Office Assistant / Customer Service

PAMELA COOK

*** ****** *****, *** *,Bridgewater, VA 22812

540-***-**** advdcl@r.postjobfree.com

QUALIFICATION

Very well organized and dependable. A team player with an easy going attitude. Quickly learn new procedures and methods. Proficient in Microsoft Word, Excel and Quickbooks. Excellent customer service skills and can handle both positive or negative situations with a customer. Able to meet deadlines and works well under pressure. Type 85 wpm. Mastered various office machines.

EXPERIENCE

June 2022 to November 2022, Receptionist, Shenandoah Automotive, Harrisonburg, VA Greeted and welcomed customers as soon as they arrived at the office, scheduled customer appointments, answered, screened and forwarded incoming phone calls. Provided basic and accurate information in-person and via phone/email, kept inventory of stock accurately & ordered parts if needed. Performed other clerical receptionist duties such as filing, photocopying, and faxing, Sent Monthly Billing to all charge customers, emailed charge customers all Invoices for services performed. Collected payments for all unpaid invoices and posted to correct customer accounts. Ran End of Day Report for all monies collected daily and matched with Receipts. Counted the cash drawer daily. Prepared deposit for bank and printed all reports for Bookkeeping. Made quality call backs to customers from previous visits, updated & confirmed all customer account information and created new customer accounts, if necessary.

November 2020 to December 2022, Office Asst/Customer Service Leader, Food Lion, Harrisonburg, VA

Provided prompt, accurate and friendly service to create a positive shopping experience for the customers. Ensured store office functions are completed accurately and on time using accounting packets. Communicated all cash variances to the Asst CSM. Maintained knowledge of office procedures. Counted registers and Store Safe and completed cash reports, register checkups, deposits, Western Union reports, money orders, Coinstar Reports and Lottery Accounting. Ensured the workstation and front end area of the store had a neat and clean presentation. Managed up to 5 Associates. Reported any register malfunction to the CSM and placed service calls in an efficient manner. Performed the task of sales associate when needed. Performed the task of Customer Lead to ensure services were available and provided customers with check cashing, Western Union, Money Orders, Lottery Sales & Redemption. Assisted customers with any questions regarding obtaining MVP Rewards. Assisted customers at kiosk to obtain MVP cards. Answered incoming calls and transferred to the appropriate department. Successfully completed computer based training (CBT) and aid courses as required. Performed all other duties as assigned.

December 2019 to November 2020, Sales Associate, 7-11, Harrisonburg, VA

Provided outstanding service to customers, maintained a clean environment, stocked and merchandise products and operated a register. Drove sales through effective communication with customers. Completed all regular cleaning assignments per shift. Checked in deliveries from vendors. Maintained coffee bar and grilled food.

August 2017 - December 2017, Customer Service, 7-11, Bridgewater, VA

Assisted customers with purchases using an electric cash register. Sold age-restricted items such as alcohol and lottery tickets. Maintained the coffee bar, stocked merchandise on shelves, cleaned regularly, checked merchandise for expiration date, used a hand-held scanner to enter inventory after being checked in with the delivery driver. Maintained and cleaned the grill and all other equipment used to cook food items. Cooked food items per customer request. Performed regular cleaning schedule for shelves and floors.

February 2004 – June 2017 Office Manager, The Mike Haywood Group Real Estate, Keyser, WV

Maintained and scheduled all property showings for Broker and all Agents in office. Assisted in creating and maintained website for the company. Maintained 5 outside websites of all inventory for the office. Typed correspondence and ad text. Handled all ads to various publications for advertising, maintained deadlines for over 30 publications. Weekly submissions to local newspapers, edited and proofed prior to publication. Sent monthly updates of activity on property to all sellers. Handled Notice of Showings to sellers. Supervised bulk mailings. Entered and maintained property information in nationwide listing (MLS). Uploaded photos for all listings. Maintained Specification Sheet Board for office. Ordered building materials for General Contractor. Maintained all Invoices. Sent monthly bills to accounts for storage units. Answered telephone inquiries from prospective buyers, loan officers, appraisers, other real estate agents. Coordinated and scheduled appointments for agents and buyers.

2002 – 2004 Secretary, Gourmet Central, Romney, WV

Assisted with marketing business by preparing press kits. Greeted visitors at the facility. Scheduled and maintained daily calendar for business. Typed correspondence to vendors and customers. Accepted retail and wholesale orders. Processed invoices and payments. Set up a conference room for meetings, cooking demonstrations and tours. Assisted with labeling and packing orders. Daily filing in client and vendor files. Ordered office and kitchen supplies.

2001 – 2002 Breast DeBone Production, Pilgrims Pride, Moorefield, WV

Worked on the main production line for the Breast DeBone Department. Very cold working environment. Prepared whole birds using knives to cut the wings, pull tenders by hand, inspect and debone breast meat prior to being sent to shipping.

1995 – 2001 Legal Secretary, Charles W. Smith, Keyser, WV

Handled up to 75 personal injury litigation cases. Interviewed new clients. Obtained and reviewed medical records, medical bills and employment records. Negotiated settlements between clients and insurance adjusters. Handled bookkeeping and distributed settlement monies to appropriate accounts. Typed daily correspondence to clients, opposing counsel, insurance adjusters and various employees of the court. Researched case law. Filed various pleadings with the Court. Typed Wills and Deeds. Assisted with real estate settlements. Answered phones. Scheduled appointments and maintained a daily calendar for attorneys.

1992 – 1995 Medical Claims Processor, Progressive Insurance, Fredericksburg, VA

Inputted and reviewed medical claims for claims adjuster payment using ICD and IPT codes. Researched validity of medical bills. Frequently handled policyholder inquiries regarding payment of claims.

EDUCATION

Potomac State College, Keyser, WV 2014 3 credits Psychology – Earned GPA:

Eastern WV Community College, Moorefield, WV – 2012 -2013

3 credit hrs Medical Terminology – GPA: A

1 credit hr Records Management – GPA: B

3 credit hrs Office Procedures & Tech – GPA: A

3 credit hrs Keyboarding – GPA: A

3 credit hrs Computer Fundamentals – GPA: A

Washington-Lee High School, Arlington, VA 1984 – 1988

References furnished upon Request

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