Medical Health Processor/ Call Center Professional
Resume:
Dewonja Duckworth
Senior Customer Service Professional
********@*****.***
PHONE
Skills
Customer Support Services
Call Center Services
Retail Services
Restaurant Operation
Microsoft Outlook
Customer Support
Human Services
Call Center Experience
Data Entry
Education
High School Diploma
General
Ocean Springs High School
Certifications
Forklift Operator
2022
Work Experience
Jan 2022 - Apr 2022
Diberville, MS
Millworker
Lowes
Here I was a customer service worker where I would help customers find specific wood/windows for projects and sale them equipment. This work required me to listen to the customers and search for the correct materials for them.
Jun 2021 - Dec 2021
Mobile, AL
Agent Advocate
Pilot Catastrophe Services
Here, I would answer inbound calls and discuss customer insurance claims, update file notes, and I would enter data in claims for adjusters. I also facilitated communication between customers and their agents. Mar 2019 - May 2021
Biloxi, MS
Host/Server/HR
Beau Rivage Casino and Spa
Here I worked at multiple positions. First, I was hired as a host in one of the popular restaurants in the casino where I later became a food server. This provided me with a lot of customer service experience. Secondly I was promoted to a Human Resources position where I helped welcome new workers and also I helped with the onboarding process.
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