Manager Assistant Customer Service
Resume:
Nahed Abdul Aziz Jardaneh
Joining a reputable institution as administrative position with
extensive experience in Risk Management, consulting, accounting, auditing and management, I have superior analytical skills that I practice when moving to transaction / workflow details to support the process. Where I can use my knowledge and skills to achieve the goal of the Organization.
Senior Relationship Banker Union bank.
USA (07/2022)
AML manager-acting head of compliance at Invest
bank.
Jordan (10/2018 - 2/2020)
Functional Tasks :
Management of process for tracking breaches, waivers, providing regular updates and monitoring completion of agreed actions.
Develops Indicators AML Key Risk and Key Performance.
Provide guidance and assist with staff with AML.
Provides direct management, feedback, instruction, guidance and direction to a large staff of compliance professional, from analysts to supervisors.
Investigate reports of suspicious transactions / circumstances, as well as prepare and submit
reports to senior management and/or MLRO review.
Composes and maintains all relevant desktop
procedures to support activities performed.
Wealth Management/Private Banking.
Perform due diligence reviews on new clients and subsequent reporting to New Client Review
Committee.
Enhances management reports, metrics' reports and operational reports to include Key Risk
Indicators, Key Performance Indicators, trends and analysis.
Internal control Manager at Invest bank.
(2014 - 2018)
Functional Tasks :
Ascertain the extent of compliance and review the systems established to ensure compliance with CBJ
policies, plans and procedures, laws and regulations which have impact on operations.
Make available to employees a statement of policies and standards with which they are expected to
comply.
Personal Information
Married
Jordanian
advdem@r.postjobfree.com
Amman - Jordan
LANGUAGES
Arabic (Mother language)
English (Excellent)
REFERENCES
Available upon request.
11 - 1 - 19 76
O bjective
Work E xperience
Assist in the planning, execution, and management of business process improvements, including testing of key financial and operational controls.
Providing guidance to management on the fraud and non-compliance reporting process.
Reviewing of key documentation and data analyses.
Resolving disputes between Shared Service and
Operation Countries on internal control items
(remediation, evaluation of gaps, etc).
Implement education and training to ensure
employees have adequate awareness and
understanding of internal control.
Accounts operations Manager at Invest bank.
(2014)
Functional Tasks :
Account Maintenance & Account opening (Visa Dept and Loan Processing).
Provides expert direction and guidance to process improvements and establishment of policies.
Contributes to the operational business relationship management of accounts.
Responsible for building a budget and working within that budget.
Coordinates Key Account Process. Leads the key account team meetings, ensuring internal teams are aligned and with the right priorities.
Signatures / DMS.
Check & Pin printing.
Products and services operation Manager at Invest
bank.
(2014)
Functional Tasks :
Manage day to day activities of products.
Establish standard operational practices for customer service.
Work with sales and marketing teams on developing leads and supporting existing clients.
Provide support on function and usage of products, resolve product performance issues.
Account Maintenance Manager at Invest bank.
(2010 - 2014)
Functional Tasks :
Follow up on customer’ accounts on a weekly to monthly basis.
Authorize and indorseclient’signatures.
Maintain regulation limits.
Follow up and execute entire financial procedures and operations.
Make general account adjustments involving interest rates and information updates.
Branch Manager at Invest bank.
(2009 - 2010)
Functional Tasks :
Managed the entire daily operations and financial activities specific to a full bank.
Scrutinized and administered the main bank vault to authenticate conformity of cash balances were accurate and correct.
Managed and confirmed incoming and outgoing money supply from customers and bank to the ATM machine to make certain cash balances are achieved.
Administered the activities of coin production, inventory control, equipment required, forecasted budgets human resources, safety and security.
Delegated tasks effectively to subordinates to maximize efficiency.
Responsible for training around 15 employees, scheduling.
• Main Branch Manager Assistant at Invest bank.
(2005 - 2009)
• Head Of Customer Services at Invest bank.
(2003 - 2005)
• Assistant of head of Customer Services at Invest bank.
(2000 - 2003)
• Customer services at Invest bank.
(1997 - 2000)
BS . Economy from Applied Science University -
Jordan (1997)
• ACAMS Certified.
• Customer service course.
• Courses in ways to communicate with customers to provide the best service.
• Credit Card Course.
• Fraud detection and fraud course in cards.
• Anti-money laundering and terrorist financing course.
• Courses in ways to communicate with customers to provide the best service.
• Combating Money laundering in banks and financial institution.
• Bank Guarantees and Credits.
• The Internet and banking.
• Private Banking Essentials.
• Credit Card Course.
• Fraud detection and fraud course in cards.
• Anti-money laundering and terrorist financing course. SKILLS
• Ability to build and manage a team of Risk.
• Strong communication skills and ability to manage clients and investors.
• Excellent working knowledge of Patient Financial Services operations with specific focus on collections.
• Excellent organizational skills.
• Ability to solve problems.
EDUCATION
Certificates
• Can work under pressure while maintaining high level of energy adaptation.
• Good personality and communicating work with groups.
• Excellent Command of Computer.
Contact this candidate