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Lizawati Binti Mehat

Doha, Qatar

Email: advdv5@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/lizawati-mehat Mobile: +974-****-****

Profile: - A trained hotel executive with 11 years’ experience in the service-oriented industries. Ability to motivate and create an efficient working environment. Proficient in lead converting qualified to maximize revenue opportunities and events planning logistic and budgeting. has been tasked to manage the planning and execution of all catering requirements for the delivery of FIFA World Cup Qatar 2022.

Core Competencies: -

~ Develop key accounts with lead generation, comprehensive client servicing, ability to handle multiple groups, catering and events, organization multitasking skills and strong interpersonal communication skills.

~ Develop events and project management skills, ownership, multitasking, accountability, prioritization and with timeline delivery management.

Computer Skills: -Proficient in Mac and Windows Operating system, including MS Office Package, and Hotel Systems

(Micros & Opera PMS & Sales Catering)

Work Experience

05/22 - 12/2022 – Aspire Katara Hospitality & Supreme committee by FIFA Q22 Doha, Qatar Assistant Catering Venue Manager – Host country for FIFA Q22.

• Coordination of leadership for 10 project team members and 300 staff

• Ensure sourcing and recruiting processes are align with timeline deliverable

~ Interview and selected the staff

~ Arrange and design the uniform from staff.

~ Ensure employees welfare benefits are given to staff member (Meal plan, accommodation, working hour and activities) straight followed.

~ Handle visa to all the staff members.

• Planning phase for the catering services delivery at the designated venues operation and develop, initiate, plan, deliver the project to fulfil the management and operational requirement.

~ Designed 10days level of service menus cycles for all group clients.

~ Assist procurement of the utensils ordering for glassware, crockery, general items, kitchen utensils etc.

~ Ensure familiarization with HACCP 3 principles and ensures to adhere to MOPH set standards for Food Safety across the venue during the event.

~ Develop venue layout such as the catering venue for Paid staff, volunteers, main restaurant, and concession venue accordingly the higher management.

~ Assist stakeholder to develop CPU layout in term of Interior Planner/ Designer for Kitchen Designing & Execution of projects. conceptual development and liaising with the stakeholders to managing and executing the design as per management expectation level.

~ Ensure the compliance of company policy and procedures on biosecurity, hygiene, quality, and compliance standards are always adhered to up to date.

• Assists the Catering Venue Manager to ensuring the stakeholder companies are up to the standards and ensure audits catering contract deliverables prior to the live feeding operations in manner way.

• Coordinates with all supporting departments that will assist the stakeholder companies complying Food Safety, Sustainability, Workers Welfare and Food Security guidelines.

• Ensures that during events, all deliveries at a venue are check the service readiness among caterer and caterer staff meets and agreed to the level of service.

• Provides data on daily catering report during events time and maintained in a timely are accurate manner to venue managers.

• Oversees and handles multiple sites of catering venues during the operation, requiring the ability to move between venues at speedy operations place.

• Audits, in accordance with set checklists, catering venues operation sites and reports to Management and ensure any variance to expected high level of service and Identify and promptly report any accidents or incidents, and hazards in the workplace.

• Monitor’s caterer’s at kitchen and service area compliance with food safety, health and safety regulations should noncompliance be identified, either take corrective actions as required or escalate the findings.

• Additionally, provided interdepartmental support at opening and closing ceremonies. 2

10/19 – 05/22 Marsa Malaz Kempinski – The Pearl Doha Doha, Qatar Group & Events Executive

• Review and analysis monthly results, forecasts and execute activities required to ensure increases and maximizes revenue expectations.

• Handle the lead negotiation contracts with client, assist their requirements and ensure guests satisfied and creating memories experiences with the service delivered.

• Planning group & events strategies, organize facilities logistic, site or venue preparations and motivate team to ensure smooth operations to achieve the target and satisfaction of each clients all events.

• Connecting with suppliers for any aspect to all group & events need.

• Ensure all events are compliance with all legal, health and safety regulation are strictly followed.

• Keep abreast of trend and developments in market such us season cultural festival and sport events in trends of consumer tastes and understanding the competitive market place and implement approaches to ensure the hotel stays ahead in the local market.

• Handling any group & events issues or complain handle promptly.

• Be proactive and reactive to manages and develop the group, conference and events to ensure career progression and effective succession planning within hotel and company.

• Engage with post event clients for future repeat upcoming events. 09/18 – 06/19 Rainbow Paradise Beach Resort Penang, Malaysia Sales & Marketing Coordinator

• Administer incoming and outgoing communications to client for upcoming functions or caller inquiries in a timely manner, consistent to property and brand standards.

• Assists Director of Sales & Marketing and sales personnel on follow ups of all groups by establishing trace dates, follow up on communications and proper filing of correspondences.

• Conduct weekly groups follow up meeting to ensure all relevant information and feedback is communicated to all concerned.

• Engaging with focal point contact and communicate to respond to all questions and requests.

• Support sales department on events coordination, site inspection and familiarization trips.

• Generating relevant reports, preparing proposals, sales kits, hotel presentations and coordinating with clients

& suppliers for events.

• Assist in prepare Sales-related documents throughout the sales process (e.g., proposals, contract banquet event order, Proforma invoice, group resume & any other related documents).

• Support sales team by providing sale data, market trend, forecasts, sales analyses, new product information.

• Generate group leads from government and corporate segments through internet prospecting, networking events and telemarketing.

• Conduct professional and thorough site inspections for maximize lead conversion.

• Update banquet forecast on weekly basis and updated each 3-month banquet forecast.

• Establishes strong relationships with clients.

• Ensure all document produced by sales department including BEO’s, Agreements, rooming lists are completed and accurately updated in the system at all times. 12/14 – 07/18 Lone Pine Resort Penang, Malaysia

Duty Manager

• Directed overall activities of the front office department and staff to ensure smooth operations.

• Managed hotel room inventory on a daily basis in collaboration with the reservations department.

• Trained employees in front office operations including cash handling, credit policies and procedures, customer service, switchboard, record keeping and SOP’s.

• Engage guests in conversation and provided general assistance as requested.

• Ensure complaints guest are handled promptly and ensure the guests is satisfied with the service recovery if required.

• Meet and greet VIP Guests and all loyal repeating guests upon arrival.

• Monitor guest satisfaction report, brainstorm and implement actions to improve results.

• Handle any management issues or emergencies that arise, record them and remediate as required.

• Ensure night shift operation are smoothly managed and prepare night audit tasks error free. 12/13 – 08/14 One & One The Palm Hotel, Dubai Dubai, UAE Front Office Assistant

• Assisting the front desk team with daily arrivals, departure procedures and answer external and internal telephone calls with a Leading Quality Assurance (LQA) stander. 3

• Monitoring the switchboard team’s performance helping with training and development for new team members.

• Consistently offer professional, friendly, engaging service and excellent customer skills with guest.

• Ensure inter-departmental communication and cooperation in guest satisfaction.

• Assist guests regarding hotel facilities in an informative and follow department policies, procedures and service standards. Reporting to management and performing administrative duties.

• Anticipating and addressing guests’ needs, and resolving their problems and complaints to guest recovery.

• Acknowledge of current hotel happening and upcoming events. 06/11 – 09/13 Thinkey Events Communications Ltd Shanghai, China Sales & Events Executive

• Participated in weekly team meetings on performance reviews and market strategies revenue.

• Responsible for team members in planning of promotional events.

• Responsible to act as a sales specialist for events and catering.

• Assisting the Sales Director in meeting different culture and mostly Foreigner based company.

• Participated in preparation on portfolio proposal & contract for new clients.

• Analysed market trends, identified opportunities for new clients, building strong customer database and event management.

• Assist sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and exceed expectations of the clients.

• Assisting the Sales Director in preparing weekly and monthly performance report of the sales team.

• Oversee and responsible on venue design & layout and set-up for all event on & off site preparation. 02/10 – 01/11 Swissotel The Stamford Hotel Singapore Guest Relations Assistant

• Daily task include meet and greet guests, room assignment and handle inquiries.

• Kept records of room availability and guests’ accounts.

• Computed bills, collected payments, and made change for guests.

• Performed simple bookkeeping activities, such as balancing cash accounts.

• Issued room keys and escorted instructions to Concierge services.

• Reviewed accounts and charges with guests during the checkout process.

• Posted charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

• Prepare daily welcome letters, VIP’s arrival report and ensure all special requests are executed.

• Transmitted and received messages, using telephones or telephone switchboards.

• Contacted housekeeping or maintenance staff when guests report problems.

• Solely managing crew stay for Qantas Airline, British Airways and Etihad Airways.

• Preparation schedule of ETA (estimated time of arrival, ETD (estimated time of departure) and wake up call for the crew. Report flight delay.

Education

University College of Hospitality Management and Culinary Arts Barcelona, Spain Master’s in Hospitality Management 2022 present

(Concentration on Events planning, F&B and Restaurant Management) Jiao tong University Shanghai, China

Upper Intermediate Level of Chinese language of business Certification 05/12 Boston Business College Singapore

Diploma Hotel and Casino Management 12/09

BMC International College Singapore

English for Business certificate 12/07

University Sains Malaysia Penang, Malaysia

Computer MS Office and administration certification Trainings

~ Events planning and events operations ~ Project timeline deliverable skills

~ Sales Personal & negotiation training ~ Finance department Training

~ Revenue Presentation training ~ IT Skills

~ Communication Skills ~ Logistic training

~ Leadership training ~ IDEAS

Reference available on request

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