Service Agent Customer
Resume:
Jamie Casey
Customer Service Specialist (remote)
Lakeland, FL 33801
*******.****@*****.***
Talented, highly motivated professional with demonstrated strengths in customer support, time management, and remote troubleshooting. Excellent verbal and written communicator with strong background, cultivating positive relationships to ensure loyalty and growth. Ability to use problem-solving and task prioritization skills to provide 100% customer satisfaction. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Technical Support
CGS Inc - Tampa, FL
October 2022 to Present
Remote technical support for Lenovo/IBM
Remote Customer Service Agent VXA
Hulu - Saint Petersburg, FL
June 2022 to Present
• Assisted viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation
• Provide account and application support to our viewers, specifically in regard to software functionality and troubleshooting of system configurations and network settings
• Give accurate and real-time responses to viewer inquiries Independent Contractor
Merchandiser by Survey - Saint Petersburg, FL
January 2021 to Present
· Used coordination and planning skills to achieve results according to schedule.
· Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
· Resolved problems, improved operations and provided exceptional service.
· Used critical thinking to break down problems, evaluate solutions and make decisions.
· Worked flexible hours; night, weekend, and holiday shifts.
· Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
· Managed quality control and maintained high level of customer satisfaction. Independent Merchandiser
Driveline Retail - Orlando, FL
December 2021 to July 2022
· Communicated and coordinated planogram execution with store management.
· Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
· Planned and coordinated product availability for advertising and promotion purposes.
· Removed damaged, out-of-code, not-in-set and discontinued items from displays.
· Verified products appeared at correct locations in proper quantities.
· Updated pricing and signage to complete product displays and educate customers.
· Prepared interesting and innovative visual displays to grab customer interest and promote sales. Independent Marketing Consultant
SASSIE - Nashville, TN
October 2020 to June 2022
· Completed call reports, paperwork and on-going personal training by required deadlines.
· Exceptional computer skills
· Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
· Presented professional image consistent with company's brand values.
· Prioritized tasks and projects to meet tight deadlines.
· Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Associate's in Nursing
Traviss Technical College - Lakeland, FL
August 1995 to April 1997
High school diploma or GED in Diploma
Auburndale Senior High School - Auburndale, FL
August 1990 to May 1994
Skills
• Operating Systems
• VPN
• Windows
• Sales
• Microsoft Word
• Time management
• Computer skills
• Communication skills
• Live chat
• Quality control
• Microsoft Windows
• Medical terminology
• Customer service
• Store management
• Marketing
• Microsoft Office
• Pricing
• Network Support
• iOS
• Technical Support
• Software Troubleshooting
• Microsoft Excel
• Android
• Documentation review
• Planograms
• Troubleshooting
• Microsoft Windows Server
Assessments
Customer focus & orientation — Expert
July 2022
Responding to customer situations with sensitivity Full results: Expert
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
September 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Learning agility — Highly Proficient
September 2022
Learning and applying new information
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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