Emergency Dispatcher

RESUME

Kamille Maddux

**** *. ******* **

Broken Arrow, OK 74012

Cell: 918-***-****

Email: *************@**********.***

Statement

Upon my recent retirement, July 1, 2022,

I have since discovered I need to be productive.

I am not finished contributing.

WORK HISTORY

T.A.I.T – Tulsa Airport Improvement Trust

November, 2007 – July, 2022

Position: Airport Emergency Dispatcher

Essential Tasks:

Receive incoming requests, via telephone and radio for emergency assistance personnel

Dispatch personnel and equipment by radio and telephone

Monitor security access video cameras and airport fire alarm system

Monitor base radios and frequencies

Operate tape recordings, flight information computer and office equipment

Identify and report equipment malfunctions

Unlimited access to CADS and database files in the entry of incidents as well as maintain/

input of relevant data to proper authorities to proper authorities

Maintain/search records and relay information to personnel in the field

Compose/edit general correspondence

Assist airport employees and the public with questions about the location and functions

of the Tulsa International Airport and reliever airports

Perform record and warrant checks on computer and use teletype to request information

from law enforcement agencies nationwide.

Provide training/assistance to co-workers

Supervisor: Lisa Casey, Dispatch Supervisor

918-***-****, Work cell

918-***-****, Office

City of Tulsa – Emergency Dispatch

February, 2006 - November, 2007

Position: Telecomunicator

Essential Tasks:

Successful completion of the Public Safety Communications Training Academy

and assignment to on-the-job training as a law call taker

Answer emergency, non emergency calls for TPD, TCSO, CAPD, SPPD and

animal shelter

Work radio/service for TPD, taking all incoming service requests from

TPD officers

Process calls in a timely manner. Sought to protect citizen and officer by thorough

collection and dissemination of information to agencies, to provide an appropriate, safe level of response

Maintain professional manner and courtesy when dealing with the public and response

agencies

Exibit proper decision making, call control, questioning methods, information gathering

gathering and verification, listening skills and manner of interaction with callers

Difficult callers are dealt with effectively; personal feelings are not evidenced during

call processing. Response measures are sound and based on operational policies,

procedures and guidelines.

Proficient in the use of CADS includes the physical manipulation of the CADS

terminal as well as the actual entry of incidents, access to CADS database files

and a thorough knowledge of geography and landmarks are demonstrated in entries,

correct incident types are used; correct priorities are utilized as well as call data.

Proper radio techniques and policies are followed to comply with FCC law enforce-

ment agency and departmental guidelines, rules and regulations.

World Publishing Co. - Tulsa Oklahoma

January, 1995 – June, 2005

Position: District Manager, Circulation

Essential Tasks:

Contracted, trained, developed independent contractors. Maintained an up-to-date

listing of all potential contractors, used to fill open routes as thety occurred,

expeditiously

Managed the distribution of all Midtown Tulsa papers

Executed and approved carrier contracts for midtown Tulsa

Ensured satisfactory delivert for all subscribers in the district. Handled difficult or

sensitive subscriber situations, either by telephone or if necessary, in person

Minimized carrier turnover within the district

Promoted new business in the district

Ensured all complaints and shortages were delivered in a timely and professional

manner and all service problems were corrected expeditiously

Prepared reports and all other necessary papersork, timely and accurately

Handled any/all unforeseen problems that developed in the district

Collected vendor route monies and submitted collections monthly to cashier

Maintained a professional appearance and attitude consistent with an individual

representing the WPC, to vendors, subscribers, as well as other WPC employees

and independent contractors.

Participated in district/departmental meeting and marketing programs as required

by circulation management

Supervisor: Mike Dugan, Zone Mgr

pgr: 918-***-****

•

Contact this candidate