Post Job Free

Resume

Sign in

Customer Service Relations Representative

Location:
Guadalajara, Jalisco, Mexico
Posted:
February 16, 2023

Contact this candidate

Resume:

Psic. Gricelda Haro

Celular 333-***-**** / Casa *3 3663 8831

advdri@r.postjobfree.com

** *****

RESUME

Management of Human Capital processes and Organizational Development with 20 years of experience at management level in global and multicultural industrial, service and commercial companies * Change management, organizational culture, integration of organizational and compensation structures, development of talent, alignment of individual objectives to institutional ones. * Internal and environmental analysis, organizational diagnosis, generation and implementation of policies and procedures complying with corporate guidelines and labor laws * Solution to labor conflicts. * Planning and execution of training and training programs at executive and managerial levels * Relationship and negotiation with unions; labor issues; collective contracts, regulatory requirements, occupational health and safety, process optimization and job satisfaction.

Professional experience

Divemex – Farming / Head Count 7,500 employees July 2016 - Present

Direct Boss, Jorge Beckmann, CEO

Organizational Development & Human Capital Sr Manager

• Work with leaders in the integration of projects to promote actions that drive the operations.

• Advise on the definition of the organizational structure

• Assess the training and development needs of the staff to improve the performance of the collaborators.

• Manage the compensation program

• Development and implementation of procedures and guidelines for talent management and human capital strategy (Recruitment and selection, training, compensation, DO, RS and DS, structures, relations with employees, information systems, ED, work environment, communication, services etc.)

• Responsible for ensuring ethics and social responsibility certifications

• Analysis of the needs of the communities where we operate, as well as actions that improve the quality of life of vulnerable groups inside and outside the company.

Adizes Internal Integrator

Direct and coordinate the ADIZES Change Management and Organizational Transformation model that seeks "Trust and Mutual Respect"

• Organizational Diagnosis (Integration of Syndags)

• Action plans to correct areas of opportunity (Integration of POC's)

• Integration of work teams, promotion of efficient communication and unification of criteria (Integration of Synerteams)

Performance Coach

Development of Skills and Competencies for Leaders through individual and group coaching sessions.

• Accompany employees to reach their potential and develop their skills.

• Goal Setting and action plans developing.

• Measure performance and monitor progress vs established goals

Litografía D’ Ortega – Folding Packaging/ HC 350 employees Junio 2013 – Mayo 2016

Direct Boss, Ricardo Delgado, CEO 33 1411 3055 / 3688 0027

Human Capital & Organizational Development Sr. Manager

Reason for separation - Restructure (finance situation of the company)

Responsible for Human Capital and DO processes. Internal analysis, environment (benchmarking), Balance Score Card, Compensation and Benefits, Training, Recruitment, Labor Relations, Organizational Communication, Payroll, Personnel Administration, Services and Occupational Health and Safety.

CPIM Group – Recruitment services and personnel administration / HC 25 employees Octubre 2012 – Mayo 2013

Direct Boss, Derek Grills, CEO, 045 555-***-****

Account Manager (outsourcing to: LDO / Continental / Panduit)

Reason for separation– professional development

Responsible for providing advice and administration of HR and DO processes to client companies, such as: Analysis, diagnosis, and proposals for organizational and salary restructuring, review, adaptation and alignment of processes, policies. In addition, the administration of the Compensation, Benefits, Training, Recruitment, Communication and Payroll processes.

Tequila Patrón - Production and Export of Distilled Agave Beverages / HC 1,700 employees Marzo, 2008 – Jun, 2012

Direct Boss, Ajendra Singh, CEO, 229-***-****, 310-***-****, 818-***-****/ Carlos Berni, CFO, 333-***-****

Human Resources Director

Reason for separation – Restructure

Responsible for Human Resources and Organizational Development processes

Main achievements

• Internal analysis and diagnosis to implement HR and DO processes

• Organizational and salary restructuring, in addition to processes in the human resources area.

• Creation of organizational communication processes, human development and compensation and benefits.

• Compliance with ethics certifications, social responsibility

Tutto Pelle - HC 600 employees Sept, 2006 - Feb, 2008

Direct Boss, Arie Zarkin, CEO

Human Capital Manager

Reason for separation – Professional Development

Responsible for Human Capital Management processes

Main achievements

• Internal analysis and diagnosis to implement HR processes

• Design of training processes and Occupational Health

• Implementation of 5's (approx 500 employees)

Mxes - HC 450 employees Sept, 2005 – Agosto, 2006

Direct Boss LCP. Adriana Rodriguez, CFO 331-***-****

Human Capital Manager

Reason for separation – Company Close

Responsible for the processes of Administration and development of Human Capital

Main achievements

• Improve turnover rate by streamlining the recruitment and training process.

Betterware de México - HC 3,000 employees Jun, 2001 – Marzo 2005

Direct Boss, Lic. Luis Campos, CEO, 3836 0500

Human Resources Manager

Reason for separation – Restructure

Responsible for Human Capital Management and Development processes such as payroll, recruitment and selection, training, occupational health and safety, labor relations, events and staff services.

Motorola - HC 4,000 employees Nov, 1998 – Abr, 2001

Direct Boss, Ing. Selma De Dios, Operations Manager.

Empleoyee Relations Representative

Reason for separation – Company Close

Responsible for the care and advice to staff on issues related to payroll, training, union, benefits and services.

Coordination of processes: Training, Recruitment and Communication, fulfilling the coordination and attention to a staff of approximately 600 employees

SOFTWARE

Office, NOI, Nomipaq, Giro, Outlook, Peoplesoft, Visio, Kepler, SAP (modulo RRHH), Siccod, Adam, Smart Search, GS Control, People-cloud, HR Corporate, Mind Manager, Bitrix24

EDUCATION

High School No. 2, UDG 1990 - 1993

Lic. en Psicología, Organizational, UVM Guadalajara, Campus Sur, 2010 – 2014 Bachelor's Degree, Ceneval

LANGUAGES

English – Native - Berlitz Bussines – Basic 12 levels PROULEX

Certifications and Diplomas Courses and Workshops

International Certification in Neurolinguistic Programming – CMPNL Compensations and benefits – Productivity Systems

Certification in Hypnosis applied to Psychotherapy – CMPNL Compensation analysis – Hay Group

Certification in NLP and Health - CMPNL Job Evaluation - Productivity Systems

Phase II Certification Adizes / SynerTeams Methodology – ADIZES Institute Life and Career Plan – Business Promotion

Diploma Phase I & III Adizes Methodology / SynDags & POC's Identification and Conflict Resolution – Sccap

Certification in Life Coaching – FMC Appreciative Inquiry – Dr. Mohanad A.H. Al Madi

Diploma in Executive Coaching – ITESO Labor Relations – Arioac

Organizational Development Diploma – ITESO High Performance Teams – College of Leaders

Diploma in Management Skills – TEC Team Building - Colegio de Lideres

Diploma in Management Skills - ITESO Quality in customer service - Colegio de Lideres

Diploma in Personnel Administration – ITESO PNL and Negotiation – IEE

Diploma in Leadership – Atticus Interview Techniques – Arioac

Diploma in Criminology UVM Communication and Negotiation – Atticus

Diploma in Sexuality UVM Time Management – Motorola

Diploma in Brief and Group Therapy UVM Organizational Culture – MxEs

Diploma in Assertive Communication with NLP - CMPNL Microsoft Outlook - Motorola

Emergency Response Brigade Conflict Management – Atticus

Internal Civil Protection Program Executive image – Ceci Chalita

First Aid Team Building – Atticus

Evacuation Organizational Culture – Atticus

Search and Rescue What Smart Couples Do – Adriana Corona

Firefighting Service Customer Service – Motorola



Contact this candidate