MARK H. LUND

**** * ***** ***** ***** Draper, Utah 84020 ●Home 801-***-**** ● Cell 801-***-****● advdvq@r.postjobfree.com

CAREER SUMMARY

10+ years of proven management skills in operations, programs and procedure management.

Obtained the lowest level of Lead Time in facility history.

Track record of increasing revenues by 9% and productivity by 27%.

Organized and directed staff training and procedures resulting in 43% increase in staff performance.

Opened the first office in Fresno, California for a major worldwide courier company capturing 20% of the market while competing directly with FedEx and UPS.

PROFESSIONAL EXPERIENCE

Branch Manager, ADL DELIVERY, Salt Lake City, UT 2016 – 2022

Overseeing all branch activities including branch personnel, contracted drivers, ensuring customer satisfaction, settlement coordination, route analysis, legal compliance with corporate standards, ability to adapt to changing priorities, and operating the facility within budget.

Able to remain fully operational during Covid-19.

Increased company revenue through new business.

Increased contracted driver count by 80%.

Inbound Department Manager, ESSENDANT, Salt Lake City, UT 2012 – 2016

Managing all aspects of a medium sized distribution center including associates, staffing, budgets

and processes. Achieving KPIs including operations expenses, safety goals, continuous improvement

and operational goals.

Introduced new ideas and procedures improving productivity and safety.

Obtained lowest level of Lead Time in facility history.

Implemented and trained new RF scanner program.

Transportation Coordinator, CANYONS SCHOOL DISTRICT, Sandy, UT 2010 – 2012

Successfully coordinating 130 bus routes and 145 drivers. Responsible for all field trip billing and

invoicing for more than 2000 annual field trips.

Successful daily problem resolution in a very fast pace and changing environment.

Able to handle several tasks at the same time in stressful situations.

Worked closely with school Principals and local government agencies, and parents.

Business Owner, LUND INSURANCE AGENCY, Sandy, UT 2006 – 2010

Started my own business in insurance from the ground up. Obtained all licenses to meet State

requirements including becoming a registered representative of NASD.

Received Blue Vase Insurance Sales Achievement Award.

Extensive marketing, sales, and relationship building with clientele.

Grew from zero to more than 400 insurance contracts in two years.

General Manager, COPART INC., North Salt Lake, UT 2002 – 2005

Managed the day-to-day operations with a staff of 25 employees. Responsibilities included budgeting, planning, cost control, hiring, training, and employee evaluations.

Improved procedures resulting in highest audit among six states and eight offices within the region.

Negotiated and secured additional business resulting in a 15% increase in business volume.

Directed and organized staff training and procedures resulting in a 43% improvement in office performance.

District Field Services Manager, AIRBORNE EXPRESS, Fresno, CA 1995 – 2002

Duties included budgeting, planning, cost control, and productivity. Extensive customer service and

problem solving. Overseeing a staff of 40 plus employees at multiple locations.

Opened first office in Fresno, CA capturing 7% of the market in the first 18 months. Grew from

4 to 40 vehicles with 20% of the market.

Organized and improved dock and warehouse procedures reducing package sorting and loading time by 27% and reducing overtime by 25%.

Met special corporate challenge to increase revenue by 9% receiving a 25% incentive bonus.

EDUCATION

Bachelor of Arts, Business Management, University of Utah, Salt Lake City, Utah

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