Scrum Master Support Analyst

CYNTHIA BELL, MBA

*********@*******.*** 901-***-****

Project Administrator/Scrum Master/Business System Analyst/Business Support Analyst

EXECUTIVE SUMMARY

Excellent computer skills that include Microsoft Word, Excel, PowerPoint, Outlook, Microsoft Project, VersionOne, ALM (Lifecycle Products), Service Now

Familiar with using Agile methodology; Certified Scrum Master (CSM)

Skilled with the ability to interact with managers effectively, efficiently, and professionally.

A dedicated individual with proven analytical abilities; experienced in managing a variety of responsibilities and functions.

Excellent verbal and communication skills and can administer project manager functions such as promote positive employee relations, ability to administer procedures.

Areas of Expertise

Strategic Planning – Training and Development – Certified Scrum Master– Agile- Kanban. Business Administrative duties

Professional Experience

QUADIENT (Neopost) July 2021 – present

International company specialize in mailing equipment

Business Support Analyst

Troubleshoot ERP system related issues

Manage requests and implementation of business system enhancements, reporting, modifications, and testing to satisfy business requirements

Work with Business Process Management (BPM) team and internal users for ERP related activities operating systems SAP and SHIPERP.

Perform customer testing in SAP non-production environment

Support development and operations teams in the launch of new products

Provide post-production support for business system enhancements and product launches

Maintain, generate, and distribute reports

Maintain Key Performance Indicators

Work with technical team and internal users to develop Neosearch reports

Act as a SAP key user to ensure master data is accurate

Recommend new approaches to drive continuous improvement

Special projects as assigned

ECS FEDERAL, INC. (United State Postal Service) December 2011 – April 2021

Electronic Consulting Service

Business System Analyst IV / Project Administrator II/Scrum Master (2011-2021)

End-to-end project management skills, which include creating and maintaining project plans, facilitating meetings to document business requirements, scheduling, tracking, and reporting on project status, and identifying and mitigating project risks.

Host daily meetings to get updates on project (Stand-ups), address potential impediments and assist product owners to find methods to effectively manage the product backlog.

Communicate the product owner’s wish list to the team effectivity.

Extensive understanding and experience in the product development life cycle.

Work closely with Program Managers and USPS Business Owners to document business objectives, project timelines and assist with the development of required documentation (i.e., BNS (Business Needs Statement), ICD (Interface Control Documents), SOP (Standard Operating Procedures), workflow documents, etc.).

Work closely with developers; responsible for developing and maintaining the required USPS project artifacts in accordance with USPS Policies and Procedures. Help team to overcome impediments by providing the necessary tools.

Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.

Ability to work independently with very limited supervision on complicated tasks required.

First data, inc. (fd) January 2009-December 2011

One of the Largest, Credit card processing companies

Account SPECIALIST (2009-2011)

Assist merchants with various issues with credit/debit card transaction issues. Customers worked with on a daily such as McDonald’s, Panera Bread, and Yum Brand merchants with reconciling weekly or monthly books.

Change Bank account information for various merchants in different systems. Also send requested paperwork to merchants.

Provide service to merchants through inbound and outbound calls also through shared inbox. Act as the Customer's liaison to all internal FDC departments for issue resolution.

Send and setup merchants to receive weekly and monthly reporting, also setup new accounts.

Education & Professional Development

Master of Business Administration, HR Management – University of phoenix

Bachelor of Science – alcorn state university

Associates of Arts- Coahoma Community College

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