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Manager Assistant Customer Service

Location:
Castro Valley, CA
Posted:
February 17, 2023

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Resume:

Jason Boggs

***** ******** ***, *******, ** *****

510-***-**** advd5o@r.postjobfree.com

Summary:

Expertise in all facets of the automotive industry. Comprehensive knowledge of sales negotiations and finance guidelines. Committed to maintaining and analyzing sales data to boost productivity. Specialize in ensuring customer satisfaction through timely handling of customer service issues.

Skills:

●Business operations organization

●Negotiations expert

●Excellent communications skills

●Market research and analysis

●Customer-oriented

●Project manager for both commercial and residential building projects

●Budgeting and sales forecasting

●Strategic planning

●Inventory management

●Training and development

●Profit and Loss Analysis

●Master certified for Chrysler, Jeep, Dodge, Ford, Kia and Lexus

●Remarkable problem solving abilities

Leadership and teambuilding

Experience:

Hertz Corporation – Hayward, CA 2018 – Present

Manager Assistant

●Plan daily workflow and duties of inventory associates to ensure daily operational goals are met

●Build strong leadership and maintain high morale with team members; build relationships with rental car management to work together to achieve sales initiatives

●Ensure inventory is ready for daily customers and corporate accounts, inspections, registrations, and fleet management of new vehicles

●Create, implement, and manage a high-impact outside sales plan to capitalize on current and new business opportunities

●Responsible for building personal relationships with business accounts to further increase our referral number

●Forecast, plan, and execute branch strategies on monthly basis to accomplish branch profitability goals

Hilltop Chrysler –Richmond, CA 2010 – 2017

Internet Manager

●Built rapport with customers to build a base of referrals to establish customer network

●Created a positive online presence with extensive use of social media and customer testimonials to capture sales leads

●Managed e-mails by responding promptly to inquiries and scheduling appointments for test drives and follow-up; creating profitable sales traffic for the dealership

●Successfully generated an increase in sales leads, new vendor deals and additional lead management accounts

●Developed an effective marketing plan that brought in large crowds for each promotion

●Constantly meeting and exceeding monthly revenue quotas; continually recognized at the store level for exceeding customer satisfaction numbers throughout the year

●Structured deals and negotiated with financial institutions to get deals financed and funded

Rhinebeck Ford, Inc. – Rhinebeck, NY 2006 – 2010

General Manager

●Received and approved auto loan applications, supporting loan officers; evaluated monthly revenue and prepared quarterly financial reports

●Set monthly sales goals and motivated staff to achieve such goals

●Prepared sales promotion and manufacturer programs and ensured resolution of all customer complaints

●Maintained inventory for vehicles and managed according to required AutoNation regulations

●Maintained various vehicles and ensured optimal knowledge on product such as services and warranties provided.

●Propelled sales ranking in the city region to top-30 outstanding

●Took the lead in implementing training programs that helped to increase sales by 28%

●Collaborated in buying and selling multi-millions in cars and large quantities of cash

Superior Insulators – Rhinebeck, NY 2004 – 2010

Owner and Operator

●Worked with companies such as Spectrum Skanska, Toll Bros Building and several other projects.

●Implemented efficient business practices, striving for continuous improvement and quality assurance.

●Worked with unions; negotiated and handled multi-million dollar accounts specializing in all facets of insulation, solar projects, geo-thermal, automation for low voltage, sub-contractors and all state of the art projects

●Educate and train office on proper preventative maintenance techniques to ensure proper equipment operation and to ensure equipment longevity

●Prepare proposals, and vendor and purchasing agreements, strategically negotiating terms and tracking compliance and inventory

Lightec Communications, Inc. – Pleasant Valley, NY 2004 – 2006

Consultant

●Authored or revised project plans, business requirements, functional specs, and cost assessments

●Prepare and present proposals to decision makers to negotiate agreements

●Maximized client satisfaction and account retention by stepping in to resolve complex issues and escalations

●Oversaw tracking, performance measurement, and reporting for social media and email marketing campaigns

●Saved the company from going bankrupt by building a residential company in 9 months turning a 1.9 million gross profit and helping aid in the sale of the company for 12 million

Council on Professional Excellence (COPE) – New York, New York 2000 – 2009

Sales trainer

●Assisted with coaching and development of individual sellers by providing post-training field support, in conjunction with the regionals sales managers

●Developed and implemented curricula relevant to the training of new field personnel

●Assisted in call monitoring for the business giving constructive feedback in line with the company standards, work to develop and continually refine standards

●Developed and implemented sales curricula and education materials for field training to support new product launches

●Took an active role in coaching and mentoring sales leaders and reps to raise their level of performance

●Provided one-on-one guidance regarding sales development strategies and protocols to newly hired sales team members

Rhinebeck Ford – Rhinebeck, NY 1998 – 2004

General Manager

●Managed 42 employees, customer issues and franchise responsibilities

●Maintained all business relationship with outside vendors and developers, ensuring all parties continue to meet project deliverables, including budget

●Consistently achieving revenue goals and ranking among the top performing franchises

●Developed quarterly financial reports, budgets and forecasts to track revenue generations and expenditures

●Implemented strategies to boost sales through traditional and online promotional efforts

●Provided quarterly updates to inquiries from corporate headquarters

LJ's Auto Sales – Rhinebeck, NY 1996 – 1998

Owner and Operator

●Managed entire operation of business including delegating responsibilities such as inventory, shipping/receiving and payment of bills, bookkeeping and accounting

●Reviewed and evaluated facility activities to ensure conformance to state and local regulations

●Procured materials of the desired level of quality for the best possible cost to maximize profits

●Provided and inspired outstanding service to customers by maintaining attention to detail and completing assigned work in a timely manner

●Communicated with vendors and clients and established sound communication between the two parties

●Maintained documents required for transportation of goods, vendor and client details, purchase order and licenses

Education:

Chabot College – Hayward, California Present

Applied Technology and Business – Real Estate

Vassar College – Dutchess County, New York 1992 – 1993

Bard College – Dutchess County, New York 1991 – 1992



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