Patient Representative Service

Nyia Butler

Springlake, NC *****

Email: advcy4@r.postjobfree.com Phone number: 910-***-****

Professional Summary

Optometric Technician with 10 years of experience delivering a high level of customer service and patient-centered care. Assumes an active role in a patient visit by documenting medical history. Assists optometrist with additional testing and contact lens/ optical sales to support vision needs for patients of all ages, Capable Patient Representative dedicated to providing superior support for patients need of reliable information regarding insurance coverage, finance options, and documenting requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlog. Excel at identifying client needs and concerns to challenge utilizing interpersonal skills, excellent time management, and problem-solving skills.

Skills

● Self-motivated and detail-oriented

● Adaptable and flexible with the ability to multi-task

● Office Administration

● Coordinate Referrals

● Telephone Triage

● Patient Registration

● Document Filing

● Insurance Verification

● Organization and Time management

● Word Processing and Excel

● Customer Service

● Understanding Medical Terminology

● Adaptability Skills

Experience

April 2011 - January 2015

Body Central Fayetteville, NC- Sale Associate/ Fashion consultant

● Drive sales through engaging customers, suggestive selling, and sharing product knowledge. 2

● Greet customers in a welcoming manner by helping them select products.

● Respond to customers’ questions.

● Direct customers by escorting them to racks and counters.

● Provide outstanding customer service.

● Manage financial transactions.

● Process payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.

● Inform management of potential security issues.

● Assist with inventory, including receiving and stocking merchandise.

● Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

May 2013 - December 2022

Colborn Eye Care/Triangle Visions Optometry - Optometric technician, Patient Service Representative, & Sale Consultant (Optical).

● As an Optometric Technician, very highly organized, self-motivated, detail-oriented, and customer service-focused

● Greet all office guests in a professional and friendly manner.

● Responsible for medical pretesting duties to a loyal customer base where patient care always comes first.

● Assist with helping with front desk reception as needed to help maintain a good office flow.

● Beyond a close-knit team player that shares the passion for providing care to patients and their needs.

● Gather preliminary data through patient pretests, such as documenting chief complaints, gathering patient s medical history, measuring visual acuity, eye movement, interocular pressure (IOP), retinal photos (Optos or Fundus camera), visual fields, and optical coherence tomography (OCT).

● Educate the patient throughout the prescreening process about what each machine is testing for and provide instructions to provide accurate test results.

● Accurately and efficiently document the results of pretesting into the current EHR program.

● Performs prescription lens verification with a lensometer ( Manual and Auto).

● Educate patient with instructing insertion, removal, and proper care of special fit contacts and soft contact lenses.

● Manage continuous patient flow by efficiently communicating with team members and providers.

● In charge of ordering, receiving, and tracking contact lens orders through the EHR system and the distributor's website.

● Clean and prepare each room before and after each patient.

● Ensure that all medical supplies and contact lens trials are fully stocked and not expired.

● Assist with answering phone calls/making routine appointments and also referrals appointments.

● Assist other members of the team when needed and available.

● Educate patients on their individual insurance benefit coverage and other options

● Assist patients with the selection of eyewear that complements their style and personality 3

● Trained other technicians in the company.

● Understand how the patient uses their eyes on a daily basis to assist them in selecting the best lenses for their visual needs

● Proper use of optical measurement devices including; pupilometer, and pupillary distance ruler.

● Accurately process patient payment transactions using point-of-sale software

● Dispense optical eyewear in accordance with professional standards; adjust and repair eyewear as needed.

May 2016 - June 2017

Aerie Pharmaceutical- Study Coordinator

● Ensure research activities comply with FDA guidelines and policy.

● Ensuring proper training of research personnel to comply with the FDA guidelines.

● Recording and documenting data and working very closely with the compliance officer and correcting any mistakes for clinical audits.

● Maintaining confidentiality and protection of patients participating in the clinical trial research. Ensuring informed consent is obtained for all patients. Compensating or reimbursing patients for study-related time and travel.

Education

OverHills High School- 2009

Certified Paraoptometric (CPO)

HIPPA Compliance Certification

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