District Manager Assistant Director

WENDY DONOVAN

*** ******** *****, ********, ************ 15116 412-***-**** ***********@*****.***

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DISTRICT MANAGER

QUALIFICATIONS PROFILE

Growth-focused, seasoned professional with extensive experience in pioneering business management operations, optimizing customer experience, and surpassing business performance goals. Recognized for unparalleled work ethic and exemplary ability to handle multiple priorities. Expert at motivating, guiding, and leading teams toward a common goal. Known for analytical problem-solving and critical thinking aptitudes in evaluating situations, formulating strategic action plans, and resolving complex situations.

AREAS OF EXPERTISE

Risk Management ~ Profit and Loss (P&L) Management ~ Marketing Strategies Personnel Management, Training, and Development ~ Process Improvement Strategies ~ Customer Acquisition and Retention PROFESSIONAL EXPERIENCE

Learning Care Group Cincinnati / Dayton, Ohio /Pittsburgh, PA District Manager March 2015–Present

• Responsible for ten units comprising the 2 states averaging $15 million in annual revenue. Essential functions include; staff recruitment and training, sales and market planning, budget creation, accountability and consistent delivery of quality educational programs.

• Increased net revenue by 20% and profit margin by 15% within three years achieving planned budget each year.

• Decreased Director turnover to 20% within three years resulting in a high performing team.

• Implemented new ancillary products resulting in revenue growth of $150,000 a year.

• Lead 10 schools through QRIS Stars program- currently have five school that were awarded 5 stars in Ohio and 4 NAEYC school.

KinderCare Education/Knowledge Universe Pittsburgh, PA Cleveland, OH (1994–2015) District Manager 2000–2015

Center Director 1998–2000

Assistant Director 1995–1998

Lead Infant Room Teacher 1994–1995

Performed comprehensive financial analysis of center results while handling $22M in P&L

Provided expert leadership to district operations of 14 centers as a portfolio of business, which involved identifying and securing sales opportunities, as well as streamlining portfolio decisions to optimize revenue growth

Drove efforts to ensure that center sites were sanitary, safe, engaging, and in good condition while aligning with health and safety regulations

Efficiently handled controllable expenses to further refine district profitability and quality

Developed strategies on future trends and opportunities for performance improvement, and integrated them into innovative action plans

Exemplified extensive knowledge of the National Association for the Education of Young Children (NAEYC) quality rating system, as well as environment rating scales, such as the Early Childhood Environment Rating Scale (ECERS), Infant/Toddler Environment Rating Scale (ITERS), and the School-Age Care Environment Rating Scale (SACERS)

Seamlessly managed the operations of 18 schools in the Pittsburgh and Cleveland areas

Built and maintained positive and long-term business relationships with customers to ensure that all issues are addressed and that they are totally satisfied with the service provided

Demonstrated strong understanding of the competitive landscape and strive to optimize specific competitive advantages within the market

WENDY DONOVAN

106 Delaware Court, Glenshaw, Pennsylvania 15116 412-***-**** ***********@*****.*** Page 2 of 2

Utilized existing processes, resources, and tools to support customer acquisition and retention activities

Supervised a team of center directors focused on meeting and surpassing district objectives

Motivated team members to perform within acceptable boundaries, and addressed outlier behavior with feedback and proper guidance

Supported the personal and professional development of center directors and the District Team

Closely coordinated with the Marketing Department to direct strategic marketing initiatives to streamline enrollment and revenue growth

Key Highlights:

Received numerous awards, including

Learning Care Group Leadership Award for 2018 and 2019

2021 Learning Care Group Award for lowest staff turnover of employees

District Manager of the Year Award in 2011,2012, 2013 and 2014

Region 6 SPARK Award winner in 2014

Center Performance Award in 2014 for being in the top 10% of year-over-year full-time equivalent (FTE) growth

Customer Retention Award in 2012

100% Accreditation Award in 2011, 2012, 2013, 2014, and 2015 for all 18 schools in the region

Achieved 89% occupancy in private pay and 96% occupancy for the district, along with double-digit revenue and 23% DOI growth in the last five years

Gained distinction for attaining the highest client retention rate in 2006 to 2008, as well as the national runner up for the highest retention rate at 88.6% in 2013

Played a major role in streamlining net revenue growth by 17.5% compared to previous year, which was recognized as the highest in the Eastern Division and second highest in the company, and translated to 23% annual Direct Operating Income growth

Served as part of the Inaugural School Advisory Council since 2011

Attained the highest academic enrichment program revenue for the region in 2008, 2010, 2011, 2012, 2013, and 2014

Pioneered the opening of three new centers for the company, achieving more than 90% occupancy rate as of date and $1M in revenue in the first year

Earned selection to the Elite District Manager Group in 2007 and 2008 for meeting the top 10% in revenue for the company for three years

Implemented strategies to reduce overtime by 50%, which generated $10K in savings annually for the organization

EDUCATION

Associate of Science in Early Childhood

ALLEGHENY COMMUNITY COLLEGE PITTSBURGH, PA

PROFESSIONAL AFFILIATIONS

National Association for the Education of Young Children (NAEYC) Pittsburgh and Ohio Association for the Education of Young Children (OAEYC and PAEYC)

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