Processing Specialist Loan Processor
Resume:
Kimberly Vazquez
advd0q@r.postjobfree.com
Professional Summary
I am a professional with several years’ experience in areas of customer service, financial processing, training and management while working within set parameters of both government and corporate environments. I am currently seeking a position that is challenging, rewarding and commensurate with my education and skillsets.
Professional Experience
Carrington Mortgage Services—Loan Processor
Responsible for processing residential 1-4 family loans ensuring compliance with Company, investor, and agency regulatory standards
Responsible for verifying and validating customer information on the loan application, including but not limited to income, assets, property value and ownership against supporting documents provided by the borrower and lender required reports/services. Also responsible for identifying and clearing any/all associated fraud alerts on borrower identity and subject collateral
Carrington Mortgage Services—Loan Servicing
Contact borrowers that are 0-120+ days delinquent, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls. Explain detailed mortgage loan information to borrowers, evaluate and determine the borrower’s ability to pay, and collect appropriate financial information
Receive inbound calls; research modification requests; provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; assist with loan servicing website payments, denied access, password resets, and closing documents with customer concerns.
Negotiate reasonable payment arrangements and or extended repayment plans with delinquent borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collection Practices Act.
Suggest alternatives to borrowers who show an inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
Interact with different departments, checks status on a loss draft, short sale, Deed in Lieru of Foreclosure modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties and repayment plans.
Kokomo Housing Authority—Assistant to the Property Manager
Interpret and enforce housing leases
Handle tenant complaints/concerns
Meet with and assist tenants in being compliant with the terms of their lease
Managed administrative and maintenance staff
Assist in managing 100 units to insure that occupancy percentage meets government guidelines and benchmarks
Represent Kokomo Housing Authority in court cases
Process tenant recertifications
Show and lease apartments
Conseco Services L.L.C.—Quality and Training/Transaction Processing Team/Customer Service
Quality checked domestic and offshore (EXL) customer service processing to insure the company’s compliance with SEC and Sarbanes-Oxley regulations
Traveled to and from various company sites to learn from and to train transaction teams
Processing specialist for all transactions of annuity and life products, including penalty-free and hardship withdrawals, required minimum distributions, death claims, systematic withdrawals and surrenders
Answered calls in an inbound rotation call center
Subject Matter Expert of life and annuity insurance products
Subject Matter Expert of Legacy computer systems
Experience in the Compliance Division for research
Developed and edited procedure documents for the training department
Proficient in LifePRO Life Insurance Administration software
Proficient in AWD workflow systems
Participated in calibrations and training with EXL
Skills
Strong oral and written communication with individuals and groups
Ability to train individuals or groups
Ability to resolve conflicts while respecting authoritative limitations
Recognizes procedural weaknesses and effectively communicates resolutions
Works well within time constraints
Organization and prioritization of workloads
Skilled in Managing assignments and people
Works well independently or in teams
Education
Indiana University, Bachelor of Science in Business with double concentration in Management and Finance and Economics
Life Office Management Association designations:
Indiana Department of Insurance License to sell life and annuity products
Associate Customer Service (ACS)
Associate, Life Management Insurance (ALMI)
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