Service Representative Data Entry
Resume:
Beth Austin
Weymouth, MA *****
advdsf@r.postjobfree.com
Exceptional communication skills and organizational both written and verbal strong ability to effectively multi-task in fast paced office environment to meet goals in a timely manner work well independently or in a remote environment
Ability to navigate Alars, Atlas, Five 9, Microsoft, Excel, Data Entry, Zen Desk, Athena Perform research and analysis problem resolution
Authorized to work in the US for any employer
Work Experience
Patient Navigator
Aptihealth (Professional Concierge Service) Mental Health Work from Home - Weymouth, MA September 2022 to December 2022
• Answer large call volume and voicemails
• Solve medication tickets with pharmacy
• Close work contact with providers, nurses and triage team
• Navigate crisis calls to on-call provider
• Daily front desk responsibilities
• Verify insurance
Customer Service Representative
Manet Community Health Center - Quincy, MA
January 2020 to June 2022
• Schedule Patients Appointments with primary physician, fax and scan documents, check for active insurance.
• Answer large volume calls over 75 daily
• Check task basket frequently and forward to proper department, answer voicemails
• Ensuring all patients comply with Covid mandate, distribute mail, take through messages and comply with HIPPA
• Billing insurance for MVA compensation and process referrals for hospitals. Customer Service Representative II
Mass Dot RMV- Contact Center Quincy MA
January 2008 to January 2020
• Process Driver’s license/ID, registrations, reinstatements, citations and title speed-ups, book road tests, update customer records
• Adhere to all RMV and departmental policies and procedures.
• Trainer to New Hires, Agent Help Line through double-jack coaching.
• Expert knowledge of licensing systems, licensing policies, Real ID requirements,
• SAVE processes.
• Worked processing mail and registration renewal during the Mail-In Registration and logged CDL Self- Certification for Driver’s Licensing Department.
• Assist the Driver License Department by taking incoming customer calls and
• Service Center calls because of the Federal Mandate.
• Pulling Pointers, Surrendering licenses, Process notification out of state drivers.
• Also reviewing out of state documents to comply with public safety.
• Knowledge of insurance policies, procedures, forms and deadlines. Ward Clerk Medical Surgical Unit
VA Brockton & West Roxbury
April 1994 to November 2000
• Admission and discharging patient’s
• Schedule patients for lab, radiology and physical therapy.
• Working closely with medical staff and families.
• Updating patients medical records and daily office duties. Education
Diploma in Accounting and Data Enrty
Syracuse Business and Accounting Institute
Diploma in Medical Office Assistant
Central City Business Institute
High school diploma
Vernon-Verona-Sherrill Central School - Verona, NY Skills
• Exceptional communication skills, both written and verbal with customers (10+ years)
• Strong ability to effectively multi-task in fast paced office environment to meet goals in a timely manner.
• Perform research and analysis problem resolution
• Documentation review
• Medical terminology
• Live chat
• Typing
• Phone triage
• Medical office experience
• Medical Scheduling
• Medical Billing
• HIPAA
• Workers' Compensation
• Insurance Verification
• Medical Records
• Hospital Experience
• Accounting
• Patient Care
• Leadership
• Customer support
• Communication skills
• Computer skills
• Customer service
• Microsoft Excel
• Organizational skills
• Writing skills
• Computer literacy
• Phone etiquette
• Data entry
• English
• Behavioral health
• Pediatrics
Certifications and Licenses
Certified Medical Assistant
Additional Information
Union Steward for Registry of Motor Vehicles Call Center
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