MILLICENT GAKII

Cell: 070*******

P.O Box **** Meru

advcz2@r.postjobfree.com

Summary

I am a self driven, focused and highly resourceful individual who can thrive in a fast paced environment that presents diverse challenges that require ingenious ideas. Conscientious in all my duties and assignments and upholding the intrinsic worth of loyalty and service to my potential employer. My focus remains undivided to achieve desired objectives at the given time frame.

Academic Background

Duration

Institution

Achievement

2017

Generation Kenya for

Career and youth empowerment program

Certificate

2014- 2016

Mt Kenya University

Diploma in Business Management

2008 -2012

St Theresa’s Girls High School

KSCE (B-)

Work Experience

Company

Job Title

Period

Turkish Airlines Business Lounge

CIP Lounge Agent

2019-2021

Duties

I was in charge of customer service in a first class/ business lounge attending to approximately 250 guests per shift.

I made and managed payments by customers .

Confirming the guests’ flight details and recording on lounge Excel records.

Liaising with other airlines to keep the guests updated with their individual flights; and in case of changes on flight schedule.

Making reservations and handling other queries related to online booking.

Answering telephone inquiries promptly and professionally.

Checking on buffet setup and keeping up with the menu changes.

Dealing with and resolving customer complaints.

Sending daily reports to management and various airlines.

Ensuring all relevant excel work has been completed in order for a smooth handover at the end of the shift.

Company

Job Title

Period

ETC MARKETING AGENCY

Regional Sales Executive

2017 - 2019

Duties

Served customers by marketing and availing products to meet customer needs.

Service existing accounts, obtain orders and establish new accounts by planning and organising daily work schedule to call on existing or potential customers.

Submit orders by referring to price lists

Monitor competition by gathering current market information on pricing, new products, merchandising techniques etc( market intelligence)

Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management

Contributing to team effort by accomplishing set goals and results.

Company

Job Title

Period

Hasbah Kenya Ltd

Sales Executive

2015- 2017

Duties

Demonstrate and explain product and methods of use to persuade customers.

Identify interested and qualified customers in order to provide them with additional information.

Creating a neat and attractive display for smooth working.

Maintaining and increasing sales of the company’s products

Reaching and surpassing targets and goals set for my area.

Establishing, maintaining expanding my customer’s base.

Collecting market information such as competitor activity and customer feedback.

Learn about competitors’ products and customers interests and concern and make a report on the same.

Company

Job Title

Period

Britam Insurance

Financial Advisor

2016

Duties and Responsibilities

Call on policy makers to obtain and provide information when claims are made on a policy

Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients

Calculate premiums and establish payment methods

Customize insurance programs to suit individual customers often covering variety of risks

Explain features, merits and demerits of various policies to promote sale of insurance plans

Perform administrative tasks such as maintaining records, reports or files

Company

Job Title

Period

DeSue Agency

Agent

2013-2015

Worked at Desue Agency dealing with Mpesa, Airtel Money, Equity Bank, Cooperative Bank, Family Bank, KCB, National Bank, Post Bank and Kenya Women Finance Trust

Worked as a promoter of Beba Pay Card for Equity Bank and was awarded the best agent in the country

Duties

Attending to customers who are depositing and withdrawing

Maintaining and balancing of all accounts

Registering new customers on the services

Maintaining the cash book

Daily banking transactions

Daily maintenance of the office

.

Relevant skills and abilities/capabilities

•Customer care and front office service

•Data entry and analysis

•Book keeping, book review and report writing skills

•Communication and presentation skills

•Sales and persuasive skills

•Ability to communicate both at group and personal level

Values and capabilities

•Honesty, accountability and integrity

•Ability to blend well in a team for the common goal

•Profits and result oriented

•Brainstorming on developmental ideas

Other pertinent information

Member of the Young Association Movement (YAM)

Assistant Coordinator of the Youth Improvement Group

Member of the Kenya Red Cross Society Tracing Dept

Member of the Twaweza Volunteer Project (2015 training)

Referees

1.Susan Kagwiria Tharimba

Desue Agency Manager

Tel: +254-***-******

2. Benedicta Gitonga

Field Manager-Njeru Industries

Tel: +254-***-***-***

3.Michael Waihenya

Coach Generation Kenya

Tel: +254-***-***-***

4.Mr. Cagdas Ozey

Regional Director – TAV Airports

Tel. +254-***-***-***

Contact this candidate