DEBBIE

WILLIAMS

advdrq@r.postjobfree.com

225-***-****

Prairieville, LA 70769

Dynamic Key Account Manager with 5+ years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.

PROFESSIONAL SUMMARY

Massad Olinde Benefits Consulting, LLC - Key Account Manager

Baton Rouge, LA • 05/2016 - Current

WorkBox, LLC - Dispatch Manager

WORK HISTORY

Ensured delivery of high quality customer support and acted as a liaison between top tier clients and Human Resource Management.

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• Analyzed, negotiate and prepare carrier renewals Managed, organize and help conduct group enrollment meetings

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• Researched and resolve all client issues

• Ensured high levels of Customer Service to all accounts Set up Cobra Coverage, coordinate with third party administrators and payroll regarding renewal rates and any billing discrepancies on group's invoices.

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Processed all new hire and termination forms for

employees, ensure that all newly eligible employee complete new hire forms. Provide ID cards if needed and answer any enrollment or benefit questions for group leaders and members

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Prepared proposals for new and renewal accounts,

Prepare marketing and preparation of market summary presentations-including census data

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Educated client and enrollees about their group benefit plans, coverage, copays, coinsurance and/or deductibles

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• Managed over 30 group accounts

SKILLS

Multitasking and Time

Management

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Multi-Line Telephone

Systems

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• Strong Organizational Skills

• Problem Solving

• Customer Service

• Fast Learner

• Sales and marketing

• Business administration

• Customer Relations

• Professional communication

• Administrative tasks

Customer database

management

•

Baton Rouge Community

College

Baton Rouge • Expected in

05/2023

Associate of Science:

Business Administration

Donaldson Educational

EDUCATION

Services

Baton Rouge, LA • 04/2018

Independent Sales Agent:

Life, Health & Accident

LSU Online

Baton Rouge • 02/2014

Medical Coding And Billing

Specialist : Medical Coding

And Billing

Southern University

Baton Rouge • 1991

Associate of Science: Liberal

Arts And General Studies

Port Allen, LA • 02/2011 - 05/2016

Blue Cross Blue Shield Of Louisiana - Customer Service Representative

Baton Rouge, Louisiana • 11/1999 - 02/2011

Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision,

values and culture.

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Conferred with customers to address questions, problems and requests for service or equipment to allocate

dispatch coverage during peak service times and during employee shortages.

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Prepared budget reports and identified resource and labor needs for forecasted workloads.

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Recruited, interviewed and selected employees in

compliance with hiring practices and minimum standards of qualification and recommended personnel for

promotion, demotion or reclassification to meet staffing requirements.

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Drove sales by delivering expert customer service

support for escalated, ongoing or specialized issues.

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Responded to daily caller requests with information about assistance and timeframes for escalated issues.

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Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

•

Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision,

values and culture

•

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

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Provided primary customer support to internal and

external customers

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Recommended products to customers, thoroughly

explaining details

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Leveraged my sales expertise to promote products and capitalized on upsell opportunities

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Collected customer feedback and made process changes to exceed customer satisfaction goals

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• Answered customer telephone calls promptly to avoid Remington College - Part Time Medical Billing Instructor Baton Rouge, Louisiana • 01/2004 - 02/2008

on-hold wait times

Consulted with outside parties to resolve discrepancies and create expert solutions

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Answered constant flow of customer calls with minimal wait times

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Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increased customer satisfaction

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Kept updated with developments in subject area

curriculum, technical and career trends and teaching resources and methods.

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Met training needs with well-organized, factual programs based on contemporary requirements.

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Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.

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Advised students on course selection, career decisions and other academic and vocational concerns.

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Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.

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Identified program successes and failures based on student assessments and course reviews.

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Engaged students in academic and practical

conversations that elicited critical thinking, creativity, collaboration and communication.

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