Customer Service Payroll Coordinator

AL

ASHLEY LUCAS

***************@*****.*** 205-***-**** Vernon, AL 35592

I am hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality. Very motivated to do the very best I can in all aspects. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Flexible hard worker ready to learn and contribute to team success.

Flexible

Teambuilding

Customer service

Communication

Computer skills

Organization

Friendly, positive attitude

Problem resolution

Vision planning

Planning

Analytical

Vernon Milling Company, Inc. Vernon,

AL

Payroll /Benefits Administrator

01/2017 - Current

Efficiently handled any payroll discrepancies with employees. Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.

Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.

Onboarded new employees in time reporting and payroll systems. Managed payroll for temporary, hourly, and salaried employees. Processed rehires, transfers, terminations, garnishments and withholdings. Established employee payroll files and updated existing files with new information.

Calculated accurate wages, including overtime, salary increases and bonuses.

Corrected payroll transactions by voiding checks and issuing stop payment orders.

Protected payroll operations and maintained employee confidence by keeping information private.

Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.

Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.

Received underwriting approvals after accurately completing applications for insurance coverage.

Analyzed customer needs and provided best options, upselling products Summary

Skills

Experience

and services.

Engaged customers and provided high level of service by carefully explaining details about documents.

Bank of Vernon Veron, AL

Bookkeeping Clerk /Teller

04/2008 - 10/2016

Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.

Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections. Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.

Assisted senior leadership by processing documents within anticipated timeframes.

Compiled budget documents and monitored costs to maintain control systems.

Processed invoices and checks, and maintained daily cash logs and deposits.

Handled all AP, ledger, reconciliation and statement requirements to maintain records accuracy, integrity and compliance. Managed accounting closings, accounts payable and financial reporting for multiple clients.

Resolved balance errors using accounting software. Substantiated financial transactions by auditing documents and classifying receipts and expenditures and compiled and analyzed complex accounting and statistical information.

Reviewed transactions, issued checks and updated ledgers and budgets. Interfaced with technical team members to automate processes and streamline accounts payable and receivable activities. Assessed requisitions each month to ensure accuracy and reconciled transactions.

Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.

Suggested key operational changes to improve performance by extracting financial data from various reporting systems.

Assisted customers by phone and in person by answering banking questions and recommending solutions.

Promoted and sold banking products and financial services. Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services. Maintained confidentiality of bank records and client information. Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Trained employees on cash drawer operation.

Identified and reported suspicious behavior to security personnel as appropriate.

Directed specific questions to appropriate branch personnel. Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Lamar County High School Vernon, AL

Education and Training

High School Diploma

05/2006

Received an advance diploma

Bevill State Community College Sumiton, AL

Some College (No Degree) in Phlebotomy

Received an certificate of completion

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