Manager/Supervisor Casino and Hospitality Industry
Resume:
Banicia Rogers
Battle Creek, MI *****
*************@*****.***
professional summary
A Positive Professional with experience in a variety of customer service roles in manufacturing and hospitality, seeking employment in a service-oriented position where my positive attitude and willingness to learn will add value to the team.
Relevant Skills
•Proper phone etiquette
•Microsoft proficient
•Creates a positive work culture
•Properly executes documentation and filing
•Hard working
•Adaptable to change
•Open Communications
•Strong Leadership and Mentor
Employment Experience
Supervisor, Firekeepers Casino Battle Creek, MI
Supervised table games dealers while adhering to company’s policy and procedures
Documented corrective/positive behaviors and performed evaluations of dealers
Performed cash/credit transactions as well as reporting currency buy-ins of $3000 or more
Efficiently promoted internal/external customer service
08/2018-11/2021
Supervisor/Assistant Shift Manager, Horseshoe/Caesars Entertainment Hammond, IN
Managed supervisors and table games dealers
Handled guest disputes and made executive decisions as prompted
Gaming Trainer for all games we offered
Promoted great guest service and substituted for Manager when needed
11/1992-08/2017
EDUCATION
Coastal College - New Orleans, LA
Diploma
Business/Computer Science
Everest College – Hammond, IN
Diploma
•Business Administration/Healthcare
•Certified Medical Assistant
Awards/Volunteering
Volunteer for Habitat for Humanity
Participant for Relay for Life Cancer Marathon/ Susan G. Komen
Volunteer for food preparer for Veterans for Thanksgiving
Angel Tree Sponsor for foster children for Christmas
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