Customer Service Data Entry
Resume:
Shannan Kennedy
Salem, UT 84653
Phone: 252-***-**** Email: **********@*****.***
Professional Summary
Caring, seasoned professional with excellent communication skills and over a decade of experience working and assisting the public from all walks of life, in a variety of settings, including healthcare & customer service.
Skills
Relevant Work History
2010 to Present Customer Service Manager
Walmart –Springville, Utah
Responsibilities include:
• Supervising multiple staff members in a busy Customer Service Department.
• Responsible for ensuring accuracy of employee timesheets, schedules and documentation.
• Establishing team priorities in accordance with company goals and mission.
• Cultivated positive rapport with employees to boost company morale and promote employee retention.
• Computer data entry including financial information, planning and communicating with senior management via reports and updates.
• Exceptional customer service.
• Advanced communication skills.
• Ability to make sound judgment calls
under pressure.
• Strong administration skills.
• Ability to complete assignments in a
timely manner with accuracy.
• Solid understanding of patient care
privacy/HIPPA laws.
• Proficient using computerized
documentation systems.
• Solid problem-solving skills.
• Efficient and Detail-Oriented.
• Team Player
• Coaching employees undergoing disciplinary action retraining. 2009 - 2010 Certified Nursing Assistant
Beehive Homes– Orem, Utah
Responsibilities included:
• Cared for residents in a nursing home facility, delivering exceptional patient care.
• Conferred with multidisciplinary healthcare team on a regular basis.
• Responsible for following care plan directives and accurate documentation.
• Performed duties in accordance with applicable patient care standards, policies and regulatory guidelines.
Education
High School – Provo High, Utah
Certifications
High School Diploma
Certified Nursing Assistant
References
References available upon request
Contact this candidate