Service Worker Mail Clerk
Resume:
Richetta Singletary
Rock Hill, SC. 29730
******************@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 20 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures
Ability to accurately take messages and deliver them promptly
Ability to operate various copier/collate machines
Ability to train customer service employees.
Ability to perform switchboard operator duties
Excellent filing and organizational skills
EMPLOYMENT
1/2019-10/2022 National Optometric Association, Charlotte, NC
Customer Service Administrative Assistant
Assist the Administrative Director with managing all daily office operations and overseeing office operating procedures
Answer phones/emails, process mail, handle customers and supporter inquiries and concerns daily.
Supervise office personnel’s daily responsibilities and projects
Maintain confidential documents and equipment as well as all administrative passwords and logins
Accurately Maintain Yearly Records
Maintain Confidential Documents and Equipment
8/2018- 8/2019 Piedmont Medical Center, Rock Hill, SC
Food Service Worker
Prepared and served meals in cafeteria
Prepared display of the entrée of the day
Restocked and updated supply inventory
Performed cashier duties
Cleaned and prepped dining area
2/2018- 8/2018 SouthWest Foodservice Excellence, Rock Hill, SC
Food Service Worker
Store food in designated containers and storage areas to prevent spoilage.
Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Package take-out foods and/or serve food to customers.
Portion and wrap the food, or place it directly on plates for service to patrons.
Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
Inform supervisors when supplies are getting low or equipment is not working properly.
Keep records of the quantities of food used.
Load dishes, glasses, and tableware into dishwashing machines.
Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
Stock cupboards and refrigerators, and tend salad bars and buffet meals
Remove trash and clean kitchen garbage containers
2/2012- 8/2013 Brookdale Senior Living Solutions, Charlotte, NC
Hospitality Associate
Took food orders and delivered beverage orders
Ensured resident satisfaction
Assisted in bussing and resetting tables
Provided quick, efficient, and pleasant delivery of food
Ensured that quality standards and service were being delivered
4/2009 – 10/2011 Pitney Bowes/Liberty Mutual, Ballantyne, NC
Customer Service Representative/Switchboard Operator/Mail Clerk
Worked six line switchboard for Liberty Mutual incoming calls
Copy and collate all projects (including confidential documents) for insurance firm
Initiated “rush procedure,” which guarantees “rush” copy projects of 1,000 pages to be completed within 30 minutes of submission; met all guaranteed deadlines and enhanced copy room operations
Accurately filed and delivered mail to all company departments
Coordinate delivery of large projects with mailroom clerks
Computed amount of postage required for outgoing mail, depending on weight and classification
Successfully complete all assignments before or by time requested
6/2005 -6/2006 Somnia, New Rochelle, NY
Medical Assistant Clerk
Assisted patients with chronic back pain
Created patient charts and performed office and clerical procedures
References furnished upon request
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