Service Delivery Business Analyst

SAANA VIJAYAN

CONTACT

KARUNAGAPPALLY, INDIA ****19

Mobile: +918*********

**************@*****.***

EDUCATION

2017

Master of Business Administration:

HRM

LOVELY PROFESSIONAL

UNIVERSITY, JALANDHAR

2015

B-TECH: COMPUTER SCIENCE AND

ENGINEERING

CHRIST KNOWLEDGE CITY,

MUVATTUPUZHA

2011

HIGHER SECONDARY: COMPUTER

SCIENCE

SMHSS

2009

SSLC

GIRLS HIGH SCHOOL -

KARUNAGAPPALLY, GENERAL

PROFESSIONAL SUMMARY

High technical skills and managerial skills lead to a Dedicated and Qualified Manager with extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. SKILLS

Leadership

Adaptability

Multilingual

Contract Negotiation

Self Motivation

Basic Computer Skills( Excel,

Word, PowerPoint)

Communication skills

Knowledge of Programming ( C,

C NET,PHP,JAVA,ANDROID)

Both Technical and Management

Skills.

Languages

Malayalam:

First Language

English: B2

Upper Intermediate

Hindi: B1

Intermediate

Tamil: A1

Beginner

WORK HISTORY

January 2015 - July 2017

Business Analyst, PATTATHUVILA FUELS

Data Management

Keeping Records of Credit Customers

Calling Clients having payment issues

Financial Record Keeping

Database maintaining

Software installation and updation to keep records of both clients and officials

Conducting system test to ensure the functionality and accuracy Developed and implemented maintenance procedures, monitored systems health and gathered system statistics to enhance systems Deployed, maintained and upgraded internal equipment and software January 2017 - Current

Experience MANAGER, PATTATHUVILA FUELS

programmes

Identified and delivered process simplification and efficiency measures, carrying out improvements.

Consistently recruiting excellent staff

Maintaining a smooth on boarding process

Training, counseling, and coaching our staff

Developing new plan, strategies and create innovative ideas to meet the goal

Maintaining clear policies and ensuring policy awareness Creating clear and concise reports

Giving helpful and engaging presentations

Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action Continuously actioned past feedback to elevate service delivery Developed long-term training strategies for new and existing employees to apply best practices

Monitored and responded to competitor activity to stay ahead of marketplace trends

Implemented strict quality standards for consistent company representation across multiple channels

Established strategic monthly sales goals, communicating priorities to staff and closely tracking progress to achieve success

Managed calendar to schedule employee shifts, maintaining organized operations and complete staff

Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care Maintaining and reporting on workplace health and safety compliance Handling workplace investigations, disciplinary, and termination procedures

Maintaining employee and workplace privacy.

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