Service Representative Data Entry

TAMEKA A. GAUSE

**** ****** ******

Charlotte, NC 28203

980-***-****(c)

******.*****@*****.***

SKILLS:

POC- Point of Contact

**-** ***

** ***** ** ******** ******* Experience

EXPERIENCE:

Iqor T-mobile-Charlotte, NC

Technical Support Agent (2022-current

Assist customers with home and business internet issues.

Assist customers with cellular and wearable issues.

Assist customers with activations.

Adapthealth-Charlotte, NC

Customer Service Representative (2020-2022)

Assist patients with dural medical equipment orders.

Spectrum-Charlotte, NC

Customer Service Representative (2017-2019)

Assist customers with billing issues, troubleshooting, and payments

Lash Group-Fort Mill, SC

Annual Reverification Specialist (2016-2017)

Contacted Insurance providers to verify coverage for the drug Eylea.

Input insurance benefits into patient plus.

Input new insurance information into patient plus for patients with new insurance.

Data Entry

Xerox-Charlotte, NC

Customer Service Representative (2015-2016)

Assist customers with billing inquiries

Adjust plans to customer’s satisfaction

Troubleshoot issues on devices with numerous deficiencies

Connextions – Charlotte, NC

Customer Representative (2013-2014)

● Assist Aetna Health Insurance members with making appointments for Colonoscopy, Glaucoma and Annual Wellness Exams with primary care physician.

● Assist Aetna Health Insurance members with finding Health Care providers.

● provided reminder services for member with scheduled appointments.

● Updated health record on members that has completed required annual exams.

● Assist CVS Caremark member with refilling prescriptions, invoice information and cancel orders.

● Data Entry for Massachusetts Health Insurance

Aon Hewitt – Charlotte, NC

Customer Service Representative (2010-2012)

Assisted Employees with annual enrollment of health benefits

Sprint – Charlotte, NC

Customer Representative (2007-2010)

● Assist customers with billing inquiries.

● Troubleshoot issues on devices with numerous deficiencies.

● Programmed and activated service for existing and new customers.

● Placed orders for devices to ensure customer satisfaction.

● Act as team supervisor in the supervisor’s absence.

● Provide assistance and accuracy to more than 200 customers daily.

● Assist on the Company Advisory Panel.

● Ensure 100% on quarterly Quality Audit Reports.

EDUCATION:

Myers Park High School

High School Diploma (1992 to 1995)

REFERENCES: References are available upon request

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