

Computer: Excel, MPA, Windows, Outlook Mail, Gmail, Yahoo, Eagle soft, Epic, Adobe, Right fax, Centricity, G2, Zero X-ray system

Experience

Providence Medical Center

Manager: Michael Wige

July, 15th 2022 to Present

Job Title: New Patient Call Center Scheduler

Responsibilities:

Diligently gathering patient information and demographics to build medical charts for new patient appointments

Scheduling patients for 40 clinics

Working in Epic Systems to improve patient-to-clinic relations

Typing and Data Gathering

Working with clinics to further assist patient needs and accommodations

Easing patient's way with active listening along with compassion

OHSU

Manager: Kristen Lund

November 2021 to June 2022

Job Title: MPSU Referrals Coordinator

Responsibilities:

Building referrals using Epic, Care Everywhere, and outside office information

Answering incoming patient inquiries regarding referrals and procedural scheduling

Assisting schedulers and PCP to expedite referrals for medical review

Successful use of time management skills, providing productivity results with company expectations.

DENTISTRY FOR KIDS

Manager: Susan James

October 2020 to Present

Job title: Dental Receptionist/ Scheduler

Responsibilities:

Successful use of professional phone etiquette by answering and making patient calls to confirm and schedule

Scheduling office cleanings and treatment appointments

Proficient knowledge of insurance verification, claims inquiries, insurance denials, and EOBs

Ability to present treatment plan options, accurately conveying insurance benefits to patients

Managing correspondence with other Dental, Orthodontics, Endodontics, and Periodontics offices

Updating patient charts, scanning, faxing, and filling

Running end-of-day productivity reports

COMPASS ONCOLOGY:

Manager: Justin Gress

January 2020 to October 2020

Job Title: Multi-line Switchboard Operator

Responsibilities:

Answering 16-line phone system, transferring calls for 4 Clinics, 40 doctors, and medical staff

Successful use of professional phone etiquette, answering patient calls, making chart messages, along with confirming appointment times and locations

Tracking patient location in the clinic to minimize wait times

Building chart notes and medical records

Understanding of basic medical/oncology terminology

OHSU

Manager: Loran Mason

July 8th, 2019, to January 3, 2020

Job Title: Food Service Worker

Responsibilities:

Building dietary nutritious meal trays, following safety and kitchen standards

Delivering patient trays to RSA on patient floors for distribution

Sanitizing dishes, pans, and tray carts

Stocking and cleaning kitchen prep areas

Customer service to patients and guests

Adventist Health

Manager: Irene Franklin

February, 25 2019, to November, 26 2019

Job Title: Nutritional Food Assistant

Responsibilities:

Prepping food service to café and patient rooms

Cafe Customer service, cash and credit cards handling

Opening and closing cafe and kitchen duties

Stocking and cleaning cafe or kitchen.

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