Joan King

** ***** ** ******** *******

Round Rock, TX 78681

advdo6@r.postjobfree.com

+1-512-***-****

Experience in customer service, data entry, processing credit cards, upselling services, providing client services, website maintenance (SEO) using Elementor. Hopeless multitasker, has macbook pro and reliable internet. Selling client on services by answering email and taking phone calls.

Authorized to work in the US for any employer Work Experience

Customer Service Representative

Aradia - Austin, TX September 2001 to Present

Answered client calls, explained the services our company offered, took credit card info and entered it into card processing site. Transferred client to proper advisors. Later I became an advisor and was paid for the time I kept the client talking on the phone. This was a great work from home job but unfortunately the Pandemic killed the business. It is very slow now.

Education

Associate in Arts (AA) in Liberal Arts & Sciences

Guntersvill Community Collage - Guntersville, AL

August 1981 to June 1983

Bachelor's degree

Skills

• Order Entry • Customer Service • Live Chat • Computer Operation • Upselling • Sales • Administrative Experience • Account Management • Negotiation • Typing • Customer support

• iOS • Mac OS • Search Engine Optimization (SEO) • Android • Google Analytics • Operating Systems • WordPress • Windows (10+ years) • Digital Marketing

Assessments

Customer focus & orientation — Expert

February 2022

Responding to customer situations with sensitivity Full results: Expert