Service Representative Customer
Resume:
EXPERIENCE
APPRAISAL COORDINATOR / SWBC LENDING SOLUTIONS – APPLE ONE EMPLOYMENT AGENCY
MARCH 2021 – SEPTEMBER 2021 (COMPANY MOVED)
Provided support to clients by following up daily with appraisers regarding inspection * Provided appraisers support when needed and made sure they received all proper documentation needed to complete inspections (examples – Purchase Contracts, HOA Questionnaires, construction plans etc.) * Monitored orders daily, by contacting appraisers, borrowers, and agents and updated lenders daily * Covered switchboard when needed.
ORDER SPECIALIST / LRES Real Estate Solutions – Apple One Employment Agency
OCTOBER 2019-SEPTEMBER 2020
Created orders for VIP lenders including working in both the lenders portals and the two portals (Genesis & Link) that LRES used * Sent out quote requests to appraisers requesting fees and turn times * Before assigning orders to appraisers, I researched the appraisers grades (for VIP clients the appraisers had to have high marks and required higher E&O Insurance, also researched turn times and E&O Insurance, made sure the appraiser had high marks * Daily updated clients of the appraisal progress * Monitored the queue of reports I was responsible for (between 200-300 orders).
CUSTOMER SERVICE REPRESENTATIVE – WINCO
AUGUST 2017 – JUNE 2019 (I RELOCATED TO ORANGE COUNTY
Received fast track promotion from Cashier to Customer Service * Responsible for cashier & grocery clerks schedules, lunches & breaks * Responsible for located employees to cover sick calls * Responsible for helping disgruntled customers, including returns & store credits * Answered phones, assisted management when asked, responsible for money orders and Western Union * Assisted both cashiers and self-checkout workers.
ADMINISTRATIVE / MARKETING AND EXECUTIVE ASSISTANTS AND CUSTOMER SERVICE REPRESENTIVE (MULTIPLE EMPLOYMENT AGENCIES)
2010 - 2017
Researched VCA Animal Hospitals throughout the USA & Canada to locate Medical Directors and Hospital Managers * Added pertinent information to the CRM System saving the sales team hours of research * Created advanced Excel spreadsheets for the sales team and management * Assisted the Director with writing the Policy & procedures for the company * Created a system with all marketing materials (making the system more proficient for both the sales and marketing teams) * Created & assembled Market portfolios of all past & present marketing materials * Planned & coordinated work events * Assisted the Divisional Director with managing reporting staff which included directors, supervisors, clinicians, counselors, adoption alliance, behavioral health, the food pantry and case management (also kept all their schedules * Responsible for travel arrangements for both people I worked for and for guests coming in for the conventions * Booked venues for conventions and meet & greets, including creating all marketing materials for conventions.
EXECUTIVE APPRAISAL ASSISTANT / OFFICE MANAGER
ADESSA & ASSOCIATES APPRAISALS
SEPTEMBER 1993 – OCTOBER 2008
Assistant to the CEO - Chief Appraiser * Created files once received requests from lenders * Gathered all pertinent information on the subject property, including searching MLS for both the subject and comparable sales * Assisted the appraiser with driving comps * scheduled inspections with homeowners and agents * Worked off blueprints for new construction projects* Answered phones, scheduled inspections, ordered supplies and inputted all information into the appraisal (including creating the drawing).
LICENSES & CERTIFICATES
15-hour Uniform Standards of Professional Appraisal Practice
7-hour National USPAP Course
8-hour Myers & Briggs Course
KEY SKILLS AND CHARACTERISTICS
Strong interpersonal & communication skills • MS Office Suite • WPM: 90 • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure
DONNA FONTENOT
APPRAISAL COORDINATOR
CONTACT
adve3l@r.postjobfree.com
1820 Melrose Drive #133
San Marcos, CA 92078
PROFILE
Dedicated and focused professional who demonstrates hard work and diligence. Seeking a position with an established organization who encourages professional growth. Real Estate Appraisal Assistant with over 25 years of experience working with both appraisers and AMC’s. I possess strong multi-tasking skills with the ability to simultaneously manage several projects and schedules. Excellent communication skills with lenders, borrowers, management companies, builders’, and appraisers.
ACTIVITIES & INTERESTED
Football * Swimming * Church * Volunteering * Travel
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