Andy Ayala

Retail Assistant Manager (Sales,Shrink, & Customer Service)

Los Angeles, CA 90044

advd12@r.postjobfree.com - 661-***-****

To obtain a challenging and responsible position in Retail management . Providing hands on experience, retail business knowledgeable, and with excellent customer service. Authorized to work in the US for any employer

WORK EXPENSIVE:

Customer Service Representative

Responsibilities:

Provide excellent customer service and maintain store appearance and profitable. Assistant Store Manager

Rite Aid - Los Angeles, CA - December 2017 to Present Responsibilities:

• Provide excellent customer service and, cleanliness of store facilities for proper presentation.

• Excellent customer service on pharmacy and front end for performance surveys and customer satisfaction.

• Poses a vast experience in credit/ receiving/ shipping merchandise from various distributors; For Example, Mc. Lane,Pepsi, Fritos,C.D.C. etc.

• Also knowledgeable in P.O.S. system, merchandising; For example fixing glitches, refund, troubleshooting.

• Responsibilities to direct team; Schematic change, Audits, and Lost Prevention, Freshness, Daily damages, and various other daily activities

• Responsible for closing and opening store via P.O.S. system and balancing safe; cash and deposit handling, checking e-mailed daily, corporate daily task, recalls, customer complaints, state compliance with city licenses.

• Ability to train new cashiers on day to day responsibilities and duties. Customer Service Representative

Fastrip Food Stores - Bakersfield, CA - August 2015 to September 2017 Responsibilities:

Provide excellent customer service and maintain store appearance Assistant Store Manager

Family Dollar - Bakersfield, CA - January 2015 to September 2017 Responsibilities:

• Provide excellent customer service and, cleanliness of store facilities for proper presentation.

• Poses a vast experience in credit/receiving merchandise from various distributors; For Example, Mc. Lane,Pepsi, Fritos,C.D.C. etc.

• Also knowledgeable in P.O.S. system, merchandising, schematic change, audits, and Lost Prevention.

• Responsible for closing and opening store via P.O.S. system and safe; cash and deposit.

• Ability to train new cashiers on day to day responsibilities and duties. Accomplishments:

• Developed a new strategy for overstock that increased productivity by 30% and helped reduce loss and theft

by 25%

Skills Used:

• I used my communication skills to have customer enjoy their time at the store. Strategy to put floor display in proper display areas. Up sale by providing info about our product specials

(weekly or monthly deals) via our monthly planner, and suggest a few of our new items. Store Associate

7-Eleven - Arleta, CA - March 2014 to November 2014 Responsibilities :

• Clean store facility during graveyard shift. Sweep, mop, clean grills, oven and maintain a presentable establishment.

• Receive, scan and stock merchandise deliveries from Mc. Lane, C.D.C, Pepsi, Snapple, etc.

• Responsible with counting money, shift change and inventory. Excellent customer service and cashier experience.

Accomplishments:

• Helped reduce theft by 33%. Fixed customers main complaint about coffee being cold kept coffee freshly brewed and retained and gained customers satisfaction. Cleanliness of facility to give a better appearance to store.

Skills Used:

• My skills are excellent customer service, inventory control, price labeling, food prep and stocking inventory. I used my communication skills to have customer enjoy their time at the store and suggest a few of our new items.

Assistant Plumber

Gilberto's Plumbing - Los Angeles, CA - January 2009 to November 2013 Responsibilities:

• Assisted plumber as we installed and maintained underground utilities. Repaired and replaced ABS surface drain pipe, copper pipe and PVC. pipe or fittings.

•Performed various duties such as digging,preparing tools, and other duties. Studio Equipment Inventory

Cinelease Inc. - Los Angeles, CA - January 2006 to January 2009 Responsibilities;

• Create and implemented an inventory system. Conduct physical inventory and updated locations of parts/ products and increase search speed by 22%. •Compare and identified contents to packing slips. Broad Knowledge of tools and material. Transporter

Northridge Hospital Medical Center - Northridge, CA January 2002 to January 2004 Responsibilities:

• Transported blood and fluid specimen to lab. Daily transport of patients to M.R.I., X-rays, I.C.U., and other facilities.

• Escorted families of newborns to exit for discharge. Experience with wheelchair and gurney. Delivered

excellent customer service.

EDUCATION

Los Angeles Trade Tech - Los Angeles, CA

2011 to 2014

SKILLS

• Inventory, customer service, POS system, shipping and receiving, shift change, recovery, inventory control.

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