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Customer Service District Manager

Location:
Flemington, NJ
Posted:
February 16, 2023

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Resume:

Kൾඅඅඒ Gඈൽඈඐඇ

Ringoes, NJ *****

908-***-**** - advd2a@r.postjobfree.com

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Drives business through leadership improvements district-wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change and solution-oriented manager with successful retail background. Leverages decisive leadership approaches to continuously boost key metrics. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated leadership expertise and corporate partnerships. S අඅඌ

Marketing campaigns

Staff recruiting

Staff Management

Leadership skills

Business administration

Operations management

Project Management

Strategic planning

Financial Management

Negotiation

Creative merchandising

Sales and marketing

Wඈඋ H ඌඍඈඋඒ

06/2009 to Current District Manager

Tommy Hilfiger – Metro NJ.NY & Eastern PA

Spanning my 12+ year career with Tommy Hilfiger, i have managed 4 different districts over 6 years.

June 2009-2015 General Manager of Elizabeth NJ location. $32 million in revenue. Managed warehouse operations as well. 16 managers and up to 350 employees.

Positive and productive relationships with store, field leadership and Executive Leadership Teams.

Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.

Supervised up to 12 locations to enforce high-quality standards of operation. Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales. Modeled best practices for sales and customer service. Improved operational standards, personnel moves, and merchandising strategies. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Optimized in-store merchandising, brand presentation and inventory availability and focus.

Hired and led up to 50 managers and supervisors for retail organization. Drove sales for 10 stores in district, generating up to in $56 million annual volume.

Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.

Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.

Attracted new clientele and developed customer relationships through localized marketing events.

Produced reports outlining financial data to assist management with making strategic plans and operational decisions.

Generated $56 million in annual sales through succession planning talent and business acumen accountability.

08/2004 to 05/2009 District Manager

OshKosh B'Gosh/Carter's Inc – Central PA & NJ

Supervised up to 24 locations to enforce high-quality standards of operation. Hired and led up to 100 managers and supervisors for retail organization. Drove sales for 24stores in district, generating up to in 32 million annual volume. Generated $32 million in annual sales through succession planning talent and business acumen accountability.

08/2001 to 08/2004 General Manager

Euro Bebe – Flemington, 'NJ

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Developed and maintained relationships with customers through personal shopping experience.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Implemented operational strategies and effectively built customer and employee loyalty.

Eൽඎർൺඍ ඈඇ

High School Diploma

Hunterdon Central High School - Flemington NJ

Aൿൿ අ ൺඍ ඈඇඌ

Tiegerman High School-Queens NY

NEPA Youth Organization

Sඈർ ൺඅ Rൾඌඉඈඇඌ ൻ අ ඍඒ

Tiegerman High School-ranges from Pre K-12th grade and serves students with developmental disabilities (Autism). I was selected by the CEO of Tommy Hilfiger to establish a Tommy Hilfiger store within the school. The store would be part of the Marketing program within the school. My responsibility included developing my store managers within my district to help support this initiative. Tommy donates product that the stores sells. All financial proceeds go back to the school for something the budget cannot afford. Most recently, they purchased an Apple POS system. As the Tommy representative, I created partnerships with the Principal and teachers. The primary goal of this program is to enhance the students knowledge of the retail industry and to assist them in understanding if this is a career they would want to move forward in. In my role, I've worked with over 300 students, met countless grateful parents and family members and attended graduations and other annual events held at the store. Fashion Knight being on of my favorites! I am honored to have been chosen for the Support and Dedication Award from the school in 2017-2021. And, I graciously explain, I am the one who is humbled that they allow Tommy and myself to be part of their school. NEPA Youth Organization-A 501c3 non profit organization that provides after school drop in programs for high school students. Recently, they started a Rapid Rehousing Program for teens ages 18-21 who are homeless. I organized a Region wide fund raiser including a basket auction that raised $10,000 through inspiring and motivating approximately 1500 Tommy employees. The company matched the donation. I've also worked with the youth to teach interviewing skills including "how to dress" and resume writing.



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