Actively seeking full-time employment
Resume:
Jennifer Thompson
Mesquite, TX *****
********@*****.***
Work Experience
Dispatcher/Customer Service
Expert Dispatch Management & Consultants - Dallas, TX January 2021 to Present
• Dispatched 53' van, refer, car haulers and hotshots
• Owner operators
• Insurance compliance
• Loads throughout 48 states
• Power only
• Factoring
• Worked with new MCs and older as well
• Daily driver checks and broker calls
Customer Service Supervisor
Convergys - Longview, TX
October 2017 to December 2020
• Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details and care of merchandise.
• Provided an elevated customer experience to generate a loyal clientèle.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
• Managed high call volume with tact and professionalism.
• Managed call center from initial start-up to full operational status.
• Effective liaison between customers and internal departments.
• Trained staff on operating procedures and company services.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Cross-trained and backed up other customer service managers. Customer Service Representative
Advance Call Center Technologies - San Luis, AZ
October 2012 to September 2017
• Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details and care of merchandise.
• Provided an elevated customer experience to generate a loyal clientèle.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
• Managed high call volume with tact and professionalism.
• Managed call center from initial start-up to full operational status.
• Effective liaison between customers and internal departments.
• Trained staff on operating procedures and company services.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Cross-trained and backed up other customer service managers. Account Manager
Safety Services Company - Yuma, AZ
November 2011 to September 2012
• Maintained ISNetworld® for business owners.
• Kept in daily contact with business owners
• Daily use of Microsoft Word & Excel
• General offices duties and machines
• Handled customer complaints and inquires about their ISN® account.
• Contacted insurance agents daily
• Also maintained BROWZ, PEC Premier, Casuals & Comply works accounts as well.
• Maintained Canadian customers along with the U.S.
• Collection of all payments past due from business owners Material Analyst
General Motors - Yuma, AZ
June 2010 to October 2011
• Purchase of all materials going in and out of the facility.
• Extensive data input daily.
• Microsoft word, excel, and office used on a regular basis.
• Customer service
• Was given a GM corp. credit card which I had to do monthly expense reports for every purchase.
• Also purchased hazardous materials.
Dispatcher
Multi Tech Transportation - Yuma, AZ
December 2005 to May 2010
Multi Tech Transportation
Yuma, AZ
• Dispatched refrigerated and cattle trucks throughout Arizona and California.
• Inventory on all truck equipment, golf cart parts, and batteries for the shop.
• Cash handling daily as well as deposits.
• Accounts receivable.
• Billing using Peachtree
• Collections on all accounts over 30 days.
• Extensive use in Microsoft word, excel, and office.
• Scheduled daily appointments with customers.
• General office duties
• Gathered, logged and monitored all shipping data.
• Reviewed and analyzed data from companies in non-competing industries to amass strategic insight.
• Assigned shipments to carriers in the centralized database.
• Supervised the work of 20 transportation personnel.
• Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
• Translated business needs and priorities into actionable logistics strategies.
• Took corrective action in the case of accidents and delays to minimize extra expenses.
• Managed shipment schedules to maximize productivity and cut costs.
• Determined the most cost-effective procedures and routes for shipments.
• Prioritized order security, accuracy and on-time pickup and delivery.
• Updated the database with changes in carrier status.
• Minimized damage and repair costs through careful management and preventative maintenance.
• E-mailed suppliers, carriers and customers with shipping updates.
• Received all imported goods and checked product condition and count. Administrative Assistant
Hansberger Refrigeration - Yuma, AZ
June 2005 to November 2005
• Data entry
• General office duties
• Dispatched servicemen to various locations throughout Yuma, AZ to assist customers in there refrigeration needs.
Customer Service Representative
Spherion/APS - Yuma, AZ
May 2004 to June 2005
*Billing assistance for Arizona Public Service
• Assisted customers with electric service
• Process requests for disconnects and new connects for new and established customers.
• Relayed customer complaints and recommendations to higher chain of command.
• Also handled new construction builds and power outages throughout the state of Arizona. Education
High School Diploma
Sabine High School - Liberty City, TX
2003
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