Customer Service Desk Agent

Justine Daniels

Key West, FL

advdxd@r.postjobfree.com

Work Experience

Mechanic/ Parts/ Service Desk

Keys Automove/ Key West Jeep Adventures - Key West, FL January 2021 to Present

Mechanic duties -

• Change Oil

Drain and change oil in vehicles, following all safe-handling procedures to correctly dispose of used motor oil.

• Top Off Fluids

Top off fluids in vehicle engines, including transmission and windshield wiper fluid.

• Change Tires

Change and rotate tires.

• Inspect Vehicles

Inspect vehicles to determine maintenance and repair needs. This includes checking fluid levels and tire air pressure.

• Replace Filters

Replace oil and air filters.

• Follow Safety Protocols

Follow safety protocols for working in the repair shop and driving vehicles.

• Test Vehicles

Test drive vehicles to ensure all maintenance and repair work was successfully completed.

• Fill Out Work Orders

Fill out work order forms as tasks are completed.

• Communicate with Customers

Speak to customers to determine their maintenance needs and learn more about any engine problems they may be having.

Parts duties -

• Oversee the flow of parts

Keep track of all what’s coming in, what’s on the shelves, and which techs need what parts. Keep track of which parts need to go back to vendors and return them when necessary.

• Manage inventory

Keeping everything stocked and in order on a daily basis. Making sure everything is put back in its specific location after 10 other mechanics have shuffled things around.

• Price parts for estimates

Finding parts through a list of vendors then transferring part numbers and calculating list/cost prices to build an estimate.

• Receiving Parts

Making sure parts are received properly in the system and creating appointments for customers upon part arrival.

Service desk duties -

• Initiates automotive services and repairs by ascertaining performance problems and services requested.

• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.

• Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.

• Develops estimates by costing materials, supplies, and labor.

• Calculates customer’s payment, including deductibles.

• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.

• Obtains approval signatures and enters RO into service database system.

• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

• Maintains automotive records by recording problems and corrective actions planned.

• Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. CNC Tech / Accountant

Bone Island Welding - Key West, FL

June 2020 to June 2021

Due to COVID this business shut down.

While working at Bone Island Welding, a privately owned weld shop, I preformed a variety of tasks on the CNC Plasma Cutting machine. From creating art to sell, to creating gussets, beams, and baseplates, I measured out blueprints to then input data into the coded CNC software. Then created the the CNC Machine codes to run the machine properly.

Other than using the CNC Plasma Machine I was required to keep account of all the funds going in and out of the entire business via QuickBooks. As well as answering questions, creating, and scheduling customers for quotes/estimates and then making dates for the physical jobs. At Bone Island Welding just over 90% of the big and small construction companies used our business as their main weld shop for material and on the job welding. Mobile Auto Mechanic

Pit Stop Repair and Tire Shop - Key West, FL

March 2020 to April 2020

• I was let off due to Covid-19**

My responsibilities were answering calls throughout the day answering questions and making appointments for myself. I would safely transport my tools, tire machine, and tire balancer, to the customers site of their choosing. Whether it was their house or a parking lot I would promptly service their vehicle(s) and collect payment when my service was completed. I made sure all of my space was clean and neat before I left. I would thank the customer and answer any of their questions. Then I would move onto my next job site.

Automotive Technician

Sears Auto Center - Key West, FL

July 2019 to March 2020

As a service technician with Sears Auto Center it required a great deal of technical knowledge and additional training. As a Service technician I would perform a wide range of repairs and other routine maintenance for customer vehicles.

Insuring training and certification from Sears Auto Center it split my technician position into several levels. Each level of service tech was permitted to do a certain amount of repair procedures. In order to reach a higher level, service technicians must undergo certain training programs and receive the appropriate certification as a result. Whereas my customer service skills played an addition to technical expertise, I had to possess the ability to speak with customers. I was able to explain problems and the easiest solutions to customers when inspecting and repairing a vehicle. Waitress/Server

Fogarty's Restaurant - Key West, FL

March 2019 to July 2019

My responsibilities included greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. Being a successful Waitress I was polite with their customers and I made sure they enjoy their meals. I also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly. Bookkeeper

Hemingway Home Museum - Key West, FL

June 2018 to March 2019

My responsibilities included caring for the customers at the best of my abilities. I would share my knowledge about Hemingway and his cats. As well as the current cats I would care for them (feed, water, administer medicine, Etc.). Daily I would check people out in the bookstore using quick books. At the end of the year I was responsible for inventory as well. Painter/Laborer

Just In Tyme Paint and Wallpaper - Key West, FL

April 2018 to June 2018

Assistant to a family owned business. My duties included preparing our locations to be painted or to apply wallpaper. Then the process of painting and/or applying wallpaper. Front Desk Agent

Waldorf Astoria Hotels & Resorts - Key West, FL

October 2017 to April 2018

As a Guest Services Agent, I was a representative of hotel to all internal and external guests, ensuring that the highest standards of True Waldorf Service are upheld and guest expectations are exceeded through the check-in, check-out process, in person throughout the stay and through telephone communications. I would greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. As well as assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Always I would demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Also I used up-selling techniques to promote hotel services and facilities and to maximize room occupancy. I responded to guest inquiries and requests and resolved issues in a timely, friendly and efficient manner. Sometimes I would field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Everyday I would receive, input, retrieve and relay messages to guests. Also use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. Importantly I would comply with hotel security, fire regulations and all heath and safety legislation. And act in accordance with policies and procedures when working with front of house equipment and property management systems. As well as follow company brand standards. And attend ALL appropriate training courses, when required, and assist with the Night Team's training and development efforts. Lastly I would assist other departments, if necessary.

Fabric Specialist

Walmart - Land O' Lakes, FL

February 2017 to September 2017

As a Fabric associate I took responsibility for greeting customers, locating products, price-checking items, and organizing store shelves and displays. I also answered customer questions about policies, services, and products. In my department (fabrics, crafts, party, and office supplies) my entire job was cutting fabric for customers, assisting customers by answering questions and the like, and keeping the shelves organized and stocked.

Education

High school diploma in Honors

Land O' Lakes High School - Land O' Lakes, FL

August 2014 to June 2017

Skills

• Automotive Repair

• Brake Repair

• Guest Services

• Mechanic Experience

• Oil Change

• Service Technician Experience

• Suspension

• Vehicle Maintenance

• Customer Service

• QuickBooks

• Cat care

• Food Safety Experience

• Food Handling

• Painting

• Wallpaper

• Service recovery

• Sales Experience

• Stocking

• Inventory Control

• Driving Experience

• Luxury Customer Service

• Housekeeping

• Valet Parking

• Wedding security

• Tire Service

• Oil & Gas Experience

• Upselling

• Landscape Maintenance

• Automotive Diagnostics

• CNC Laser Cutting

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