Brooke Bailey

Metairie, LA *****

advdip@r.postjobfree.com

+1-504-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Store Manager/Sales

Easy Way Market - Kenner, LA

January 2018 to March 2022

• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising

• Coordinating, monitoring and reporting on daily operations

• Training and supervising employees.

• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions

• Monitoring and maintaining suitable store inventory levels

• Ensuring the store environment complies with health and safety regulations

• Maintaining a clean, organized and aesthetically pleasing store front

• Resolving customer complaints and concerns in a timely manner

• Ensuring that store policies and procedures are followed

• Providing leadership and direction to all employees

• Ensuring product quality and availability

• Preparing and presenting employee reviews

• Working closely with the store manager to lead staff

• Overseeing inventory

• Assisting customers whenever necessary

• Taking disciplinary action when necessary

• Ensuring a consistent standard of customer service

• Motivating employees and ensuring a focus on the mission

• Maintaining merchandise and a visual plan

• Supporting store manager as needed

• Working Cash Register as needed

• Sending and Receiving money

• Stocking store shelves & coolers as needed

• Ensuring bills & employees are paid in a timely & accurate manner Secretary/Payroll Clerk

EIU, LLC (Electrical & Instrumentation Unlimited) - Broussard, LA December 2013 to January 2018

• Answering phone calls and calling customers and vendors to follow up on appointments and deliveries

• Compiling, maintaining and updating company records

• Managing office inventory and working with vendors to ensure the regular supply of office materials

• Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies

• Compiling and maintaining records of office business transactions

• Operating office equipment including printers, copiers, fax machines and multimedia instruments

• Greet visitors and direct them to the appropriate departments or individuals

• Answer telephones and respond to inquiries via telephone or email

• Book meeting rooms, set up conference calls and take messages and minutes during meetings

• Perform administrative tasks, including filing and photocopying

• Write emails, memos and letters

• Managing accounts payable using accounting software and other programs

• Handling accounts payable for separate entities and vendors

• Analyzing workflow processes

• Establishing and maintaining relationships with new and existing vendors

• Ensuring bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures

• Processing due invoices for payments

• Comparing purchase orders, prices, terms of payment and other charges Administrative Assistant/File Clerk/Receptionist

Duplass Zwain Bourgeois Pfister and Weinstock Attorneys at Law - Metairie, LA May 2007 to August 2013

• Collecting, filing and organizing office documents, such as reports and confidential records

• Managing digital document filing, including encrypted documents and email correspondence

• Sort and file internal documents

• Type and edit documents

• Create and maintain pleadings/discovery index sheets

• File documents with the courts (court runs and e-filing) and follow up as needed

• Arrange for legal service of documents and follow up as needed

• Open new files (hard/paper files)

• Extract and preserve email attachments/flash drive documents to digital files

• Labeling and updating paper files

• Putting files, digital or paper, into their proper locations

• Gathering and organizing files and documents for coworkers’ use, such as for reports

• Answering phone calls and emails regarding documentation organization

• Photocopying and sending faxes

• Sorting and delivering incoming mail and collecting and sending outgoing mail

• Making logistical arrangements for meetings or conferences, including booking travel, making reservations or organizing rentals

• Transcribing or taking notes during meetings and writing minutes, memos and/or agendas

• Assisting with accounts payable and accounts receivable, including simple bookkeeping and banking tasks

• Monitoring office inventory and ordering supplies

• Establishing and maintaining relationships with new and existing vendors

• Calling for maintenance and repairs of various office equipment as needed

• Running errands and making deliveries around the office or to external parties Education

High school diploma

East Jefferson High School - Metairie, LA

August 2004 to May 2008

Skills

• Clerical experience

• Receptionist

• File Clerk

• Secretary

• QuickBooks

• Customer service

• Data collection

• Microsoft Office

• Sales

• Inside sales

• Telemarketing

• Cash handling

• Customer support

• Conflict management

• Volunteer management

• Management

• Hospitality

• Cashiering

• Administrative experience

• Computer literacy

• English

• Journal Entries

• Accounts Receivable

• Microsoft Excel

• Organizational skills

• Microsoft Word

• Human resources

• Store Management Experience

• Merchandising

• Typing

• Windows

• Writing skills

• Proofreading

• Communication skills

• Office experience

• Canva

• Microsoft Outlook

• Filing

• Adobe Acrobat

Certifications and Licenses

Food Handler Certification

Assessments

Customer service — Expert

December 2021

Identifying and resolving common customer issues

Full results: Expert

Attention to detail — Highly Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Scheduling — Highly Proficient

March 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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