Karen Cole

** ******* ***** ****

Pembroke, GA **321

802-***-****

Karen Cole

** ******* ***** ****

Pembroke, GA 31321

802-***-****

Objective: To obtain a position that will allow me to gain further experience. Highlights of Qualifications:

● Excellent communication skills.

● Responsible, dependable, punctual and take pride in my work.

● Responsible individual with the ability to handle difficult decisions to defuse conflict and resolve disputes.

● Able to work and problem solve with a team to bring together possible solutions.

● Multi-task, handle several responsibilities, and still concentrate on details.

● Quickly build rapport with customer and have the unique ability to recall names and faces of people and remember personal details from previous conversations. Professional Experience:

12/1989 – Present – HBH Holdings LLC. – Office Manager/Plant Supervisor/Dispatcher – Savannah, Georgia. (Business is closing)

Supervised daily operations of over 25 + staff members.

Solved corporate conflicts with professionalism and a proactive approach to ensure customer satisfaction and encourage repeat business.

Lead bi-weekly meetings to improve overall communication, teamwork, and collaboration between internal departments.

Weekly payroll, EDS entry (invoicing and credits)

Developed and implemented process improvements, updated policies and procedures by department.

Managed overall warehouse for productivity in the shipping and receiving departments.

Oversee and balanced monthly raw and processed wood inventory for multiple lumber companies.

Controlled the import and export of raw and processed materials through the Port of Savannah.

Delivered exceptional customer service to ensure all customer needs are met. 7/1984 - 12/1989 Burton Snowboard – Customer Service Supervisor

● Supervised 6 employees for mail order service.

● Managed high-volume mailings of catalogs.

● Supervised order entry.

● Supervised Warranty department.

● Supervised receiving of damaged products

● Evaluated products to be replaced or repaired

● Answering customer calls, letters and other correspondence appropriately.

● Positive, flexible and ability to handle with care and concern.

●

Education:

1982 Graduate Arlington Memorial High School - General Studies. References:

Edward Hawley 802-***-****

HBH Holdings LLC

Owner

Stevie Kirby - 912-***-****

General Manager

Hirequest

PJ Meermeier – 503-***-****

Salesman – Bitterroot Valley Forest Products/ HBH Holdings LLC Craig Lampani - 616-***-****

President and Chief Executive officer

HBH Holdings LLC.

Randolph paint

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