DEEPTHI VEERISETTY

advdsv@r.postjobfree.com

+1-980-***-****

PROFESSIONAL SUMMARY:

Around 6 years of IT experience in all the phases of SDLC (Analysis, Design, Development, Administration, Implementation, and Support) in various software Applications using Salesforce (CRM).

Experience with Salesforce.com CRM technology as an Admin & Developer.

Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, and lookup relationships.

Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.

Experienced in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.

Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.

Execution knowledge of custom formula fields, pick lists, field dependencies, validation rules, workflows, and approval processes for outbound API messages, field updates, assignments, and Email notifications according to application requirements.

Experience with Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Change Sets and Apex Web Services.

Involved in migrating salesforce instance from classic to lightning experience from scratch.

Extensive experience in application design, customization, development, support on Salesforce.com platform and web-based application using Apex.

Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster.

Experience in Salesforce Lightning framework and components.

Developed Lightning apps and components to be more interactive to end users.

Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.

Worked on Lightning Web Components to build single page web applications and created reusable Salesforce Lightning Web Components with scratch orgs.

Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

Working experience in Agile and Waterfall methodologies.

Experience working with Onsite and Offshore model and while working in that project ensured proper work assignment and review.

Experience in Aura framework, Aura Components and Salesforce Lightning Design System (SLDS).

Excellent communication skills, ability to communicate effectively with executive and management team, having strong analytical, problem-solving skills.

CERTIFICATIONS:

Salesforce Certified Administrator

Salesforce Certified Platform Developer 1

TECHNICAL SKILLS:

CRM Tools :

Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud

Salesforce Technologies :

Apex, SOQL, SOSL, Visual Force, Triggers, Lightning, LWC

Programming Languages :

Apex, CSS, HTML, Java, JavaScript, C, C++

Data Migration Tools :

Apex Data Loader

Operating systems :

Windows, macOS

PROFESSIONAL EXPERIENCE:

Client: ATOS, Seattle Aug 2021 to Present

Role: Salesforce Admin/ Developer

Responsibilities:

Developed modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

Used refined global search in Lightning by developing Apex classes and Controllers.

Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers

Developed APEX Classes, and APEX Triggers for various functional needs in the application.

Developed Visual Force pages to render data as PDF.

Developed Aura components using Aura framework, Controllers and added as Quick actions to the custom objects in the application.

Developed multiple custom Aura components to display knowledge articles from Salesforce database/knowledge repository using Lightning Aura framework.

Created Reusable Lightning web components and included them in Aura components to add extra functionality to the application and for faster response.

Created multiple Lightning web components and used LWC decorators like @api,@track and @wire to add extra functionality to the application.

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.

Involved in creating a gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.

Implemented Record-Level and Field-Level security and configured their sharing settings.

Developed and customizing salesforce.com application based on user needs. Developed field & page layout customization for the standard objects like Account, contact, Leads.

Maintained and gave permissions to communication templates based on Profiles. Performed Data Analysis and migrated data from the SQL Server database to salesforce.

Knowledge of support tickets, various stages of resolution and ticketing system like Salesforce, ServiceNow etc.

Interact with the clients to understand the issue or service tasks.

Provide solution to the problems based on product knowledge and client’s installation.

Update the ticketing system as appropriate – Salesforce.

Involved in Accounts Merging, maintaining Public Groups. Created Reports and Dashboards as per the customer requirements. Worked on Record Types, Validation Rules, Triggers, and Page Layouts.

Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.

Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.

Prepared and negotiated vendor contracts, securing essential industry alliances.

Headed discussions to distill organizational needs and operational roadblocks, complex business analysis to analyze and scope new opportunities.

Worked on data migration from databases to SFDC using Data Loader. Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.

Environment: Lightning Experience, Security, Data Loader, Workflows, Process builders, Visual flows, Approval Process, Reports, Dashboards, Custom-Objects, SOQL, SOSL, Integration, Force.com Platform

(Sandbox and production), Service Now, Microsoft Teams, Online Meeting Management.

Client: RH, CA Feb 2020 to Jul 2021

Role: Salesforce Admin

Responsibilities:

Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Performed Salesforce.com configuration and Force.com custom development using Salesforce objects and entities like Page Layouts, Standard and Custom Objects, Approval Processes/Workflows, Apex and Visual Force code, etc.

Developed a force.com grants management application to track information using Apex controllers, Visualforce, and custom objects

Configured Profiles and Administrative permissions to grant/deny users access to platform features. Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company.

Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation, and formula fields to the custom objects.

Customized Marketing application to create a web to lead forms, Campaign to lead forms, assigning tasks, and managing workflows.

Created and used Email templates in HTML and Visual force.

Used Visual Workflow to automate business processes by building flows and distributing them to right users through automated outbound messages and emails etc.

Involved in preparing Business Requirement Document and Functional Requirement Document.

Redesigned through customization and applications within salesforce.com, including the implementation of Solutions and Leads Training of salesforce.com globally for the Sales and Marketing Teams.

Designed of a standardized Sales Process to be used by all team members in each service line and division based on Sales and Marketing preference and requirements. Create reports and dashboards for each geography within service lines based on necessary analytics

Environment: Data loader and Data management, Workflow rules and Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules, Microsoft Teams, Project Management

Client: Spartan Solutions Limited Jan 2017 to Feb 2020

Role: Salesforce Admin/ Developer

Responsibilities:

Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.

Made use of a Lightning framework to build UI and used events to communicate data between components.

Embedded Aura components in visual force page by using new lightning out features to add extra functionality, look and feel of the application according to the client requirement.

Developed Salesforce Lightning Applications using Lightning Web Components, Controllers and used custom CSS in the components.

Worked on Lightning web component framework for importing Apex methods using component’s JS code and invokes it through the wire service.

Developed applications visually using custom-built Lightning Components.

Written Apex Classes, Custom & Extension Controllers and Apex Triggers in the application for various Business/functional requirements.

Apex classes for functionality like displaying images and text on rich text area field and simultaneously updating them on related objects based on the conditions and data load image and text on objects.

Create a new object with multiple page layouts and record types.

Create Salesforce Process Builders to create, schedule, open, close and advance tasks based on business requirements.

Create task views, reports, and dashboards for staff and management. Create Sales processes to automate Leads to Contacts, Accounts, and Opportunities and approval flow to further automate their sales process.

Create reports using Conga Composure and implement DocuSign to further automate all the client's sales processes.

Manage internal sales database for eCommerce solution company Set up workflows, rules, and customized layouts to preserve data integrity and improve business efficiency.

Authored and designed a wiki documentation site with engaging, help-related materials for database users Lead configuration, testing, training and support of new applications and tools to ensure user acceptance and adoption.

Oversee day to day operations for 40+users. Create training materials and schedules. Gather project requirements and implementation Data management and de-duplication Analytics, reporting and dashboard creation Field, page layout and UI management

Environment: SalesForce.com CRM Application Platform, Apex Language, Custom Objects, Service

Cloud, Tabs, Page Layouts, Workflows, Approval Processes, Email, Dashboards, Reports.

EDUCATION:

Bachelors in Computer Science Engineering from JNTUK.

Master of Computer Science from UMKC.

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