Charlene Capps

Customer Support

Killeen, TX ****2

advd5f@r.postjobfree.com

+1-254-***-****

1. Currently looking for a career in customer support/relations 2. Excited to utilize skills in administrative setting assisting needs of others Authorized to work in the US for any employer

Work Experience

Cashier

Ding dong food mart - Killeen, TX

January 2023 to Present

I work as a cashier in the grocery store side of the building where I cash customers out for purchases made and provide excellent customer service. I also work as a food service provider in the restaurant side of the building where I come into work at 5:00 every morning to cook all of the breakfast items on our menu Truck Driver Class A CDL

Here To Help Trucking LLC - Killeen, TX

April 2022 to January 2023

I worked as a team driver with another CDL holder where we drove over the road to various states. I am here to off state laws that apply to CDL holders. I maintain expected level of safety while on or off the road. And inspect each truck before going out to make sure that it is not a hazard to myself or other drivers Dental Assistant/Receptionist

Allied Dental - Killeen, TX

March 2020 to March 2021

Assist dentist with patient care, maintained cleanliness of office,exams rooms, and dental supplies, scheduled appointments, receive payment for services, maintained pleasant and professional relationship with patients

Retention Specialist

CCI Sprint Call Center - Temple, TX

March 2015 to May 2018

Received inbound calls, de-escalated problem situations, report to manager on duty, maintained professional tone, ability to persuade customers keeping their business, documented accurate notes and timely manner

Delivery Driver

Advance Auto parts

January 2014 to January 2015

Report to work on time, accurately read/fill order for various companies in the surrounding area, delivered car parts to customer and safe timely manner, I'll buy by all safety regulations, maintain thorough log of vehicle driven each day, professional relationship upheld upon each delivery, accurately effectively communicating with company ordering parts.

Office Manager

Farmers insurance - Killeen, TX

June 2001 to June 2008

Maintain cleanliness of office, upheld professional relationship with each customer, report daily to acting agent, filed via electronic and paper, successfully initiated auto, home, and Life insurance policies Education

2 classes shy of Bachelor's degree in Psychology

Texas A & M University-Central Texas - Killeen, TX May 2014 to May 2016

Associate's degree in Liberal Arts And Sciences

Central Texas College - Killeen, TX

May 2001 to May 2004

Skills

• Dental Receptionist (1 year)

• Customer service (8 years)

• Cash handling (10+ years)

• Commercial driving (1 year)

• Route driving (1 year)

• Delivery driver experience (1 year)

Languages

• English - Fluent

Assessments

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

April 2022

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

April 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.