AMY BURNS

*** ***** ***** **. *********, WI *****

920-***-****

advdb9@r.postjobfree.com

Seeking office administrative position offering opportunity of professional development where I can apply my organizational skills and help streamline office operations.

EXPERIENCE

OCTOBER 2018 – PRESENT

CUSTOMER SERVICE REPRESNTATIVE, Salytics

Assist customer inquiries via inbound call and email. Accurately process orders and follow through to shipping of material. Resolve customer concerns by active listening and communicating clearly company policy. Factualy document all inquiries into Salesforce.

MARCH 2008 – DECEMBER 2013

LEAD SERVER, On the Rock

Performed key hourly duties including scheduling and making sure all food and safety protocols are properly being followed. Navigate end resolve both customer and employee complaints.

JANUARY 2004 – MARCH 2008

OFFICE MANAGER, Dr. Wiltkie’s Optometrist Office

Pleasantly welcome clients by creating connections. Processed all accounts payable and receivable. Managed patient and employee scheduling and payroll. Accurately maintained all inventory levels and purchased materials.

EDUCATION

JUNE 2016

ASSOCIATE OF PSYCHOLOGY, University of Phoenix

4.0 GPA

SKILLS

Proficient in multiple CRMs, Microsoft Office Suite, Excel, Skype Office, QuickBooks, Quiken

Detail oriented and thorough in both verbal and written communication

Ability to adopt to change and willingness to engage in continuous improvement

Knack for organizing files/databases

Ability to perform tasks thoroughly and efficiently

Demonstrates ability to stay calm under stressful situations and maintain a professional demeanor