Mary Ann Trujillo

Administrative Support/Customer Service

West Valley City, UT 84119

advde3@r.postjobfree.com

385-***-****

To obtain a rewarding and challenging position with administrative skills to provide daily support, excellent customer service and to build trust worthy relationships with customer first goals. Authorized to work in the US for any employer

Work Experience

Customer Support/Administrative Assistant

ESL Vision, LLC - Salt Lake City, UT

November 2019 to January 2020

Provide customers pricing and availability on lighting fixtures and enter quotes online. Assist sales teams with marketing materials making binders to mail out local and regional. Data entry daily for updates on customers accounts, take payments to enter on accounts and process check batches entered in accounting software system. Provide invoice information on billing errors to make corrections with payables, fax, scan, copy documents. Other duties as assigned Receptionist (Part-time)

Industrial Piping - West Valley City, UT

August 2019 to October 2019

Answer incoming calls from customers to provide customer service in friendly manner and direct to proper departments as requested. Assist in payables and receivables with invoicing, taking payments over the phone by credit card from local companies with accounts with Industrial Piping. Scan and fax receipts of payments to their customers. Filing of invoices daily, data entry for accounts updates, send out emails for collections on accounts past due. Other duties as assigned. Customer Service Representative

CreditRepair.com - West Valley City, UT

January 2019 to March 2019

Assist members of Credit Repair by receiving incoming calls to provide updates and changes to their accounts. Upgrade based on needs of members. Maintained stats to set goals, Customer Service and data entry in computer based systems.

DSD Support Specialist RDIC

Kroger Co - Salt Lake City, UT

May 2014 to April 2017

Update price changes for merchandising department cost for grocery stores and make corrections once verification completed. Managed new items per UPC’s for category managers to include; update accounts on share point, delete items from vendors, create new contracts by inputting new vendors and new cost in database system. Maintain spreadsheets on items obsolete or discontinued for record keeping. Worked in team environment as well as independently. Resolve issues reporting from receivers from stores on DSD system to managers. Use of all office equipment for daily work needed. Operate desktop computers, faxing, scanning documents, and phone systems with multiple lines. Smith’s Administrative Assistant

Smith’s Corporate Office 1550 S Redwood Rd - Salt Lake City, UT October 2008 to May 2014

Coordinate all capital projects for ordering supplies and equipment for Smith’s stores remodels. Provide daily customer service with vendors and contractors. Sort mail and distribute to maintenance and engineering departments. Data entry in using company software Ariba Purchasing Systems, Microsoft Office, Outlook email. Follow up with tracking freight for orders from vendor companies. File, organizer, scan documents, faxes, use of office equipment. Schedule meetings on calendar and traveling for managers. Other duties as assigned.

Customer Service/Collections Representative

Kroger KCRC Call Center 1540 S Redwoowood Rd - Salt Lake City, UT October 2005 to October 2008

Worked in call center environment - Data entry to update accounts for verification. Process payments for customers with return checks in collections department, received credit card payments on accounts. Report fraudulent checks and lost of credit cards for customers with issues. Received inbound calls daily to provide professional customer service and manage calls with upset customers. Scanned documents and faxing to appropriate divisions for necessary paperwork needed. Other duties as needed.

Senior Warehouse Operator (Admin)

Salt Lake City Department of Airports - Salt Lake City, UT September 1985 to July 2000

Maintained inventory management to include ordering items from generated reports when reached at minimum level. Coordinate with city buyers and vendors with bids for orders. Assign items for airport departments shelving, labeling, issue parts from warehouse and tracking orders accordingly. Other duties as assigned

Education

High school or equivalent

Skills

• ADMINISTRATIVE SUPPORT (10+ years)

• MAINTENANCE (10+ years)

• CUSTOMER SERVICE/COLLECTIONS (3 years)

• RECEPTIONIST (3 years)

• RETAIL SALES (3 years)

• Administrative Assistant (6 years)

• Outlook (10+ years)

• Excel (4 years)

• Filing (10+ years)

• Scheduling (6 years)

• Microsoft Office (5 years)

• MS Office (7 years)

• Word (6 years)

• Data Entry (10+ years)

• Word (5 years)

• Billing (3 years)

• Customer Service (10+ years)

• Customer Care

• Call Center (4 years)

• CSR (10+ years)

• Customer Support (10+ years)

• Bilingual (2 years)

• Office Experience

• Clerical

• Customer Service Skills

• Microsoft

• Microsoft Word

• Organizational Skills

• Inventory

• Management

• Time Management

• Spanish

Assessments

Scheduling — Completed

January 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/ share_to_profile/92745268ee21746e894be54c4e8135f3eed53dc074545cb7 Reliability — Familiar

January 2020

Tendency to be dependable and come to work.

Full results: https://share.indeedassessments.com/share_to_profile/ bb9a9d43ccd16fb9684fafa766fd8629eed53dc074545cb7

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/59315610cab6a71efd8ed27667adb132eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills:

Experience with customer service & administrative support. Assist maintenance and engineering department with coordination of projects for supplies and materials ordered for remodeling on Smith's stores. Duties to include data entry, assist with pre-bids received from contractors, assign purchase orders, mail distribution. Training new vendors for Service Hub Billing Systems. Software applications to include; Microsoft Office and Outlook email, Purchasing Systems. Knowledge of UPS & FedEx tracking freight with vendors supplies and equipment. Call Center experience to resolve issues daily with customers, store support, and divisions. Maintained office building facilities for maintenance repairs with local contractors. Merchandising with UPC price changes to add new items in system for Smith's Grocery Stores. Resolved repair tickets from data base as issued via email for receiving, with communications skills in customer service.

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