Data Entry Customer Service
Resume:
F
CATHY
FUTRELL
cathyandhenryf@gmai
l.com
Birdseye, IN 47513
SUMMARY
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
SKILLS
Evaluating Employee Work
Giving Constructive Feedback
Staff Training
Work Planning and Prioritization
Documentation and Reporting
Problem-Solving
Verbal and Written Communication
Attention to Detail
Quality Improvement
Problem Resolution
Customer Service
First Aid/CPR
Spreadsheet Creation
Microsoft Office
Research and Analytical Skills
Complex Problem Solving
Data Entry
Invoice Processing
Writing and Editing Skills
EXPERIENCE
Team Leader
Jasper, IN
Kimball Recycle Center/ Jul 2003 to Jan 2023
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Oversaw quality control to identify inconsistencies and malfunctions. Displayed strong telephone etiquette, effectively handling difficult calls. Identified needs of customers promptly and efficiently. Maintained daily inventory to facilitate successful material distribution. Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion. Created spreadsheets in Microsoft Excel for record-keeping and reporting. Kept office equipment functional and supplies well-stocked to promote efficient operations.
Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Head of Receiving
Huntingburg, IN
DMI Industries/ Jul 1989 to May 2003
Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products. Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
Kept stockroom free of hazards, working efficiently and properly organized. Receiving Associate
Jasper, IN
Kimball Electronics/ Feb 1987 to Jun 1989
Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Investigated inventory discrepancies to maintain recordkeeping validity. USAF
Air Force Oct 1980 to Oct 1986
Executed emergency response security to eliminate hazards and potential dangers. Directed logistical training procedures to adhere to military regulations. Requisitioned, received and properly stored unit equipment and supplies. EDUCATION AND TRAINING
Some College (No Degree): BUSINESS/MATH
Parkland College
Champaign, IL
LOGISTICS MANAGEMENT
AIRLIFT OF HAZARDOUS MATERIAL
HONORGUARD TRAINING
EXCEL AND WORD
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