Executive Housekeeper

Pieter van Houten

Cell – 415-***-****

**********@*****.***

Key Attributes

20+ years of progressively challenging facilities/housekeeping experience

Expertise in building/office/household management and supervision

Strength in recognizing, analyzing, and solving problems

Proven ability to work under pressure and complete projects on time and within budget

Strong supervisory skills ranging from individuals to full staff to contractors

Exceptional customer service skills

Reliable and adaptable; learn new systems quickly and take initiative

Exceptionally well organized and able to prioritize tasks effectively

Procurement expertise ranging from personal estate to multi-unit luxury vacation homes

Computer skills including Outlook, MS Office Suite, Photoshop, Micros Opera, Roommaster, LMS, PeopleSoft, SMS

Accomplishments:

Completed renovation designs, budgeting and supervision for several projects

Restructured household procurement/budget system for executive

Facilitated the renovation/redecoration of co-op to assist owner in achieving liveability

Employment Chronology

8/22-present Boar’s Head Resort, Charlottesville, VA – Executive Housekeeper

Manage 39 employees, including assistant executive housekeeper, supervisor, inspectors, housemen, room attendants, and public space. Responsible for 168 rooms, public space, and spa cleaning. We are undergoing a rooms refresh, and I am responsible for stripping rooms and then monitoring the deep clean that follows, both in rooms and hallways. Training staff to reach the Forbes standards to achieve the 4th star. Handle staffing, training, payroll, purchasing, budget and checkbook accounting, and all employee reviews.

4/18-11/21 Skytop Lodge, Skytop, PA - Executive Housekeeper.

Managed 44 employees, including housekeepers, inspectors, public areas, laundry, housepersons, and an assistant Executive Housekeeper. Report to the Rooms Director. Handled staffing, training, payroll, purchasing, budget and checkbook accounting, and all employee reviews. This is an historic hotel, situated on 5,500 acres, and has 4 Diamond status. There are 192 rooms at the property, including suites, cottages, and an Inn. My department is responsible for all the rooms, public areas, and hallways.

9/16-4/18 Gideon Putnam Hotel and Spa, Saratoga Springs, NY - Executive Housekeeper

In charge of 20 employees, including housekeepers, inspectors, supervisor,

laundry and house-persons for this 124 room historic property which is

managed by Delaware North Corporation. Handled purchasing, payroll, hiring and all employee reviews, and coordinated with all departments to ensure a pleasant experience for all of our guests. Reported directly to the General Manager.

11/15-8/16 Hard Rock Hotel, Palm Springs, CA – Executive Housekeeper

In charge of 26 employees, including housekeepers, house-persons, laundry, public areas, and inspectors for this 163 room branded hotel. A new management company took over in June and replaced managers.

2/14- 11/15 Desmond Hotel & Conference Center, Albany, NY – Executive Housekeeper. In charge of 43 employees in Housekeeping and Laundry. This 40 year old, 321 room hotel was the first built near the airport. I supervised scheduling, payroll, hiring, training, disciplining, and special projects. Also, I do all the purchasing for the department, set up purchase orders, and lead the housekeeping team to accomplish the cleaning and maintenance of the guest rooms and public areas. Monitored P&L for the department, and established the budget for the following year. Worked closely with Human Resources in regards to the union, Local 6, and maintained a good relationship with the union.

9/12-2/14 Vail Resorts, Keystone, CO – Executive Housekeeper. Managed and supervised housekeeping department consisting of 25 housekeepers, 3 housemen, and 5 inspectors. Supervised the cleaning and inspection of 265 condominium units ranging in size from studios to four plus bedrooms and baths. Scheduled all employees, inspect units for owner arrivals, and work closely with property managers on renovations and repairs to all rental units. Member of a corporate task force sent to Grand Teton National Park to train housekeeping employees and help open two properties there for the 2013 season consisting of over 500 rooms and cabins in a three week period. Attended job fairs and employment events to interview and hire domestic employees.

2004-2012 van Houten Private Condo Renovations, California, New Jersey and New York – Supervised and worked on condo renovations, including full kitchen replacement, master bath overhaul, and patio extensions with A/C unit rehousing. Extensive landscaping, deck design, and interior and exterior painting. Maintained budget and completed jobs on time.

2009-2011 Security Public Storage, San Francisco, CA – Manager - Supervised two part-time managers; marketed facility; lease management; ordered supplies; oversaw maintenance.

2008-2009 Colony Palms Hotel, Palm Springs, CA – Housekeeping Manager; supervised staff, scheduled workers; ordered supplies; worked with wedding coordinator and front desk to make sure that all guests had the best experience possible in this four star resort.

2005-2007 Vacation Palm Springs, Palm Springs, CA – Supervised cleaners and checked properties before and after guests arrived and departed for any issues that needed to be resolved.

2003-2004 Estate Manager/Butler, Pound Ridge, NY – Supervised one housekeeper, and all outside vendors, including gardeners, pool services, painters, roofers, carpenters, and caterers. In charge of food procurement, maintaining house to owner’s standards, and prepping for large numbers of guests. Prepared breakfast and lunch; answered telephones; pet care; car care and local driving.

1998-2003 House Manager/Butler, San Francisco, CA – Worked closely with the principal to insure smooth running of the house. I hired all staff and supervised them. Answered phones, arranged for all services and vendors, and supervised dissolution of the house contents when the principal returned to Germany.

1994-1998 UCSF Facilities Management, San Francisco, CA – Facilities Assistant II – Served as CPFM’s department liaison for the Campus Community and Campus Accounting; resolved recharge billing & accounting issues. Heavy telephone contact with clients/users and employees. Posted charges and credits to ledgers and client accounts via MS Access database; reconciled transaction reports, rectified errors for month- and year-end balance of accounts. Insured quality control for all recharge transactions (approximately $60,000,000 per month).

Previous work experience includes Sheraton-Boston Hotel in Housekeeping; and The Playboy Club Hotel in McAfee, New Jersey, in Housekeeping.

Contact this candidate