Richetta Singletary

** ****** **

Rock Hill, SC. 29730

704-***-****

advdq2@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

More than 20 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures

Ability to accurately take messages and deliver them promptly

Ability to operate various copier/collate machines

Ability to train customer service employees.

Ability to perform switchboard operator duties

Excellent filing and organizational skills

EMPLOYMENT

1/2019-10/2022 National Optometric Association, Charlotte, NC

Customer Service Administrative Assistant

Assist the Administrative Director with managing all daily office operations and overseeing office operating procedures

Answer phones/emails, process mail, handle customers and supporter inquiries and concerns daily.

Supervise office personnel’s daily responsibilities and projects

Maintain confidential documents and equipment as well as all administrative passwords and logins

Accurately Maintain Yearly Records

Maintain Confidential Documents and Equipment

8/2018- 8/2019 Piedmont Medical Center, Rock Hill, SC

Food Service Worker

Prepared and served meals in cafeteria

Prepared display of the entrée of the day

Restocked and updated supply inventory

Performed cashier duties

Cleaned and prepped dining area

2/2018- 8/2018 SouthWest Foodservice Excellence, Rock Hill, SC

Food Service Worker

Store food in designated containers and storage areas to prevent spoilage.

Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Package take-out foods and/or serve food to customers.

Portion and wrap the food, or place it directly on plates for service to patrons.

Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.

Inform supervisors when supplies are getting low or equipment is not working properly.

Keep records of the quantities of food used.

Load dishes, glasses, and tableware into dishwashing machines.

Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.

Stock cupboards and refrigerators, and tend salad bars and buffet meals

Remove trash and clean kitchen garbage containers

2/2012- 8/2013 Brookdale Senior Living Solutions, Charlotte, NC

Hospitality Associate

Took food orders and delivered beverage orders

Ensured resident satisfaction

Assisted in bussing and resetting tables

Provided quick, efficient, and pleasant delivery of food

Ensured that quality standards and service were being delivered

4/2009 – 10/2011 Pitney Bowes/Liberty Mutual, Ballantyne, NC

Customer Service Representative/Switchboard Operator/Mail Clerk

Worked six line switchboard for Liberty Mutual incoming calls

Copy and collate all projects (including confidential documents) for insurance firm

Initiated “rush procedure,” which guarantees “rush” copy projects of 1,000 pages to be completed within 30 minutes of submission; met all guaranteed deadlines and enhanced copy room operations

Accurately filed and delivered mail to all company departments

Coordinate delivery of large projects with mailroom clerks

Computed amount of postage required for outgoing mail, depending on weight and classification

Successfully complete all assignments before or by time requested

6/2005 -6/2006 Somnia, New Rochelle, NY

Medical Assistant Clerk

Assisted patients with chronic back pain

Created patient charts and performed office and clerical procedures

References furnished upon request

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