JAQUELINE NAZOLINY

Brockton, Ma *****

857-***-**** - advd0w@r.postjobfree.com

PROFESSIONAL SUMMARY

Excellent communication and relationship building skills with proficiency in Outgoing Administrative leader offering 9 years of experience prioritizing and delegating administrative tasks to drive goal-achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top-talent and cultivating an empowering and productive work culture. Professional and polite with upbeat attitude and resourceful approach to challenges. SKILLS

Regulatory Compliance

Schedule Coordination

Coaching and Mentoring

Team Management and Supervision

Team Building

Staff Development and Training

Handling Customer Complaints

Motivational Leadership

Performance Management

Quality Assurance

Microsoft Office Suite

Complex Problem Solving

Decision Making

Report Preparation and Analysis

Recruitment and Hiring

Contracts and Vendor Agreements

Layout Planning

Methodical and Organized

Cross-Functional Collaboration

Honesty and Integrity

Payroll Administration

Customer Service Management

Delegation and Work Assignment

Adaptable and Resilient

Leadership and Change Management

Diligent Follow Through

Office Equipment Management

Maintenance Coordination

Project Management

Variance Resolution

Confidence and Drive

Verbal and Written Communication

Budget Management

Multitasking and Prioritization

Goal Setting

Accounts Payable and Receivable

Documentation and Recordkeeping

Data Analysis and Modeling

Administration and Operations

Employee Motivation and Discipline

Remote Work Coordination

Meeting Coordination and Support

WORK HISTORY

01/2019 to Current Administrative Supervisor

MIT Medical – Cambridge, MA

Continually assesses service area environment for emerging trends that impact administrative operation including but not limited to the direct oversight of staff Serves as the service area representative on relevant committees of MIT Medical to ensure that the needs of staff and patients are met across the continuum of care Acts as a champion of positive changes within the service area and the MIT Medical Department

Ensure that all staff greet all patients and family members in a professional and courteous manner; verifies all demographic and insurance information, making changes as necessary; ensures copy of proof of insurance card is taken, co-payments collected, transactions are logged correctly and cash reconciliation are done to provide an accurate accounting of all funds Ensures that self and staff maintain a working understanding of all health insurance plans specifically focusing on those sponsored by MIT and Medicare Maintains basic knowledge of medical terminology for self and is done by all staff Oversees the management of both inbound and outbound phone calls, emails, and/or other standard patient inquires by ensuring that the answering, screening, and routing

Writes or edits all template correspondence for patients and physicians ensuring that all staff follow established protocols

Process weekly timesheets and supplemental pay.

01/2017 to 01/2019 Lead Patient Service Representative MIT Medical – Cambridge, MA

Acts as lead and subject matter expert for all front desk activities Serves as a mentor/developmental advisor and training resources to less experienced staff, providing an example with regard to quality of work Provides expertise, advice and counsel to peers regarding best practices Trains all new front desk, both permanent and temporary staff, on all aspects of the role

Coordinates and possibly delivers trainings on policies, procedures, and other requirements from outside of the Clinical Assistant I role that were implemented by other portions of the Medical community to ensure CA I interpretation is accurate

Shares information in a clear and concise manner

Tailors communication to different audiences

Helps others clarify problems; adapts and modifies established approaches including teaching others how to think through alternatives and choices Decision making guided by varied and less defined instructions and practices requiring broader interpretation

Automatically makes more decisions on complex issues and priorities for own work area

Makes recommendations to solve and resolve highly complex problems Establishes and leads project timelines or short-term goals Front desk (check in, collecting co-pays, obtaining accurate insurance eligibility information, etc.) and administration (phone calls, data entry, insurance reviews, etc.)

Schedules patient encounters (appointments) and procedures to coordinate within and across providers, service areas, and institutions Provides positive and effective customer service that supports departmental operations

Greets and directs patients, families, and visitors Covid project team and checker

01/2015 to 01/2017 Clinical Assistant I

MIT Medical – Cambridge, MA

I am responsible for performing routine functions within Internal Medicine, Specialties, Pediatrics, x-ray, Referral Office and Urgent Care services Will perform support functions related to test requisitions, medical record documentation, answering the telephone, processing telephone requests, scheduling appointments via computerized appointment scheduling system, patient reception, coordination of medical records and associated clinical and administrative documents

I contribute to the safe and efficient operation of the facility I am required to cover at MIT Medical/Cambridge as well as MIT Medical/Lexington

Onfirms patient name, date of birth, demographic information, PCP choice and monitors Registration status for eligibility prior to scheduling every appointment Uses Touch Works tasking to relay telephone messages promptly to Clinician Collect co-payments from patients and balance daily batch. 06/2012 to 10/2015 Patient Service Coordinator Team Lead Tufts Medical Center – Boston, MA

Perform all duties and responsibilities of a PSC I and II Coordinates the scheduling of multiple appointments using multiple systems or resources

Possesses a thorough knowledge of all HMO, managed care, other third party insurers, and available patient financial services/resources Works to insure HIPAA Confidentiality and Privacy Policies is fully implemented Assists with special projects as required

Projects may include such topics as obligations to insurers, hospital issues of compliance and/or Operations Improvement Initiatives Manages the Outside referrals that come into the Practice Coordinate Surgery for Gyn Patients

Coordinates Pre-Admission Testing for Gyn- Patients.Triages and manages patient telephone calls, utilizing courteous customer service skills Provides cross coverage for other Practice staff members for absences, vacations, etc

And during variations in workflow, as needed

Performs Surgical Booking, which includes coordinating pre-op testing and other necessary appointments

Administrative Duties: Calendar Management LMR Document Manage Incoming Mail Other Duties as Assigned

Special project, Lab tracking

01/2010 to 01/2014 Patient Service Coordinator

Tufts Medical Center – Boston, MA

Scheduling patient appointments, including follow up, internal and external testing and labs, surgical booking and coordination

Assist with scheduling template creation and changes Answering phone, triage calls, respond to patient request, and take messages Greets and maintain patient confidentiality and privacy consistent with HIPAA guidelines

Checking patients in and out: verify patient's demographic and insurance information

Assist with revenue cycle clearance, including registration accuracy, referral management and insurance verification

Collect copayment

Complete general office work, including faxing, scanning, mailing, and correspondence

Provide cross-coverage for other team members

Training new employee

Effective interpersonal and communication skills with demonstrated telephone etiquette and telephony skills

Ability to demonstrate excellent customer service skills effective and courteous work with various group of patients, staff and providers Demonstrated ability to solve patient and practice problems Demonstrated understanding of managed care other insurance related coverage plans

Knowledge of insurance plans currently accepted by the hospital Understanding of disaster protocols to include: fire, safety, and code calls pursuant to the mandatory training and as outlined by Tufts Medical Center and JCAHO regulations.

01/2008 to 01/2010 Receptionist

Uphams Corner Health Center – Boston, MA

Checking patients in and out, verify patient's demographic and insurance information

Chart management

Scheduling patient appointments, including follow up, internal and external testing including prenatal ultrasound

Answering phone, triage calls, respond to patient request, and take messages Assisting with revenue cycle clearance, including registration, referral management and insurance verification

Collect copayment

Complete general office work, including faxing, mailing, and correspondence Provide cross-coverage for other team members

EDUCATION

Health Care Management

Cambridge College - Cambridge, MA

2007 Criminal Justice

Salem State College - Salem, MA

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