Customer Service Office Manager
Resume:
AMY BURNS
*** ***** ***** **. *********, WI *****
*********@*****.***
Seeking office administrative position offering opportunity of professional development where I can apply my organizational skills and help streamline office operations.
EXPERIENCE
OCTOBER 2018 – PRESENT
CUSTOMER SERVICE REPRESNTATIVE, Salytics
Assist customer inquiries via inbound call and email. Accurately process orders and follow through to shipping of material. Resolve customer concerns by active listening and communicating clearly company policy. Factualy document all inquiries into Salesforce.
MARCH 2008 – DECEMBER 2013
LEAD SERVER, On the Rock
Performed key hourly duties including scheduling and making sure all food and safety protocols are properly being followed. Navigate end resolve both customer and employee complaints.
JANUARY 2004 – MARCH 2008
OFFICE MANAGER, Dr. Wiltkie’s Optometrist Office
Pleasantly welcome clients by creating connections. Processed all accounts payable and receivable. Managed patient and employee scheduling and payroll. Accurately maintained all inventory levels and purchased materials.
EDUCATION
JUNE 2016
ASSOCIATE OF PSYCHOLOGY, University of Phoenix
4.0 GPA
SKILLS
Proficient in multiple CRMs, Microsoft Office Suite, Excel, Skype Office, QuickBooks, Quiken
Detail oriented and thorough in both verbal and written communication
Ability to adopt to change and willingness to engage in continuous improvement
Knack for organizing files/databases
Ability to perform tasks thoroughly and efficiently
Demonstrates ability to stay calm under stressful situations and maintain a professional demeanor
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