JACKIE CARRERA

Boise Metro Region, ID • 208-***-**** • adve30@r.postjobfree.com

DEDICATED OPERATIONS MANAGER

Release Manager • Change Manager • Control Manager • IT Operations Manager

Operations Management • Quality Assurance • End User Testing • Migrations & Updates

Improved Operations • Reduced Downtime • Optimized Systems • Integrated Applications

Certified Scrum Master • ITIL v3 Certified • ISO/CMM 9001 Certified

WORK EXPERIENCE

Savers TVi Feb 2021 – Jan 2023

Quality Assurance Manager

●Implemented and promoted usage of ticketing systems for 200+ stores in 3 different countries.

●Established a quality assurance department and staff where one did not exist.

●Led the development, implementation, and maintenance of a system of quality and reliability plus testing efforts for the organization's numerous proprietary development of in house tools.

●Provided vendor delivery and integration of POS hardware, firmware, and software including associated marketing initiatives, internal development customizations, and processes.

●Implemented and promoted release management process to assist in frequent CI/CD release to production for fast-paced retail use with no downtime.

●Built out QA testing environment for QA testers to more accurately execute testing efforts.

●Liaised between business, vendors, and various IT departments to review test results, plan future releases/sprints, determining items to move to parking lots for future releases.

Molina Healthcare Aug 2011 - Jan 2020

Release Manager, Account Lead

●Spearheaded successful operations of Molina Solution applications (web based, COTS and in house development) on a functional, operational, and procedural level.

●Integrated applications, portals, and other technologies for numerous Molina Apps in coordination with the states of WV, ID, Maine, Puerto Rico, Guam, US Virgin Islands and various IT vendors.

●Directed all web services and provided client side applications support, maintenance, security, various one off and routine patches/fixes, and upgrades to maximize productivity.

●Ensured quality build, testing, and deployment of all Molina Solutions technologies across all lower and production environments.

●Established and documented SLA targets and ensured that they were being met.

●Participated in the steering committee for release scheduling via Agile Sprint methodology.

●Coordinated work with ISO teams on delivery of solutions according to release schedule.

●Operated as gatekeeper to production systems as well as all lower environments for all application deployments and assumed responsibility for all releases, including upgrades and implementations.

●Functioned on call 24X7 -365 to provide best practices support and direction for all managed accounts.

●Engaged with PMO for leading and directing the Molina development team across the nation as well as support staff in India.

SuperValu Jan 2005 - Dec 2010

IT Operational Service Manager

●Provided operational services for a specific set of business critical applications. (including, but not limited to networking, mainframe, databases, middleware, client server and e-commerce infrastructure as well as day-to-day operations overseeing the integrity of on prem as well as colo server farms. )

●Acted as incident manager 24 x 7-365 for all system outages and broadcast communications within my portfolio.

●Actively insured sustainable outage, resolution within a timely manner .

●Delivered systems support, end user training, reporting, design, development, testing, and implementation of package/custom solutions across distribution centers across the nation.

●Addressed issues existing within legacy systems using HPOV and HP service manager.

●Developed and strengthened relationships across all IT teams to fortify Operational Support of all applications.

●Ensured that required broadcast communications, documentation and Training was provided to end users, service desk, and applicable parties, prior to project deployments and updates.

●Championed and executed the Change Process for all Production deployments.

●Acted as a single point of contact for any IT Operations or Production environment question.

●Assisted the larger IT organizations to navigate through IT Operations and find the resources needed to safely deploy and maintain the production environment.

●Recognized and organized details of interrelated issues/situations, and developed and recommended solutions in a logical, cohesive format.

Prior Experiences: Unisys FSD/ Lockheed Martin, Quality Assurance Lead; Leapfrog Toys, Quality Assurance Director; Reel.com, QA Lead, Ecommerce Analyst

EDUCATION

University of California, Berkeley, CA

Associate of Science, Computer Science

TECHNOLOGIES & CERTIFICATIONS

Technologies: HP Open View, Jira, Microsoft Office Suite

Certifications: ISO/CMM 9001 Certified; Certified Scrum Master; ITIL v3

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