Scott DePalma

*** *. ****** ***

Gilbert AZ, ****3

Cell: 602-***-****

Email: advdbc@r.postjobfree.com

Profile:

Project Manager and Analyst with a strong background in end-to-end application development (SDLC), Cloud based implementations, data migration, and infrastructure upgrade projects. Over 20 years’ experience in providing analysis, management, and deployment of large scale, complex, cross functional projects. Skilled in transforming conceptual level business and technical strategies into sophisticated measurable project plans. Over 10 years’ experience managing and mentoring Agile project teams. Engaging team members to work more effectively, stay focused on tasks, and produce a better more valuable product. Most recent professional expertise includes high profile, enterprise-wide software implementations of cloud-based applications like Salesforce, ETQ Reliance (an Auditing and Risk Management system for American Airlines and move to Redshift (AWS cloud solution) for Choice Hotels.

Applications: Microsoft Office 365, MS Dynamics 365, MS Azure, AWS, PowerPoint, Visio, MS Project, Rally, Jira, DevOps, Quality Center, Service Now, Remedy, SharePoint, SQL, Tableau, Confluence, Salesforce, Power BI, Planview, Teams, Zoom, Slack

Methodologies: Agile 9+years (SAFe, Kanban, Scrum) Waterfall, RAD, SDLC and ITIL

Industry: Airlines, Healthcare, Banking and Financial Services

Employment:

Project Manager Parchment (Contractor to Full time)

May 2021 to Present

Senior Project Manager assigned multiple projects (small to med. Agile projects). Worked with Businesses and Engineering to update/migrate client’s members to new website with new UI, AWS database, and Salesforce backend.

Conducted daily stand-ups and scheduled migration meetings with client members, Engineering, and project staff.

Per SOP, updated Salesforce for each project daily for each member account: creating and updating Kanban boards, updating contacts, opportunities, and account information (revenue, pricing, shipping costs, vendors, marketing opportunities, etc.)

Worked with Members with integration issues, process changes, and training for their staff on new processes.

Liaison between the Members’ SIS and SSO teams and Parchment Implementation Engineers.

Created and maintained error\issues log for up to 60 ongoing small projects, over 100+ implementations in total.

Technical Analyst \ Consultant Banner Health (Remote for Covid)

Jan.2021 to Apr.2021

Worked directly with Cybersecurity team in the implementation of new security features within Azure AD.

Lead and assisted project team in the transition of complex, technical specifications into understandable and actionable business requirements.

Gathered and analyzed requirements in support of the business cases, proposed changes, and systems processes.

Worked with internal team and MS vendor on data analysis for integration and automation of Oracle DB service.

Drove research efforts to justify recommendations and to support decision making with the ability to communicate effectively at all levels of the organization.

Provide guidance, direction, and oversight for compliance with all federal, state, and local mandated information security laws, rules, and guidelines.

Business Relationship Manager RTX (Consultant/Covid)

Sept. 2020 to Dec. 2020

Worked directly with the Product Owners, Managers, and Service Delivery Leads within corporation to help align New Business Units strategy and vision, analyzed and defined requirements, worked with BU leaders to define scope, create project plans, and develop lines of communication.

Functioned as an Agile mentor and assisted in gathering requirements, documentation, and project artifacts. With Focus on adding and tracking the value of what was being delivered (ROI).

Supported the business and the project teams with issue resolutions and escalations throughout the project and in day-to-day operations.

Assisted in creating technology roadmaps, project plans, dashboards, and power point presentations for leadership and Senior Management.

Helped develop and implement new business processes after merger. Documented business processes were not in place.

Coordinate scheduling of cross functional meetings and function as the liaison between business groups and IT.

Sr. Business Analyst Choice Hotels (Contractor)

Nov. 2019 to May 2020

•Worked with Data Analytics Team in detailing processes, identifying opportunities for improvement, and driving process and procedural changes for the team.

•Main duties included: researching, analyzing, and documenting system interdependencies for the transition of data from legacy systems to AWS platform.

•Built and updated PowerBI dashboard using SQL and Excel datasets and created PowerPoints to display data findings to stakeholders.

•Created requirements documentation, acceptance criteria, and user stories.

•Performed Scrum Master tasks leading meetings, performing backlog grooming, sprint planning, and release planning. Lead team through daily standups and Agile ceremonies.

•Created Daily and weekly reports for Manager and Business Stakeholders.

•Served as the primary point of contact for work intake and helping the team prioritize requests.

•Worked with QA on developing test scripts and with UAT testing.

•Scheduled, facilitated, and represented the Application Security and Identity & Access Management Teams in meetings with architects, vendors, infrastructure experts, and project teams.

Sr. Business Analyst\Project Mgr. American Airlines (Contractor)

Nov. 2015 – Sept. 2019

●Worked with Agile development team as Project Manager on large enterprise application development and infrastructure projects. Maintaining project scope, timeline, and resources.

●Product knowledge of ETQ Reliance application led to becoming the SME and Product Owner for the application. I gained significant knowledge into the risk management and corrective and preventive actions (CAPA) process to take on the maintenance backlog of other departments integrating their apps into the ETQ Reliance application.

●Tracked, extrapolated, and interpreted data using DBeaver, Tableau, SQL, and Excel to report on trending occurrences and risk ratings for upper management.

●Project responsibilities included creation of project artifacts, updating Rally, allocating everyone’s time to the project, establishing timelines, determining risks, running daily stand-up meetings, backlog grooming sessions, iteration planning, confirming testing, and creating Demo’s and acquiring Product Owner sign-off.

●Created Power Point presentations for Demo’s and Retro’s, providing project status with burndown charts, iteration stats, and KPI’s to senior leadership on a bi-weekly basis.

●Change Management Champion for SSE-IT development team. Created change requests in ServiceNow, followed change process to production deployment and change completion.

●Further responsibilities included making sure the Product Owners were fully engaged and all their business requirements were being met. Often mentored to Product Owners new to the Agile Methodology.

●Worked with Developers and QA on daily basis to work through blockers and bring visibility of those blockers to the rest of the project team.

●On several projects performed dual role at a Business Analyst. Responsibilities included eliciting requirements from Business Owners, developing process flows, and translating those requirements to Application Developers, IT Architects, and the project team.

●Worked with external vendors to resolve application issues, external application development, procurement of external resources, getting quotes for products, services, and providing training to project team.

Sr. Analyst\ Project Coordinator CVS / Caremark (Contractor)

Jan. 2014 – Oct.2015

●Brought on as Lead Analyst for enterprise migration project. Project deliverable was to move approximately 35 thousand machines to Windows 7 within 12-month time frame. Worked with Project Management team, Senior IT, and Application Developers to migrate legacy applications to Windows 7 and IE10.

●Worked with Desktop Engineering group to implement process workflows for prioritizing applications for packaging and verified licensing of enterprise applications.

●Conducted and presented analysis in decision to implement third party analysis tool (Accelerate) designed to generate valuable performance metrics used to drive important business decisions and policy as well as support predictive analytics.

●Analyzed and compared data from multiple sources to rationalize application portfolio.

●Worked with HR department and Desktop Engineering group to break down corporation into manageable deployment groups and develop application stacks to verify application readiness of those groups.

●Developed process for reporting and tracking deployment issues. Created a SharePoint site that linked issues in HPSM helpdesk reporting tool to a dashboard that provided information to Program Manager and executive board.

●Worked with SCCM group to map and deploy XP application packages.

●Moved into Project Management role to facilitate the implementation of Windows 7.

●Conducted daily stand-up meetings to measure deployment successes and failures.

●Managed project teams at multiple locations to troubleshoot hardware and application problems. Technicians needed to be deployed to manually configure PC’s that lost connections to network or required replacement due to age.

SalesForce Analyst AIG (Contractor)

Sept. 2013 – Jan. 2014

●Lead project teams on the development, maintenance, and migration to new customer relations management system, Salesforce.com.

●Developed process workflows, gathered requirements, and performed data mapping for affiliated Broker-Dealers migrating from antiquated CRM system over to Salesforce.com. Migrations required building rapport and trust with Broker-Dealers to gain their confidence in handling customer data. (Data contained sensitive and critical production information).

●Performed statistical analysis of data using tools such as MS Access, Excel, and SQL.

●Often worked with clients that were not technically knowledgeable. Position required strong customer service skills to walk clients through information gathering and deployment processes.

●Position required knowledge of several different CRM’s to locate, retrieve, export, and analyze data. Required taking initiative to learn and become proficient on customers software.

●Set up Sandboxes in Salesforce to analyze customer data, execute test cases, and perform QA.

●Worked with Salesforce developers and QA to troubleshoot issues related to converting data.

Senior Business Analyst Charles Schwab & Co. Inc. (Contractor)

Sept. 2012 – Aug. 2013

●Served as Lead Analyst on Windows 8 Project Management team, worked with IT Senior Management, Business Liaisons, and Software Vendors to determine compatibility of applications migrating to Windows 8.

●Worked with application owners to determine which applications would be required on new platform, prioritize applications for packaging, consolidated duplicate applications and versions, and verified licensing of enterprise applications.

●Coordinated UAT Testing with business owners, development teams, and third party offshore contracting company doing packaging.

●Presented statistical data, graphs, and charts to the Leadership team in weekly meetings, to show the progress of application testing and application readiness.

●Created and maintained defect log on SharePoint site. Verified applications with compatibility issues or requiring further mitigation were escalated.

●Coordinated the gathering of source code, test scripts, and all knowledge base items from application owners for unit testing.

●Analyzed and compared data from multiple sources to rationalize application portfolio.

●Supported the Software Integration department in the packaging of all applications to be deployed by SCCM 2012.

Infrastructure Engineer/PM Chase Card Services

Oct.2004 – Sept.2012

●Primary responsibilities include the definition and design of system enhancements, planning and managing projects, working with end-users to assess business needs and analyze workflows, perform gap analysis, gathered functional requirements, develop test cases, and worked with Developers troubleshooting issues.

●Elicited interviews (User Stories) from end users, mapped out process workflow and gathered functionality requirements.

●Worked with other Engineers, Analysts, End users and technical leads to develop well defined technical requirements and project artifacts for new or existing system and application implementations: mapping application and data process flows, creating wire-frame Visio diagrams, process flowcharts, performing gap and risk analysis, before submitting for project steering committee.

●Lead in the implementation of Salesforce as BPM component to automate processing of inbound cash deposit transactions (EFT, lockbox, credit card, etc.) that are in good order, and substantially automates transactions that are not in good order.

●Product owner and Admin for Chase Card – Health services after deployment. Attended Admin certification course.

●Lead Analyst in the upgrade to Windows 7 for Tempe Card Services. Coordinated testing and migration of over 400 software and web applications. Set up security and access roles for application access by setting up functional roles in Active Directory.

●Performed data and security analysis by querying Active Directory, Databases, Oracle, and SQL servers.

●Managed test teams to achieve project goals. Implementing projects on time, within scope, and with zero defects as defined in the project plan: coordinating resources, creating weekly status reports, and escalating issues.

●Monitored progress regarding schedule and delivery dates for new software releases and upgrades.

●Responsible for the creation and completeness of test plans, test scripts and logging all defects in HP Quality center.

●Worked third party vendors and Chase File Delivery on the set up and monitoring of all new File Transfers and nightly batch processing between Chase and third-party vendors.

●Created technical documentation for Chase applications, processes, and business projects.

●Responsible for providing training to Managers and End-Users in support of new business systems and applications.

●Worked on several key projects aiding the integration of Chase’s key systems during the migration of the company acquisitions. (Microsoft Exchange, DNS, Active Directory, File System Security, Symantec Anti-Virus, File transfers, Building Security, Phone system, Networking, and desktops).

Computer Technician America West Airlines - Now American Airlines

September 2000 to October 2004

●Provided End-user technical and telephony support for 450 users at Tempe location.

●Maintained system backups and performed system/file restorations on Windows systems.

●Maintained the availability of company computer resources including servers, workstations, laptops, printers, telephony, and multimedia equipment.

●Recommended, evaluated, and purchased IT assets.

●Administered and maintained Microsoft Exchange Server and user accounts.

●Maintained system tape backups and implemented disaster recovery plan.

●Maintained PC’s, workstations, printers, and AWV Servers.

●Produced system/network documentation, SOP’s and IT policies.

Military Experience:

United States Army – Rank (E-5) Sergeant – 8 years of Active Service 1990 – 1999

●4 years leadership experience

●Combat Veteran

●Honorable discharge 1999

Education:

University of Phoenix

August 2002 - Bachelor of Science Information Systems

December 2003 – A+, Net+, MCSE Accreditation Course

Training:

Inter-Tel University – PBX –Inter-Tel Adds, moves, changes certification- 2006

New Horizons – Microsoft Exchange 2003 certification – 2005

Saleforce.com – Administration Essentials (ADM201) certification course – June 2010

BRM Institute- Business Relationship Management certification – 2020

American Airlines – FSU - Agile certification course (BA and PM) 2016 to 2018

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