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Project Manager Call Center

Location:
Chalfont, PA
Posted:
February 16, 2023

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Resume:

Kumar S. Angampalli

SUMMARY:

More than ** years of IT experience with 15+ years corporate experience in leading successful Development and Infrastructure projects in, Pharma, Retail and public sectors. As a Program/ Project Manager committed to the set goals and deliverables to execute them with total commitment and dedication. Provide on demand expertise, Identify Best Practices and Processes, effectively. Use approved process, methods, templates, targeted forms and Governance etc. for an environment where tighter regulations are required.

EDUCATION:

•MS (Genetics – Computational Genetics), Science College, OU, India

•Bachelor of Science, New Science College, India

CERTIFICATIONS:

Agile Framework – Scrum Master Certificate

Cloud Computing and Azure Architect Certificate (In Progress)

PMP certified, Project Management Institute, New Town, PA (Expired working to complete the required the 60 PDU’s)

Heptronics, FDA CFTR Part 11 and GMP Compliance

Infosys Technologies, Software Project Management

HCL Project Manager Training Certificate

Oracle Data Architect Oracle Corporation

Professional memberships and Awards

Presented at several Professional Conference Presentations on Test Automation

Member of the Association of Software Testing (AST)

Young Scientist Award, SPR, USA

PMO Skills: Strong Project Management (PMP Certified); ITSM, ITIL Agile, Service Now, Microsoft Project, Regulatory (GxP, CFR Part 11, Sox, EPA); IT Project Management, strong Presentation and Communication skills, MS Project, Visio, PMBOK, Offshore and On-Site team management; Project Control Book, Risk Analytics, Managed Services; Active listening, Problem Solving, Negotiation, Team Inspiration and Conflict resolution

PROFESSIONAL EXPERIENCE:

ALORICA – Irvine, CA (Remote) 05/2022 To Current

Sr. Project Manager & Data Governance Lead

Managed & completed short term large projects in

Saved Million dollars for Alorica’s license fee to Microsoft by remove Premium connectors from most of the 117 PowerApps used by different teams

Implemented the strategic initiatives, participate all aspects of Project deployment, assemble project teams, create Project plans etc. to ensure timely delivery of projects with in given time lines and budgets

Performed periodic cost and productivity analysis to ensure adherence to established budgets and timelines

Communicated with cross functional project team members and internal and external management regarding the current project initiatives and to gather feedback on new initiatives and interests.

Power App Upgrade – (Technologies used: Dev-OPS Cloud, ServiceNow, SharePoint, SAML 2.0 SSO, Control M and MS SQ DB, etc.)

identify methods with improved security and ease of access of

Meet with App owners for current Status

Define the Solution Architecture

Move to a solution that would not use the Premium Connectors

To expedite the migration, use the Dev-Ops, SN and SP where relevant

Follow proper change control, Testing, UAT, Prod Migration, Hypercare and Service Support

Connect 2.0 – Next Generation intranet: (Technologies used: SaaS solution, Dev-OPS, Interviews with Business leads and End users, ServiceNow, etc.)

Interview Business leads & end uses to document the pain Points for IT, OM, Payroll & Production support

Compile the cost info for current applications from Applications and Infrastructure teams

Complete deep dive discussions on Gamification, Rewards & Recognition and Innovation Management

Complete deep dive discussions on Document Management and Knowledge Management

Complete Deep dive discussion on Security, Admin etc.

Delivered the Final Proposal of MangoApp business App business case

Completed Investment proposal & delivered the final draft proposal

Completed deep dive discussion on Mango App and Updated the steering committee along with the proof of concept

ProjectAsgard: Alorica is embarking on Multiyear IAM Modernization Program with the aim to replace the Legacy IAM technologies with new set of enabling technologies. Main aim of the program is to improve the maturity relative I am business processes and technologies while improving overall security, compliance, operational efficiencies and end user satisfaction

Develop workshops with Stakeholders IAM process & technology owners

Review and GAP analysis of 7 IAM reference Architecture covering all relevant Service domains

Create & Document high level business requirement

Created Multiyear Road map describing the scope, effort, duration

EMD – Merck Pharmaceuticals – Philadelphia, PA 04/2020 To Current

Sr. Project Manager, System Architecture & Design Export

Managed delivering & supporting Veeva & Veeva Vault Multichannel CRM, capabilities & road maps for Commercialization field forces (i.e. Sales, Medical & Access) in partnership with IT Plan, Business Stakeholders, Technology Partners and other matrix team members in the US & ex-US (as required).

Manage CapX and OpX budgets and share the reports monthly Opex budget reports

Created Technical Design Document from requirements & from Functional Design requirements, Performed Impact analysis and approve Quality Docsxxxx

Designed and Manage Agile-Scrum development projects, participate in PI planning sessions, daily scrums and weekly scrum of the scums to retrospectives in each Sprint

Created Story boards and Program boards for daily scrum calls and weekly scrum of the scrum reviews

Lead the Onsite and Offshore development teams MCE, MDM programs and multiple other projects any given work with Multiple scrum masters and manage and organize scrum of the scrum meetings.

Control the Budget by utilizing offshore developers, on site testers etc.

Digital Data Management & Execution of MCE Plan (Technologies: Veeva Vault, JIRA, Azure Cloud, Informatica cloud and Power Center, Informatica Workflows, Control M and MS SQ DB, etc.)

Defined customer data strategy & contribute to integration

Ensure data quality and data management within MCE ecosystem

Supported ePermission collect through all channels, management of GDPR

Executed of campaign (design, tracking etc.) – Marketing side

Plan & conduct project as Digital Project Owner: campaigns, digital projects (app, websites, chatbot, social media, etc.) with ITS services or vendors

Ensure campaign excellence and constant optimization of marketing/channel mix based on results

Understand customer drivers of satisfaction through data analysis

Manufacture IT Site (Milwaukee & Temecula) Assessment

Conducted Workshops and Follow-Ups

Created future State systems Architecture

Managed the Data Integrity Program: Assessment & Remediation

Participated in Requirement Analysis & Solution Architecture Definition

Delivered future state Systems Architecture.

MegaTrack Migration from Versum Materials to Merck (Technologies: JIRA, Azure Cloud,, Control M and MS SQ DB, etc.)

Managed the creation of a solution to track Create solution Architecture for Migration of internally developed Application to Azure

Migrated the web components and create Archival system to sync the data between Zebra devices and Azure SQL DB

Completed the migration after required testing, with a run book etc.

Sanofi Pharmaceuticals– Bridgewater, NJ 01/2018 To 04/2020

Sr. Project / Program Manager

Managed Multiple Projects MDM, Insight and Multi-Channel Engagement (MCE) Projects / Programs

Managed multiple Agile and Agile-Scrum development projects from PI planning, daily scrums and weekly scrum of the scums to retrospectives in each Sprint

Created Story boards and Program boards for daily scrum calls and weekly scrum of the scrum reviews

Lead the Onsite and Offshore development teams MCE, MDM programs and multiple other projects any given time

Multi-Channel Engagement (MCE) Program Management (Technologies: JIRA, AWS Cloud Components, Informatica cloud and Power Center, Informatica Workflows, Control M and Postgres DB, NAS etc.)

Actively Participated in PI Planning for SFA, Adobe, Nucleus, Dash Boards, Operation etc. modules, active participation for creating the user stories, create Program boards etc.

Integrated with Adobe, Nucleus and Sales Force etc.

Developed and implemented an operating model for digital operations across Wave 1, Wave 2 and Wave3 countries.

Deployed a common global Campaign Management platform in the US, France, and Germany.

Delivered basic operational reporting to brand teams to support campaign management operations.

Insight Global (Technologies USED: AWS Cloud Components, Informatica cloud and Power Center, Postgres DB, NAS, ServiceNow implementation etc.)

Created agile development plans, Sprint plans Program boards etc.

Integrate business Sanofi Genzyme is looking to improve the overall process and structure of the Global Rare Disease data collection, reporting and analytics. The current structure is outdated and does not serve the needs of the business.

Warehouse for storage and analytics in a sustainable and scalable tool

Meta Data Management (MDM) Project: (Technologies USED: AWS Cloud Components, Informatica 11.1, MySQL, Postgres DB, ServiceNow implementation etc.)

Integrated business Sanofi Genzyme is looking to MDM has been implemented in an iterative fashion, to how and who manages data, resolves the most pressing challenge of data-driven organizations, which is to give more control to business users

Developed Informatica Cloud Integration Platform for automating the loading and extraction of data between cloud applications such as Salesforce CRM or NetSuite; between Cloud systems and on premise systems such as SAP; and between applications and flat files and relational databases

Created Network-attached storage (NAS) is a file-level computer data storage server connected to a computer network providing data access to a heterogeneous group of clients

Created Simple Storage Solution S3 as the Logical units of storage in Amazon Web Services (AWS).

BMS Pharmaceuticals – Hopewell, NJ 06/2017 To 01/2018

Sr. Project Manager

Responsible for AWS SAP BI / BW Migrations

Managed Seed Infrastructure Readiness at CO_LO and Lawrenceville Data Centers

SAP Systems (minus BI BW) Wave Migrations through Lift and Shift and / or RPA Replications to New Data Center

Experience in ITIL service management processes, with practical knowledge and experience in the Service Operation lifecycle process

Work Closely with App owners, Infra teams, developers, testers to update the Transition Manager

AWS Migrations - SAP BI - BW

Managed Accenture team on Landing Zone and AWS migration planning

Start AWS application Migration pilot planning for Phase 1 – Landing Zone and Phase 2 – Application Migration Test

Help create core Infrastructure Services (AD, LDAP, Radius, and RPA) deployment plan

Worked with DXC on finalizing the Ops tools and Service Deployment plan

Create detailed Migration Plan, project plan, Risk Analytics, Resource plan, communication plan for SAP BI BW - AWS migration

Build AWS virtualization layer and replication Processes

Help create core Infrastructure Services (AD, LDAP, Radius, and RPA) deployment plan

Worked with DXC on finalizing the Ops tools and Service Deployment plan

SAP Wave Migrations

Create the Wave Migration List for 4 Waves – Dev, Test, Con, Prod, HA and D/R

Seed Equipment installation at current data center, replicate data and pack and Ship to new DC at LVL

Crete a detailed plan and validate with stake holders with a day of workshop

Create plans for Migration of Bolt-ON’s such as CORDEA, CRAFSOFT, SAP Business objects, Expert Rules, Tax Ware etc.

Work with Basis and dB teams to define migration methodologies

Complete P à V migrations to reduce the Physical Servers where possible

Migration form Oracle dB to ASC SAP DB

Data Integration Technologies (WebMethods GSX, Spunk and MFT) Migrations: Identify the detailed WebMethods, GSX and MFT dependencies on SAP Wave migrations

Update Firewall rules, Migration destinations (AWS, AHS and LVL), Seeding requirements, P V Migrations etc.

Acquire Seed, Replicate data in current DC and pack and ship to respective migration location

Identify the Data flow process, infra changes and create new requirements

Manage data flow from Manufacturing to SAP environment’s during migrations

Planed Migration Wave:

Understand the Migration waves and create resource plans, Work with app owners and bundle the related applications

Created Infrastructure dependencies to implement necessary corrections – Data Replications, Update Firewall Rules, Serve splits and dissociations, Seed implementations, lift and shift process and tests

Test plans, test executions and Resource monitoring

Create Migration Run books with time, communication, execution, resource plans etc.

Sanofi Pharmaceuticals – Bridgewater, NJ 07/2014 To 04/2017

Sr. Project Manager and Project Lead

Provide general support, administration and maintenance of the ServiceNow platform, including ITFM, ITSM and other ServiceNow applications

Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs

Evaluated business implications, developed and managed project plans/timelines, resource requirements and managed multiple projects from initiation to Close

Keep all the components are to the compliance to federal regulatory standards

Cyber Security – Personal, Corporate and user data, Applications and Infra structure

Designed controls and processes for lower risk, faster implementation

Followed PUMA PM processes and tailored the framework to best suit each project.

Implemented VEEVA CRM solutions including VEEVA Vault for Sanofi Global:

VEEVA CRM provides built-in functionality for Sanofi Sales and Marketing teams and executives to navigate the complexities of the Customer relationships and other relevant data

Managed implement the VIVA for Sanofi Sales force implementation – with emphasis on infra structure

Provided the ability for sales teams to access the physician info on time

Help complete UAT on all available devices and release to the Global teams

SAS Health economics and outcomes research (HEOR) Access

This project is part of the Big Data & R&D wave launched by ITS department, aiming at levering available databases within shire

Applied SAS analysis to create datasets to move to SABRE

Managed Data Transfer from SPARK to SABRE to help crunch the data.

Implemented heavy machine-learning algorithms “High-Performance Computing” with R/SQL/SAS (provided by SABRE)

Product Launches—

Define Launch activities, identify time lines, development needs and Present to steering committee;

Identify the Launch factors and manage all infra requirements involved in product launches

Identify the Launch opportunities and risk factors and work with Market communication and Med Education teams to identify the patient types, disease state awareness etc.

Engage thought leaders, identify promotional resources and patient support

Work with internal / vendor resources to create brand web sites, web casts, social media and video detailing etc.

Call Center / Sales Force Application, implementation, Analytics and Analysis- Identify Contact Management Apps and integrate them with the requirement for a unified interaction interface for Avaya Call Center – EMC, Salesforce, MS CRM, SAP etc.

Train, update the developers and technical teams

Analyze animal health sales data and provide customized reports to the Project stake holders

Functional, Integration, UAT and Performance Tests are completed

Complete D approval processes in Master control Documentation

SAP IDM—

Managed Developers, Technical, Basis and tester teams;

Used Scrum development for multiple release iteration;

Designed High Availability, Created D/R and Completed TRP;

HA D/R testing of Critical apps;

Identify the critical apps requiring the D / R;

Choice of PM for any D/R and HA set up and test;

Create TRP’s and related docs;

Lead PM Implementation of SAP GRC (10.3) upgrade

Implemented SAP GRC to ensure Risk and compliance is maintained

Used parallel development where possible that includes applying service guard on all IVM’s, installing Service patches all the systems etc.

Made sure all the test includes Audit, Risk, and Compliance etc.

Shire Pharmaceuticals, Wayne, PA 01/2011 To 07/2014

Sr. Project Manager / Program Lead

All the projects are executed using standard Project Management Procedures

Defined the budget requirement and completed projects with in the budgets.

Managed the team RM group for creating packages for IE7, WLan, McAfee, Cloud services etc.

Partnered with SAP to design the comprehensive gap analysis of the existing over-configured

Product Launch Fosrenol

Created plans by discussing with stake holders

Worked with the IT teams to create, migrate and test the product related data

Provided the network connections to external partners

Provide the status to the management through regular meeting and by creating score cards

Help create training sessions, knowledge transfer and data Analytics

MicroStrategy

Lead PM to implement MicroStrategy at Shire

Provided Interactive dash boards, score cards and custom reports

Provided business Intelligence in reducing the costs, integrating the infrastructure etc.

Integrated with lead Marketing data warehouse and supply chain data sources

Help Create dashboards for our Marketing and sales teams

Provide Web Interface to create the analytics of user’s choices

SalesPro

Discuss with the Project Stake holders external partner to finalize the scope

Identify the Integration requirements and work with Developers and Infra teams integrate the application

Work with test team to complete Functional Integration and Performance test

Infosys Technologies, Bridgewater, NJ 10/2007 To 01/2011

Sr. Principle

As a consultant of Infosys Technologies I lead and managed several projects in Financial and Health care, industries and participated in several internal Infosys Technologies.

Project Manager Commerce Bank – Mortgage Group

Gathered Requirements and Scope from Functional managers and their daily activities

Created solution Architecture and provide the detailed project plan, including Resource, Schedule, budget, communication and test plans

Created Risk analytics and risk estimation discuss with stake holders

Complete project execution, monitor and control

Multi-iteration development of front and back end modules

Project Manager, Score card for Business Service Analytics (Pfizer, NYC)

Managed the BSA project – Creating Charter, Scope Statement, BRD, WBS, Resource, Communication, Budget, and quality Assurance planning

Designed and completed feasibility studies, identified optimum business solution

Created work flows for Chemist and biologist using Pipeline pilot

Translational Research

Discuss with stake holders and Design a system to store Un structured data

Develop algorithms to analyze unstructured data

Provide the analytics to mine the data and to identify trends

Create custom reports

Partner Tool Integration into CLSF framework (Internal Project, Infosys):

Mapped pathway architect for Biomarker development

Mapped Array assist to a requirement in Biomarker and Ideation projects

Wyeth Pharma, Princeton, NJ 10/2004 To 08/2007

Sr. IT Engineer

Developed Batch Registration application using ProC

Developed large Front end for GCI used by all scientist

Developed corporate wide Admin Tool Front end in VB

Completed Biological Database and front end used by all scientist PL-SQL, VB, C++ a

Completed Scientific Image DB Oracle Reports

Programming Languages used: C++, VB, VB.net, Pro C, C, PL-SQL, Unix Scripts



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