Customer Service Resolution Specialist
Resume:
Debbie Davis
******@*****.***
My objective is to be a valued member of a team, utilizing my specific skill set to better assist in all areas.
Experience
Wells Fargo San Bernardino, CA. 92401 (remote position) 2021 - Present Accounts Resolution Specialist 3
● Mortgage Servicing/specialty accounts /collections
● Customer communications
● Inbound/outbound account processing and escalation resolutions
● Account/ systems research
● Higher level computer proficiency with core office and company programs Wells Fargo San Bernardino, CA. 92401 (remote position) 2020 - 2021 Bankruptcy/ Foreclosure
● Mortgage Servicing/ speciality accounts
● Customer calls
● Inbound calls account processing
● Account/ systems research
●
Wells Fargo San Bernardino, CA. 92401
2019 - 2020 Customer Service Skill 2
● Mortgage Servicing
● Customer calls
● Inbound calls account processing
Certified Home Health Aide San Bernardino, CA. 92401 2003 - 2019 Patient Care Liaison
● Patient Care and Assistance /Patient Advocate
● Assist with activities of daily living
● Transportation
Tomorrow’s World Colton, CA. 92324
2000 - 2019 Patient Administration
● Personal Care and Assistance /Patient Advocate mental/physical disabilities
● Assist with activities of daily living
● Transportation
● Conduct Orientation for new/ potential residents, their families and new employees
● Daily office functions/customer contact, and computer proficiency
● Appointment scheduling
Think Together Colton, California 92324
2011 - 2012 Lead Program Leader
● Student/ Teacher liaison
● Conflict resolution
● Academic assistance
● Physical activity planning
● General knowledge daily office functions and systems National Tech Services Lawndale, CA. 90260
1995 - 2003 Office Manager
● Customer contact and communications primary contact and resolution
● Shipping / receiving
● Accounts payable / receivable
● Higher level computer proficiency with core office and company programs Education and Skills
Bilingual: Fluent in Spanish
2019 –Wells Fargo/ Departments trained in: Customer Service/ Escrow Specialist, BFCC, Account Resolution, Disaster, Home Preservation ( back up and assist only) Deceased ( assist only) Home Equity
2003 - current Chaffey Community College Certified CNA/HHA Specialty: Geriactric/ Mental Health
First Aid / CPR/ AED
Management of Assaultive Behavior Certified
1999 - 2001 San Bernardino Valley Community College / AA Degree Live Scan County and State criminal background check passed clearance information readily available.
References available upon request
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