Brenda Hicks

678-***-****

advd1l@r.postjobfree.com

Bachelor’s Degree in Criminal Justice, Georgia State University, Atlanta, Georgia

Summary of Qualifications

• Accomplished administrative assistant offering more than 12 years of full range of administrative support.

• Consummate professional dedicated to making the lives of busy executives easier.

• Excel in turning disorganized environments into smooth operations.

• Ability to overhaul and streamline administrative processes to improve efficiency.

• Quality customer service and management skills.

• Capable of retaining confidential data and maintaining the highest performance standards.

• Ability to handle multiple projects, changing priorities and a continually heavy workload.

• Superior attention to details conducted with a high degree of accuracy and professionalism.

• Accustomed to a fast-paced environment with aggressive deadlines.

• Ability to manage daily operations with little to no supervision.

• Possess excellent skills in follow up execution, reliability, time management and punctuality.

• Advanced software knowledge.

HIGHLIGHTS

Quality leadership

Superb organizational skills

Works well as team and individually

Self-starter and deadline driven

Excellent verbal and written communication

Skillful at prioritizing workflow

Enthusiastic team player

Customer service oriented

Responsible and Reliable

Exceptional attention to details

Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, PeopleSoft, Microsoft Access, Google Drive, G-Suites, Calendar, Kronos and Internet Research.

Relevant Employment History

Talantage, LLC, Atlanta, GA Jul 2022 – Oct 2022

Contractor for City of Stonecrest

Administrative Assistant/Receptionist

Handle general office tasks and administrative duties, such as directing communications between co-workers and customers. Maintain office supply inventory level by checking stock to determine inventory level, anticipating needed supplies to ensure supplies are available and organized at all times. Responsible for receiving, opening, and distributing mail. Communicate with a diverse group of callers and visitors, and internal contacts at all levels of the organization. Greet, welcome and sign-in on-site citizens, answering inquiries, determining the nature of business, and notifying visitors to the appropriate personnel to ensure great customer service. Compose and respond

to emails. Receive packages as well as and prepare packages for shipping via United States

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Postal Service, FedEx, and UPS.

Chickasaw Nation Industries Advantage, LLC, Atlanta, GA Oct 2019 – Aug 2020

Contractor for Centers for Disease Control and Prevention

General Clerk II

- Performed a full range of official personnel actions to include appointments, promotions, reassignments, separations, transfers, reinstatements, excepted and temporary appointments, career-conditional and career appointments. Successfully processed 30 or more new hire actions and other full range of personnel/pay actions each pay period as assigned.

- Processed other more unique type actions such as Fellowship Programs, Annuitants, Committee Members and Experts/Consultants. Ensured accuracy of the data based on regulatory authority, instruction policies and procedures.

- Analyzed previous federal service to determine creditable service when calculating service computation dates for new hires/rehires. Scanned a variety of personnel documents into employees' electronic Official Personnel (eOPF) system. Provided advice and assistance to employees regarding employee benefit problems and issues that require research due to related/pay issues. Assisted in training new employees as well as completing several special projects.

Douglas County School System, Douglasville, GA Oct 2016 – Jan 2020

Certified Substitute Teacher

Fulfill both short-term and long-term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades 1-12) and diverse cultural backgrounds. Instruct classes of as many as 24 students; communicate with teachers, administrators and parents; and build a positive rapport with students.

LifeScience Logistics, Atlanta, GA Aug 2014 – Jan 2020

Surge Member

Well-trained team member responsible for emergency response and activation in support of LifeScience Logistics if and when the need arises. Maintain response ability by participating in routine monthly activation. Responsible for the completion of general warehouse duties which includes but is not limited to product handling, packing, shipping, sanitation and other duties.

Fulton County Government, Apr 2014 – Dec 2015

Registration and Elections, Atlanta, GA

Administrative Assistant II

Compiled and verified voter list from official registration records. Requested identification of voters at polling place. Obtained signatures and recorded names of voters to prevent voting of

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unauthorized persons. Distributed ballots to voters and answered questions concerning voting procedure. Verified voter name, correctly checking in each voter, giving that voter the correct number of ballots, and assuring that each voter is given a confidentiality envelope if desired. Confirmed the address listed on the checklist for the voter and ask if the address is correct.

Georgia Institute of Technology, Atlanta, GA Mar 2008 – Sept 2008

Administrative Assistant I

Served as central contact and resource to ensure compliance with Institute guidelines and policies on all administrative activities. Responsible for ensuring mail is sorted and distributed properly. Performed general office duties, such as ordering supplies and mailing materials and maintaining records management database systems.

Municipal Court of Atlanta, Atlanta, GA Jan 2005 – Aug 2007

Bond Clerk

Served in Municipal Court Office processing over 100 forfeited bonds per month. Tracked and maintained records of monthly bond calls cases. Developed updated filing system for efficient office operations. Examined court documents to ensure suitability for filing or processing in court system. Composed, compiled, and maintained Bond Call calendar consisting of a caseload average of 150 – 200 cases per month. Established protocol for training and implementing a new software program for retrieval and processing court information and documents. Developed updated filing system for efficient office operations. Developed guidelines applicable for the efficient operating of the Bonds Division.

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