Customer Service Operations Coordinator
Resume:
Michael Egan
Experienced, efficiency-driven professional seeking a position with an
organization that would benefit from my knowledge of marketing and business management, trucking dispatch and route optimization, and managing operations in accordance with DOT and OSHA regulations. advdvf@r.postjobfree.com
Thornton, CO
https:/www.linkedin.com/in/mik
e-egan-5330259b
EXPERIENCE
Kitchen Aide / Broadview Health, Greeley, CO
2022-Present
Kitchen Aide for Senior Center prepared, delivered, and served food to senior citizens in a care/rehab center
Driver/ Highland Express, Denver, Fedex/GDC Johnstown, CO
2019-2021
Drove military recruits around the Denver metro area for MEPS. Sort & deliver FedEx packages from A FedEx Contractor. Operations Coordinator / Waste Management/Troy Forming Concrete Denver, CO
2009-2019, 2005 - 2007
Delivered top e ciency marks (moving from seventh to first in rankings) in peer group for dispatch of recycling, special waste, and roll-o trucks for the Four Corners region.
Coordinated field operations for national, regional, and local accounts via daily departmental communications, identified and resolved key service issues, assisted with data management and production reporting, and worked to achieve Strategic Operations Dispatch certification. Prepared competitive bids, negotiated pricing of materials, coordinated inspections, and provided quality customer service in support of initial and warranty work.
Courier / Quicksilver Express, Denver, CO
2008-2009
Delivered time-sensitive materials to clients.
Operations Manager / Coach USA, Golden, CO
2002
Guided round the clock operations for a national transportation provider delivering efficiencies while managing safety and DOT compliance SKILLS
• Proven leader and manager
of operations
• Strategic planner who seeks
out and implements e cient
processes
• Route and scheduling
optimizer
• Adept in food preparation
techniques and strategies
• Superior customer service
• Excellent budget and
personnel management
• Knowledgeable in DOT and
OSHA regulations pertaining
to the transportation industry
• Adept with multiple
transportation and
distribution software
applications Microsoft O ce
products
EDUCATION
University of Colorado,
Boulder, CO — Bachelor
of Science in Business
MAY 1987
● Specialized in
● Transportation and
Distribution Management
and Marketing
● American Marketing
requirements, supervising over 90 employees, and resolving internal and customer service issues.
Dispatch Manager/ Brannan Ready/LaFarge-Mix, Denver, CO
1992 - 2002, 2003 - 2004
Surpassed scheduling and budgetary goals while supervising dispatch department and personnel.
Authored operations reports, implemented new software applications for managing dispatch functions, and hired, trained, and directed personnel. Supervised dynamic department of dispatchers, customer service representatives, and other industry service providers which exceeded all production and budgetary goals managing over 230 union-affiliated drivers and plant operators at 16 concrete plants.
Manager/ Action Auto Rental/Coast-to-Coast Hardware, Westminster, CO
1989 - 1992
with a fleet of 115 rental vehicles while attaining target efficiencies and profit margins
Increased revenues by 300% through oversight of over 100 backhaul trucks. Designed and implemented an internal freight pickup system resulting in expanded truck utilization, improved inter-departmental communications, and increased reliability and profits.
Generated new business contacts and increased sales volumes through negotiating competitive contract rates.
Association (CUAMA)
member
● Business School
Leadership Council
● Delta Nu Alpha
Transportation Fraternity
member
● Phi Gamma Delta
Fraternity
LANGUAGES
English
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