EXPERIENCE

Rev-A-Shelf – Louisville, KY

Health & Safety Training Coordinator 2020 – 2023

Responsible for all health and safety training between two facilities.

Customer Service Representative 2018 - 2020

Responsible for handling customer’s issues and accounts, which include:

Taking orders and processing purchase orders, ensuring accuracy of order input and sending sales acknowledgements

Handling telephone calls from consumers and accounts by answering their questions/issue

Processing paperwork for product to be returned to company, sending out replacement parts and samples, and ensuring credit requests sent to Accounting for processing.

Assist with training of new CSR’s as required.

Randstad – Louisville, KY Temporary Recruiter 2017 & 2018

Temporary Recruiter

As a Recruiter on a short-term assignment, responsibilities included:

Fingerprinting, tracking and conducting orientations for new employees.

Using company’s systems for setting up, hiring and maintaining electronic files for new employees.

Reconciling employees’ hours with billing report on a daily basis to ensure correct reporting to client.

Vera Bradley – Shelbyville, KY 2014 – 2016

Assistant Store Manager

Responsible for the operation of the Vera Bradley outlet store that included:

●Interviewing, training and supervising employees during shift.

●Supervising the sales floors, running special events and monitoring sales on an hourly basis.

●Administrative functions such as scheduling, processing shipments, inventory adjustments, and other managerial functions as required.

Belflex Staffing Network – Louisville, KY Team Leader 2013 - 2014

Team Leader

Responsible for office operation and recruiting of temporary employees for national client, which included:

●Interviewing, testing and conducting tours and job previews for temporary employees.

●Ensuring that vacancies are filled with qualified employees in a timely manner.

●Meeting with client on a weekly basis to review outstanding billing, terminations and other issues.

●Maintaining records and payroll for all temporary employees and office staff.

Army & Air Force Exchange Service – Fort Riley, KS 2008 – 2013

Human Resources Manager II

Carrying out the Human Resources Generalist functions for 475 employees at two Kansas exchanges which included:

●Developing, coordinating and implementing staffing of new and current facilities.

●Advising, preparing and processing disciplinary actions, EEOs and unemployment claims.

●Managing Worker’s Compensation injuries and AETNA Managed Disability Program to reduce costs.

●Training employees and management on benefits, policies and procedures.

●Ensuring compliance with the American Federation of Government Employees’ Union contract.

●Working in both retail and food operations to better understand the operations and needs of the facilities.

●Implementing program to standardized Human Resources functions between the Kansas H.R. Exchanges.

●Learning Facilitator - Administered, organized and conducted training in conjunction with employee and management/leadership development, on-the-job training, and new hire orientation. Also analyzed and reported effectiveness of educational programs to regional and exchange level management.

●Riley Furniture Store Shift Manager - Planned, managed and directed retail store operations dealing with merchandising, selling, stocking, promoting, and reordering of goods.

Soteria Imaging Services LLC – Louisville, KY 2007 – 2008

Executive Administrative Assistant / Temporary HR Manager

●Handled administrative functions for two vice presidents, including tracking sales on a daily basis.

●Managed Human Resources responsibilities for the company.

Blue Cross and Blue Shield – Louisville, KY 2002- 2006

Administrative Assistant

Supported Vice President & Director of Group Sales in all aspects of office management for a team of 50 sales professionals which included:

●Accountable for payroll, commissions, short-term and long-term disability, Worker’s Compensation, annual evaluations, pay increases and bonuses.

●Collaborated with key areas throughout the company to ensure communication of business related information including annual budgets, accruals and reports.

●Presented and implemented of initiatives, which resulted in a consolidation of sales office support services and a cost reduction in office supplies, equipment and giveaway items.

●Addressed legal requirements for the industry by developing a system for tracking inventory that met the newly established standards; collaborated on annual budgets, accruals and reports.

●Served as a project coordinator during planning, space build-out and moving of employees to new facility.

Erie Ceramic Arts Company – Erie, PA 1992 - 2002

Human Resources Manager

As the Human Resources Generalist for 150 employees at two non-union manufacturing plants, other responsibilities included:

●Implementation of timekeeping system that reduced payroll processing time from 2 days to 4 hours/week.

●Partnered with managers to review current & future scheduling requirements that resulted in labor costs being reduced by 40%.

●Negotiated medical, life insurance and Worker’s Compensation benefits for company.

●Chaired Medical/Dental Task Force that educated and obtained employee suggestions regarding type, utilization and cost of benefits options for company.

●Developed, trained, and implemented of “return to work” programs for Workers’ Compensation cases that resulted in a 50% reduction in premiums.

●Teamed with managers on revising employee evaluation process, and developed a system to increase on-time employee evaluations from 10% to 95%.

●Coordinated the transfer of benefits within a 60 day window due to sale of subsidiary company; involved in company’s ISO certification and strategic planning.

EDUCATION

University of Phoenix, Louisville, KY

Major: B.S. in Business Management (2006)

Certified Professional in Human Resources (PHR), Human Resources Certification Institute, Alexandria, VA

Certified in Employee Benefits, International Foundation of Employee Benefit Plans

Life, Accident and Health Licenses in Kentucky and Indiana

AFFLIATIONS

Member of Society of Human Resources Management Associate and Human Resources Management Association of Northwest Pennsylvania – Chairperson of Diversity Committee

Notary Public in States of California and Pennsylvania

OTHER SKILLS

Microsoft Office (Word, Outlook, Excel, PowerPoint, Access) Epicor

ADP payroll and Human Resources systems OSHA-300 Training

Kronus timekeeping/payroll systems Extensive knowledge of running an office

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