Customer Service Agent
Resume:
**/**** - **/**** ******** Service Agent
Hertz Rental Car, AugustaAugusta, GA
Provide Rental Vehicles for customer with reservations as well as walk-ups. Follow up with customer to ensure they're having s good experience with hertz, Return customer when contract expire and collect any unpaid fees or refunds. Review Forecast for future reservations, making sure we meet the goal of vehicles for the reservations. Keep up with all training and new products. 12/2013 - 04/2019 CSR/Tech Support Tier I
Sitel Group, Augusta, GA
Assisted Customer's of Cox Communications with Tech support for Cable and Internet, Ensured Issue was resolved on my end or sending out a Field Tech for further support// Also handled all Vegas Hotel Internet. 03/2013 - 07/2013 Promotions Manager
ProTech/ADT Security, Norcross, GA
I was the overseer of all aspects of the branch promotions and advertising campaign. Provided the best security solutions and customer service known industry wide. I had a proven track record of productivity with excellent problem solving skills. I was responsible for planning, organizing, and scheduling personnel. lead meetings as well as training and motivating staff, did credit checks for potential customers, and was responsible for payroll. Responsible for the daily administrative functions of the branch, including providing regular reports to the Regional Manager. 02/2011 - 07/2012 Promotions & Marketing Manager
SECURE WATCH LLC, KNOXVILLE, TN
Planned, directed, and coordinated marketing policies and programs, such as determining the demand for products and services offered by a firm and its competitors, and identify potential customers. Developed pricing strategies with the goal of maximizing the firm's profits or share of the market while ensuring the firm's customers are satisfied. Oversee product development monitor trends that indicate the need for new products and services. Successfully managed the activities of 25- 30 team members in multiple locations. Recruited, managed and mentored an average of 25-50 new customer service representatives per year. Provided regular reports to the Regional Manager.
Patricia Farmer Mims
1220 WILLIAMS DR, AIKEN, SC 29803
Phone: 803-***-****
Alt Phone: 803-***-****
Email: advdnu@r.postjobfree.com
Objective
To obtain a position in management, marketing/advertising, sales or customer service that will enable me be the best that I can be, using my strong organizational skills, experience and the ability to work well with people and improve customer satisfaction, To provide quality professionalism for any company I am employed with and exceed all goals set before me.
Ability Summary
My resume highlights my ability, knowledge and expertise in a variety of Customer Service positions including promotions and marketing manager. I am confident I would be a great addition to any company. I have a proven track record of managing a wide variety of customer service issues quickly and efficienrly. I have a can-do attitude and willingness to help at all times. Employment History
11/2008 - 12/2010 Customer Solutions Consultant
Sears & Roebuck Company, Aiken, SC
Performed as Salesperson/Consultant in the Appliance and Electronics Department. Provided assistances to homebuyers in customizing their appliance selections within pre-determined builder guidelines through upgrade options and product additions Educated customers on various features and functions of appliances and electronics. Provided customer service solutions in store and via phone. Informed customers of the benefits of using a Sears Credit Card as well as purchasing a Master Protection Agreement for future repairs or parts. Kept customers informed of upcoming sales and events. Demonstrated the highest level of customer service through efficient team and customer account. Change signage, conduct display disposition count, inventory discontinued, returned items and clearance. Performed store opening and closing functions. Operate register and various office equipment. Train and mentor fellow associates.
06/2007 - 12/2007 Auto Sales Consultant
STOKES HODGES AIKEN INC, Graniteville, SC
Assess the requirements of the customer. Suggest suitable automobiles, by understanding buyers requirements and interests, matching requirements and interests to various models and building a rapport. Maintain rapport with previous customers, suggesting trade-ins. Demonstrated automobiles by explaning characteristics, capabilities, and features. Taking test drives, explaning warranties and services ensuring that customers and proprietor felt satisfied with the results. Required to market automobiles in a manner that ensures increased sales and generate revenue. Prepare credit check. meet with general and financial managers, Close sales by overcoming objections asking for the sale. Negotiating price, completing sales or purchase contracts. Required to meet sales goals. 11/2006 - 04/2007 Telemarketing Sales Representative DIALAMERICA MARKETING, INC., MAHWAH, NJ
Solicited private individuals as well as small business via telephone with the goal of selling them a product or service taking advantage of Visa Credit Cards .Explain product of services in detail, answer any questions or concerns from potential customers, while maintaining quality and productivity using proper sales techniques and procedures, making sure to comply with all federal, state and local laws. Take payments, explain or negotiate prices, record transactions, fellow up on prospective leads, and conduct customer surveys to ascertain level of customer service. Follow-up on orders to ensure product arrived on time, demonstrating the highest standards of professionalism and ethical behavor. 08/2006 - 10/2006 Customer Service Associate
Manpower Employment Agency, AIKEN, SC
Welcome and greet the customers, record customer name, recall fact and reason for their visit. Ensure the customer that they will be served by the next available representative based on their needs. Encourage customers to browse the store to check out functions of new phones and accessories while they wait. Monitor reps activity, estimate potential availability and keep customers informed. Maintain traffic flow by directing the next customer to an available representative, offer final thank you as they leave the store. During down time was responsible for incoming and outgoing mail including processing payments.
09/2002 - 02/2004 Collections Representative
SUNRISE CREDIT SERVICES, Farmingdale, NY
Handled high volume of inbound/outbound calls and dialer system for assigned customers. Assist customers in expediting payments of past due accounts, assist customers with inquires and resolved issues. Acted as the liaison between creditors and customers . Updated collection system by documenting the accounts with pertinent information according to the severity of deliquency. Work a client portfolio of lending, in charge of accounts both small and high balances, follow up on payments. Reviewd and analyze accounts to bring account current, locate customers using credit bureau information, background checks, loan doucments and other paperwork or databases. Set up repayment plans and new terms of sale, offer advise to refer customers to debt counselors, recorded new committment. Reported satisfied debts to credit bureau, print reports for management, purged records from deceased customers. Maintain a high level of productivity. Adhere to all compliances, federal and state, as well as company policies. Performed as Team Lead making sure our teams productivity was in good standards. Business Administration
2 Years of College or a
Technical or Vocational School
Post College, Waterbury, CT
Education and Training
Honors and Activities
Youth Leader for my church, Christian Education Instructor, Den Mother for Pack 110 of the Georgia/Carolina Boyscouts, and Fundraiser Coordinator for church and scouts. Detailed References
Greg Lester, Regional Manager
ProTech Security
3000 Northwoods Pkwy suiye 285
Norcross, GA 30017
John Kelly, Sales Supervisor
Honda Cars of Aiken
550 Jefferson-Davis Hwy
Graniteville, SC 29851
Troy Nipper, Pastor
Valley Fair Baptist Church
900 Jefferson-Davis Hwy
Graniteville, SC 29829
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