Processor Operations Manager

Dureshell Walker

Atlanta, GA ***** 404-***-**** **********@*****.*** /in/dureshell-walker-4516452a

Operations Manager / Senior Processor

Detail-oriented, performance-driven, and highly accomplished mortgage business professional with a record of success in loan processing and team leadership, advancing and developing professional organizations by contributing technical expertise and delivering leadership to increase productivity.

NMLS Licensed Mortgage Loan Officer (#1511226-currently inactive) with advanced product knowledge of Conventional, FHA, VA, USDA, and DCA as well as federal and state guidelines, rules, and regulations such as TRID; experienced in handling a pipeline of 70+ loans: closing 30-35 a month. Stellar record of assuring that loan files meet banking and regulatory guidelines and policies and liaising between the mortgage lending underwriting department, mortgage loan originators, real estate agents, and applicants to facilitate loan approval. Adept at managing a pipeline of loans and maintaining a timely and compliant flow of such loans through the process, while communicating with underwriters to clarify conditions. Demonstrated excellence in analyzing complex tax returns, accurately calculating income for all types of borrowers, and ordering certificates of eligibility and the order of VA appraisals. Commitment to furthering the success of the team members, as well as delivering quality individual performance in a high-pressure environment; exceptionally autonomous, persistent, and competitive. In-depth understanding of desktop underwriting, loan prospector, and government underwriting system backed with proficiency in Microsoft Office Suite, Encompass, Mortgageware, Calyx Point, DataTrac, and DocVelocity. Hire and train new processing staff, monitor staffing and workflow to ensure proper staffing levels to meet production needs, and mentoring, motivating, and assisting team members to meet and exceed processing turn times.

Core Proficiencies

Loan Processing Pipeline

Documentation & Reporting

Regulatory Compliance

Strategic Planning & Operations

Automated Underwriting Systems

Conventional & Government Guidelines

FHA Connection & VA Portal

Quality Customer Service

Staff Training & Development

Professional Experience

Princeton Mortgage, Ewing, NJ

Team Lead January 2022 to September 2022

Held complete responsibility for supervision of assigned unit, including performance assessments, remote staffing, training, and career development of employees. Analyzed and suggested the appropriate staffing needs of the department; recruit, interview, and recommend qualified personnel. Spearheaded end-to-end management of metrics important to the business such as monthly funded volume, customer satisfaction, cycle times, productivity, quality and error rates, and file conversion.

Developed training classes for processing staff to improve their skills.

Executed weekly 1:1 session to guide processors on meeting goals and address any relevant concerns.

Tracked and facilitated the development of departmental goals while building, managing, and maintaining strong relationships with third party vendors.

Maintained up-to-date knowledge all aspects of state and federal mortgage guidelines, regulations, mortgage laws, investor, guarantor, insurer, and compliance policies that affect the processing of mortgage loans.

First Community Mortgage, Atlanta, GA

Regional Processing Manager September 2020 to January 2022

Acted as the contact for borrowers, loan officers, real estate agents, sellers, and any other parties involved in the loan file, notifying, and working with them to resolve any problems.

Led all activities pertaining to the pipeline management for 8 EBM branches.

Verified assigned units comply with company and departmental philosophies, guidelines, policies, and procedures in addition to ensuring successful achievement of unit goals and objectives based on departmental needs.

Element Funding, Atlanta, GA PRMG, Atlanta, GA Equity Prime Mortgage, Alpharetta, GA

Senior Processor / Operations Manager / Processor June 2019 to September 2020

Examined loan application, income information, and bank statements for accuracy and completeness; interfaced with borrowers, underwriters, attorneys, loan officers, builders, and the closing department to communicate status of loans and ensured all docs in place prior to scheduling closing date. Prepared loan file for closing, ordered titles, and analyzed documentation including title problems, final appraisal inspection, surveys, and payoffs.

Maintained a high level of service through phone calls and written communication by answering questions and notifying borrowers of required info; determined eligibility of chosen loan programs and assembled loan packages in accordance with guidelines.

Evaluated credit, deposit, and employment verifications, including tax returns to ascertain a borrower’s qualifications to ensure loan file data integrity and validation of the automated underwriting system.

CrossCounty Mortgage, Alpharetta, GA

Lead Processor December 2017 to May 2019

Updated builder reports, conversation logs as needed, reviewed and managed weekly processing pipeline reports; processed third party verifications of employment, rent, mortgage, deposits; ordered credit supplements for disputes including judgments and bankruptcies.

Monitored and assisted in the development of departmental goals while building, managing, and maintaining strong relationships with third party vendors.

Submitted to AU system and assisted team with clearing errors and working thru ineligible findings.

Loan Simple Mortgage Inc., Cumming, GA Southeast Mortgage, Duluth, GA Guild Mortgage, Atlanta, GA Element Funding, Atlanta, GA Community Capital Bank/Ameris Bank, Marietta, GA Real Estate Mortgage Network, Duluth, GA

Processor February 2010 to December 2017

Updated conversation logs, reviewed and managed weekly processing pipeline reports; processed third party verifications of employment, rent, mortgage, deposits; ordered credit supplements for disputes including judgments and bankruptcies. Gathered information for the loan application, evaluated credit histories for applications, and researched and corrected mistakes in applications for clients. Reviewed file documentation for missing or erroneous information as well as prepared loan file for closing department.

Maintained a high level of service through phone calls and written communication by answering questions and notifying borrowers of required info; determined eligibility of chosen loan programs and assembled loan packages in accordance with guidelines.

Evaluated credit, deposit, and employment verifications, including tax returns to ascertain a borrower’s qualifications to ensure loan file data integrity and validation of the automated underwriting system.

Verified file data integrity and validation of the automated underwriting system.

Additional Experience

Senior Processor, September 2009 to February 2010, Proficio Mortgage Ventures, Lawrenceville, GA

Senior Processor, November 2008 to August 2009, America Homekey, Inc., Lawrenceville, GA

Processing Manager, December 2005 to November 2008, Market Street Mortgage, Buford, GA

Senior Processor, June 2004 to December 2005, Pine State Mortgage, Atlanta, GA

Senior Processor, January 1997 to June 2004, Caversham Financial Services, Atlanta, GA

Senior Processor, February 2003 to March 2004, CTX Mortgage, Alpharetta, GA

Validator, August 2001 to February 2003, Mortgage Guaranty Insurance Company, Atlanta, GA

Senior Processor, August 1999 to July 2001, PFM Mortgage, Atlanta, GA

Pre-Closer, May 1999 to August 1999, Miller & Gaines, Tucker, GA

Processor, December 1998 to May 1999, Independent Mortgage, Atlanta, GA

Account Executive, August 1997-May 1998, Invest America Mortgage, College Park, GA

Education

High School Diploma, Cedar Grove High in Ellenwood, Georgia

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