Customer Service Call Center
Resume:
Shannon Kuhs
Customer service oriented
Evansville, IN 47715
*************@*****.***
Seeking a job where my communication skills can be of use. Authorized to work in the US for any employer
Work Experience
Activity Assistant
Brickyard Healthcare - Evansville, IN
May 2022 to Present
I provide meaningful life Enrichment activities for the residents daily. This includes: listening to them tell stories, talking with them, planning meaningful games that promote cognitive and other life skills needed, cooking events, special outings, holiday events hosted at facility, manipulative related crafts, charting daily activities, providing to needs like going to get supplies for them or wants they ask for weekly and just being a positive role model to give support love and friendship daily to residents. Customer Service Respresentative
GLOBAL CONTINIUNNIUM - Evansville, IN
November 2020 to October 2021
Answer phone, help clients with benefits, claims, transfer calls to correct department, make calls on behalf of client to ensure best benefit results, explain in detail benefit health plans, search doctors and or dentist as requested as well as set up appointments for transportation for the clients to and from their appointments.
Life Enrichment Associate
Westriver Health Campus - Evansville, IN
June 2018 to November 2020
I work directly with residents and their families to provide better care in life. I do activities, talk with them, drive them on outings and to and from appointments. I complete MDS, quarterlies, significant changes, care plans and new resident assessments for each person. I'm responsible to help serve meals and help anywhere I can. I also prepare activities and broadcasting several times each day to the residents rooms. Activity Director & house keeping
Pine Haven Rehabilitation - Evansville, IN
December 2014 to June 2017
Maintaining a sanitized environment for everyone. Stocking and replacing items as needed. Maintaining contact with each resident daily. Leading activities along with guiding new associates. I order supplies, go shopping for residents needs, help serve meals, make calendar each month with schedule for residents and staff. Complete MDS, care plans, significant changes, quarterlies, annuals and new resident assessments. Plan activity events using outside entertainers to perform for residents each month. Direct Care Staff Member
Ozanam Family Shelter - Evansville, IN
January 2012 to May 2014
Completed daily schedules for families, cooked meals, handed out medication, handed out mail, answering phone directing calls to appropriate person, providing compassion to families in need of help, logging donations, putting donations away & setting up rooms for families using the shelter. Education
Associate's degree in Early Childhood Education
Ivy Tech Community College - Evansville, IN
August 2011 to June 2016
Skills
• Childcare
• Classroom Management
• Early Childhood Education
• Experience with Children
• Teaching
• Toddler Care
• Tutoring
• Microsoft Word
• Microsoft Office
• Microsoft Powerpoint
• Microsoft Outlook
• Customer Service (10+ years)
• Curriculum Development
• Special Education
• Typing
• MDS
• Care plans
Assessments
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Windows
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