Shametra McGregor

Austin, TX *****

adve1r@r.postjobfree.com

+1-512-***-****

Skilled in all areas of the office procedures: filing, faxing, record keeping, data entry, multi-line phones. Over 10 years as an Administrative Assistance, with an emphasis in Accounting and Customer Service and Human Resources.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Target, Cashier

Target - Austin, TX

November 2021 to Present

Create a welcoming experience by authentically greeting, every guest every time

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Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach

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Welcome guests into self-checkout and provide assistance as needed

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Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices

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Work efficiently to minimize guest wait time while maintaining guest service and accuracy

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Make the guest aware of current and upcoming brand launches, store activities, and events

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Speak to the benefits of the REDcard with every guest and assist them through the application process

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Understand and show guests how to use Wallet and the other features and offerings within the Target App

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Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them

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Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures

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Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures

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Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests

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Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)

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Stock supplies during store open hours while being available for the guest

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Say thank you after every guest interaction and be sure every guest leaves satisfied with their shopping experience

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Demonstrate a culture of ethical conduct, safety, and compliance Receptionist/Customer Service Representative

Teacher Retirement System of Texas - Austin, TX

December 2021 to September 2022

Customer Service• Responds to routine telephone and in-person inquiries regarding basic TRS services.

• Receives and processes requests for information pamphlets and forms.

• Interprets and explains basic TRS and other applicable regulations, rules, policies, procedures, processes, and forms.

• Conducts routine appointment reminder calls to TRS members with scheduled appointments.

• Notarizes documents for members as needed.

Receptionist

• Greets all visitors in the TRS main lobby and directs to appropriate TRS staff and/or meeting locations.

• Answers incoming calls to TRS main telephone line; appropriately directs calls; provides basic information regarding TRS processes; and enters data necessary for Benefit Counselors to return member calls.

• Assists Benefit Counselors with scheduled appointments and walk-ins by providing and collecting any necessary documentation or basic information prior to meeting with counselor.

• Works in coordination with TRS Security staff in order to ensure appropriate visitor check-in procedures. Administrative Support• Maintains working knowledge of basic TRS programs and related laws, rules, policies, procedures, processes, and systems through on-the-job and formal training.

• Performs routine research of TRS member records on computer which may also include conferring with other TRS staff.

• Assists with administrative tasks such as preparing daily mailings for requested TRS forms, pamphlets, retirement packets, and other information to TRS members, annuitants, and school district reporting officials.

Travis County Victims Services Advocate

Travis County Sheriff's Office - Austin, TX

December 2010 to September 2022

• Collaborates with law enforcement in service provision to crime victims.

• Provides crisis intervention and support services to victims, as well as Support services including, assistance with exercising constitutional/statutory rights, assistance with establishing/maintaining personal safety planning.

• Explanation and assistance with Crime Victim Compensation applications.

• Referrals to community agencies, education and emotional support throughout the criminal justice process and ensuring continuity of services between departments/agencies.

• Each month as a volunteer I am required to take 4 four-hour shifts increments. During these shifts, volunteers are “on call”

• Serves as point on contact, while on scene.

• Actively listens and respond appropriately, with empathy to sensitivity.

• Must be prepared to respond to a request for assistance immediately.

• As a volunteer we are to carry out high levels of confidentiality, excellent moral standing, sensitivity, self awareness which is what is required to provide effective assistance to those in crisis. Administrative Assistant IV

Office of Court Administration - Austin, TX

September 2021 to August 2022

Greets visitors and directs them to the proper agency staff or department.

• Answers the agency’s main telephone line in a professional, service-oriented manner and either answers routine questions, takes messages, or routes calls to the proper agency staff or department.

• Receives fax transmissions via email and distributes to proper agency staff or department.

• Provides information and customer service to staff, stakeholders, and agency management in the daily operations of the agency.

• Assists with mail management by providing guidance to staff on mail procedures (e.g. labels, certified mail, delivery services), monitoring postage balances, and maintaining adequate mail supplies.

• Provides daily mail support, which includes date-stamping, sorting, logging and uploading invoices and travel vouchers, distributing mail, and maintaining confidentiality.

• Provides daily cash receipts support, which includes deposit-stamping, sorting, logging, and distributing documentation.

• Receives and signs for packages at the front desk; then contacts appropriate staff for pick-up.

• Performs, uploads, and distributes daily downloads of Comptroller SFTP files.

• Performs payment DAFR processing, which may include: updating tracking logs; notifying Accounts Payable of discrepancies; uploading payment vouchers to CAPPS; and mailing warrants.

• Provides administrative support for Finance and Operations, which may include entering CAPPS requisitions; assisting with shared mailbox administration; routine data-entry; assisting with the preparation of travel and/or purchase vouchers.

• Submits minor maintenance requests through Texas Facilities Commission portal.

• May provide administrative support to Human Resources.

• Assist with the coordination of meetings, preparation of meeting materials, and set-up/tear-down of meeting spaces.

• Maintains the Front Desk Manual (includes procedures and reference resources).

• Coordinates with agency staff to ensure coverage of receptionist phone.

• Attends work on a regular and predictable schedule in accordance with agency leave policy.

• Maintains a high level of professionalism and provides efficient and effective customer service.

• Performs related work as assigned and complies with all OCA policies. Administrative Assistant III

Texas Department of Licensing and Regulations - Austin, TX June 2018 to December 2020

• Participates in the planning and execution of administrative service section functions, receives, open and date stamps incoming mail, logs tracked incoming mail, reviews, and routes non money mail to the appropriate divisions.

• Appointed Team Lead on as needed basis. As delegated by supervisor.

• Performs data entry of certain cash receipts into agency's internal computer system, ensuring timely entry.

• Manage a high-volume workload in a fast-paced and changing environment.

• Verifies data entry for accuracy.

• Compiles and batches money mail by program utilizing appropriate controls for cash and negotiable instruments.

• Forwards cash receipts batches to the revenue team for review. Event Manager

Stinson's University Park - Austin, TX

August 2016 to December 2018

• Booking and managing events.

• Responsible for meeting with clients to discuss events ideas.

• Outsourcing and interviewing contractors, such as vendors, Dj's, caterers, security, and celebrity appearances.

• Setting up venue for events and cleaning up afterwards.

• Time management

• Adhering to all TABC rules and regulations.

• Ordering supplies, renting equipment and decor.

• Maintaining projects, including planning, organizing and prioritizing work assignments for events.

• Negotiations of contracts and deposit as well as serving as a hostess and first point of contact for guests.

Event Staff Security (part time temp)

City Of Austin - Austin, TX

April 2014 to February 2017

• Support the ACCD Security Division by assisting all attendees.

• Ensure a safe environment for attendees, clients and staff and quickly correcting and/or reporting conditions that require an emergency response or are unsafe or hazardous.

• Provide support for clients and attendees during incidents requiring an emergency response.

• Provide appropriate access control, crowd management and information services to all attendees and clients during events.

• Provide superior customer service, including but not limited to a warm greeting/welcoming of attendees or clients, the knowledgeable offering of event and area information/directions, and the swift corrective response and/or reporting of client or attendee concerns or complaints. Administrative Assistant I

Texas Work Force Commission - Austin, TX

January 2011 to March 2016

• Provides information regarding status of appeals, decisions, and the processing of decisions. Uses personal computer and Benefits Mainframe Database to analyze appeals to determine appropriate issues and scheduling considerations for administrative hearings.

• Handles politically sensitive and confidential issues internal and external customers.

• Performs routine work processing appeals hearings for Unemployment Insurance (UI) claims.

• Enters necessary data on UI Claims Function, as instructed from the appeals decision, to stop, release or modify benefits.

• Answers incoming calls, returns calls from voice and email messages, provides information regarding appeals status, scheduled hearings, appeal decisions, payment of claims, and responds to policy and procedure inquiries.

• Enters relevant information into the Appeals Notice Writer Application Program to produce notice of hearing letters.

Unemployment Insurance Claims Examiner I- (Promotion) Texas Work Force Commission - Austin, TX

September 2008 to December 2010

• Interview individuals by phone and simultaneously enter data into computer. Works quickly, performs multiple tasks, pays attention to detail while active listening, while providing quality customer service.

• Respond to oral and written inquiries from claimants, employers, and agency staff to provide customer support in a busy work environment.

• Obtains intake information from customers via written communications, telephone calls and in-person meetings.

• Conducts intake interviews by personal, telephonic contact and examination of records.

• Present findings and recommendations in a clear, concise manner. To determine eligibility for unemployment claims.

• Respond quickly, to determine and report facts.

• Gather information and evidence to issue a determination.

• Maintain effective working relationships with the general public and federal, state, and local authorities; to explain and interpret effectively pertinent provisions of law and legal proceedings and document required.

Human Resources Risk Safety Rep I

Travis County - Austin, TX

April 2007 to February 2008

• Handles politically sensitive and confidential issues internal and external customers.

• Compiling, analyzing, and evaluates information.

• Answers incoming calls, returns calls from voice and email messages, provides information regarding appeals status, scheduled hearings, appeal decisions, payment of claims, and responds to policy and procedure inquiries.

• Reviews and interprets all available information and identifies appropriate issues, parties, and scheduling considerations for the appeals hearing process. Human Resource Specialist

Austin American Statesman - Austin, TX

December 2002 to April 2007

• Serve as back up receptionist as needed.

• Conduct daily mail retrieval and distribute to appropriate staff.

• Screen applications for employment, set up interviews or participate on the interview panel.

• Maintains department job descriptions, performance evaluations, and personnel files. - Assists Budget Analyst with reports and verification of data.

• Responds to inquiries regarding rules, regulations, policies and procedures.

• Conduct research to prepare special reports on staffing, workload, or other related issues.

• Organize company events.

• Communicate with vendors, set up and takedown for events.

• Determine budget for events, gather quotes and communicate expectations.

• Coordinate logistics for programs, events, meetings or seminars by arranging facilities and issuing information or invitations, coordinating speakers, if applicable.

• Maintain compliance with OSHA requirements.

• Coordinates workers compensation matters, Communicate employee services, such as physical fitness / wellness, employee assistance, company-sponsored recreational / social activities, service awards, and employee suggestion systems.

• Maintaining confidentiality. Prepares or assists in the preparation of administrative reports, memorandum, and specialized research projects.

Education

Associate in General Studies/ Social Work (Completion 8/6/2019) Austin Community College - Austin, TX

May 2010 to December 2019

High school diploma or GED

Skills

• Organizational Skills (10+ years)

• Security (5 years)

• Typing (10+ years)

• Cash Handling (5 years)

• Customer Service (7 years)

• Excel (5 years)

• Microsoft Office (7 years)

• CHAPS (5 years)

• Quickbooks (2 years)

• Administrative Assistant (10+ years)

• Scheduling (7 years)

• Receptionist (5 years)

• Filing (5 years)

• Word (5 years)

• Marketing (5 years)

• Versa (1 year)

• MS Office

• Data Entry

• Outlook

• accounting

• Microsoft Excel

• Payroll

• Intake Experience

• Events Management

• Case Management

• Workers' Compensation

• Multi-line Phone Systems

• Leadership

• Social work

• Intake

• Event Planning

• Human Resources

• Crisis Intervention

• Personal Assistant Experience

• Individual / Group Counseling

• Fundraising

• Program Management

• Behavioral Health

• Microsoft Outlook

Awards

Austin Under 40 Nominee

February 2016

Community service

2nd time Austin Under 40 Nominee

February 2017

Community service

Proclamation for Community Service

Given for efforts and accomplishments as a community event planner and volunteer. United States Department ment Of Justice Office Of Justice Programs April 2018

Volunteer for Victims Award

Assessments

Teamwork: Interpersonal Skills — Highly Proficient March 2019

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Highly Proficient

Scheduling — Familiar

April 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

VOLUNTEERING /SERVICE WORK

2014 - 2018 - Ongoing East Austin Community Festival - Founder and Organizer Trails at Vintage Creek Learning Center: After school program counselor, 2003-2004 DIVAS mentoring program (St James): Mentor 2005-2010 Capital Area Food Bank- As needed volunteer since 2006- on going Travis County Victim Services Volunteer, November 2010- present

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